First time service at Jakes Custom Cycles. Customer Service was great. Jake personally talked to me about servicing my Road King. He explained everything up front an was open to questions. Everyone there introduced themselves. When I picked up the bike Jake went through all the work they had done. Verified fluid levels with me. I will be going back again for next service!! By the way this is a veteran owned business. Support your local Veteran owned businesses because they do support you. read more

Wish I could give no stars they don't deserve them!! Lupe Silva at Jake's custom motorcycle LLC This is how you give back your customers work? So this is Acceptable work from your shop? I simply asked lupe how long will this tank 2 weeks was what I was told 9 weeks later I pick up my tank and it looks like this!!! Don't trust Jake's custom cycle LLC they are trash and obviously do shitty work! And know you want to say I cut and buffed it man your a fucking joke!!! read more

Jake's Custom Motorcycles - Bad paint work. - Motorcycle Repair Near Me - Orangevale, California

This place couldn't fix a sandwich. New owner is a joke they cause more damage than they are able to fix

Ive been taking my motorcycle to these guys for years. They know what they are doing and have reasonable prices. They are super busy and are backed up with bikes because they are in need of some mechanics but still get the work done quick and with the best customer service they can give even though they are dont have enough mechanics. read more

Jake's Custom Motorcycles - My bike - Motorcycle Repair Near Me - Orangevale, California

I did business with this place once before when Jake ran the place and I had no problems. Jake passed away and it was taken over by new owners and is ran nothing like it was before. I was asked to wait a month and I did and then 2 months before I got my motorcycle back. I had two main things that I asked to be done and when I got the bike back only one done. You bet what I was told it would cost wasn't the final price and yep over paid for half a job and when I got on the motorcycle to ride it around I discovered loose and missing parts. So I tried to contact them and ask for the parts that was needed, each day for a week I was told they would come by and drop off the parts and each day I got an excuse of why they didn't drop it off so I my self can fix it and make it road worthy. Half the things they said they would do wasn't done and I now have to have someone else take a look at it to make sure that it was done right because I just don't trust them. Not professional, sloppy, disrespectful, they can't keep their word. Your word is everything in a business like this. I don't like being lied to or taken advantage of they did both. I got a call about the carburetor going bad and needed to be replaced. The person I got the motorcycle from told me that the carburetor was a racing one and very expensive that only a scumbag mechanic would try to tell me it was bad and give me a used one. (Who can I trust?) I get another call about the back brake rotor and something else after they had (already checked in the beginning) the bike as to give me a price for the work to be done. Either case my experience with them was like being lied too my face while they did what they wanted in a rushed sloppy job that wasn't completed. I can keep on ranting with more details but I think everyone gets the point. I wish Jake was still around he was a good guy. So today I took my motorcycle out around the block and noticed the speedometer cable was no longer tied to keep it from moving around as it was before and it got caught on the foot peg and pulled it from the screw part of the cable because someone undid it and didn't mount it back to the frame. I checked the pictures I took from before it to make sure it had cable ties and sure enough it was tied before I took it them. read more

Jake's Custom Motorcycles - I took my bike out and noticed the speedo cable was no longer tied to the frame as it was before. it got caught on the foot peg and broke. - Motorcycle Repair Near Me - Orangevale, California

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Time for an update. This shop consistently delivers service that is "just right" vs "good enough." What's just right? Jake and his staff are professional yet personable. Your hard earned money pays for service done right the first time. They work hard at getting the work done soon so you can ride to your next adventure. You'll get honest feedback on what work you need done, performance upgrades you have in mind, and what you're looking at down the road. read more

I miss Jake That's it that's all. A real cool dude to a real old fart wouldn't let me ride out without airing the tires first. I'm hoping next time I go there things will be settled down a little. His legacy needs to be honored with respect read more

Jakes Shop took in my Harley Trike and fixed all that was wrong with it to make it safe (had to re due what the original shop messed up) and are now adding air filters and big tires etc.. they are wonderful to work with because they are so loyal to their customers and take such pride in their incredible work. Mahalo guys. read more

Wouldn't recommend. Unfortunately they don't keep their word. Charge you for parts broken from their doing. Brought my bike in no problems at all. Was told THEY broke my throttle when pulling my bike out. I understand accidents happen. So they fixed the throttle but charged me for the piece they broke. Again, I rode my bike in with no problems at all. Just speaking the truth. Be weary. read more

Good guys working there. Honors his word and does good work. Their pricing is very reasonable compare to other shops.

