I have had excellent service in the 15 years that i have been banking here. Most of the employees…read moreno me by name and everyone is very friendly. I use the bank for savings checking/debit accounts.

We are not from the area and our real estate agent recommended them for a "fast and trouble-free"…read moreloan. It did seem that way and we initially got friendly service. The initial part of the loan process did go through quickly with a nice person. They arranged it in just a week or so, but through a 3rd party saying they didn't usually handle larger loans directly. I called them several months after closing because we received a notice that our homeowner's insurance policy was past due and had not been completely paid. The policy was about to be cancelled the next week. The person that answered said she would have me talk with someone and transferred me... to voicemail. I called back. Another person answered and I explained, saying time was important. Could I please speak with someone who was in the office? They said the person that "handles that left". ... Is there someone else I can talk to... a manager? .... Yes, she could transfer me... but he's at lunch this time of day and would be gone for at least another hour. ... There was no offer to take information, have someone return my call, nothing. I asked if there was anyone who could help who was in the office now. Yes. I was transferred again and this person answered. They took my last and first name. I spelled it for them. After doing so, they then quickly said they could not access my account. I needed to call the 3rd party loan company. ... OK, would you have the number there for the right pers.... dial tone. wow Fast loan, yes. Trouble-free, not so much. People who care about doing a good job AFTER they get the loan through? Not found. People at work during open hours who can actually help, if something goes wrong with that fast loan they farmed out for you to someone else? You're on your own.