Awesome shop! First time getting service done. Matt was very welcoming and helped out a lot. Had my 5K maintenance service and was done in a couple of hours. Everyone there was nice and welcoming. Also met Josh when i picked up my bike. Nice guy as well. Overall, work done was excellent and on a good schedule. What struck out the most about the shop was they made sure i got home since it was raining pretty bad and rodes were very wet and slippery. Shows a lot about them. Highly recommend. Will be seeing them again soon forsure. read more

Been to Jakes when jake ran it and since new ownership took over. Josh and the guys are approachable and explain everything. Will definitely keep coming back! read more

These guys are ge real deal! I am not a wealthy person and they did all they could to help me out every time I have stopped in there. Josh even went as far as to hook me up with a wheel from his private stash to get my scoot back on the road. 100% stand up guys and the fact that they are veterans is the using on the cake. You can't do better than Jakes! read more

We moved to the area last year and started taking our bikes to Jake's. Service was awesome when Jake ran it and we will continue to take our bike back with Josh running it. Fair and honest service run by vets!! read more

Jake is a stand up man. I've seen his work his bikes are top notch. He will be building me a bike soon definitely check out his shop 5 stars all the way. read more

New to area and in need of tires for my 07 road king called made an appt and bike was done very quickly, reasonably priced. Oil change and clutch cable too. Very pleased that Jake and his staff checked bike out and advised of future issues and preventative maintenance. read more

I highly recommend Jake's Customs, LLC. These guys are friendly, professional and do great work. I have had work done on a previous bike at Jake's, but when I purchased a new 2019 Softail Heritage in August 2019, I knew that I needed their help customizing my bike. This week they installed new 14" apes and new grips on my bike. Mark completed the work faster than anticipated, and I'm so happy with their work. Josh even offered to trailer my bike back to Lodi since it was getting dark, and I had quite a ways to go in rush hour traffic. I declined his offer, but was super impressed that he would even offer to do that. That evening, Josh checked with me to make sure that I made it home safely. Later that night, I was messing around with my back seat and dropped the seat screw, and it was lost somewhere in the bike (so I thought). I looked for that screw for two days. To my surprise Josh messaged me to follow up to see how I was enjoying my new bars. I told him what happened with the seat screw. He said he had the tools to find it and would come to my house in Lodi to help me. That's unheard of! I couldn't believe he was willing to do that. That's definitely going above and beyond to provide superior customer service. Josh, Jenn and Eric were in Lodi in about an hour, and within 30 seconds the problem was solved, and I learned something about my bike and the "lost screw" that really wasn't lost. It was just hiding. LOL! Even though I knew these guys were great, I was blown away by the extra step in helping me with the "lost screw". Jake's Customs has a customer for life in me, and I will recommend them to all of my friends and family that need their Harley's worked on. Thank you all for doing excellent work and providing amazing customer service. read more

Jake's Custom Motorcycles - New Carlini 14" stepped Pist Apes and HD Defiance grips installed on my 2019 Softail Heritage - Motorcycle Repair Near Me - Orangevale, California

All you need to do is walk in the door, shake hands with Jake and Steve and you will immediately know you are in great hands with great guys. And that's what it's all about isn't it? Ok, well, quality bike work is also what it's about, and you get that too; always. Every time I have my bike worked on here I tell someone about it. I think that's cool. Besides all that, I'm always amazed at how quick they turn my bike around and get me back on the road. Just to top it off, they will give you their personal cell phone numbers in case you need help. I could go on but this place and these guys are genuine and they are the kind of place you usually only hope you will find. If you have not been to Jakes Custom Cycles yet, run...I mean ride, running there would be weird. read more

If I could give this shop lower then one star I would found this shop through Google my lower end had major run out and I needed a reliable shop that would return a call just once I only went to this shop because supposedly the owner is a veteran and I tend to like dealing with veteran owned establishments because I to am a veteran severely disabled and I assumed this shop would take care of me when came to the shop the owner was not there his employees said to leave my number and the owner would call back so after waiting 3 days for a call I call the shop the employee said the owner was not there and he will make sure he calls me when he gets in after another 3 days of waiting I called the shop once again this time the employee said the owner was there but was busy and he would call me back the only reason I put up this nonsense was because the employee said the owner will take care of me and they need to setup a day to set aside a date to pull apart the motor needless to say that phone call from owner I was waiting for never came so I moved on this shop gave me a weird vibe I am justing saying a weird vibe would I recommend this shop to what little friends I have NO read more

Jake was recommended to me by a fellow rider who said Jake did a great job on his bike, was fair priced and could be trusted. I called Jake explaining I was a new motorcycle owner and wanted him to give my bike a once over look. He told me to come on down and he'll fit it in or I might have to leave it there depending on what time I showed up. Once Jake took a look, rode and examined my bike he told me there was nothing wrong and I had a great bike. He could of taken me for some labor fees that most garages do (auto and bike) but he did not. I find that extremely trustworthy. I will definitely be bringing my bike to Jake for all my work to be done on it. read more

Owner Jake a great dude. Has always accommodated all my needs and does quality work. I've been to shops before that are not reliable so I can appreciate Jake's shop, DEFINETLY RECOMMEND ! read more

Jake's Custom Motorcycles - Motorcycle Repair Near Me - Orangevale, California

I needed tires on my 2011 Fatboy (I had them) and showed up as they were closing shop. Not a problem, I was in and out by the time I had lunch and a beer - that is what I call customer service! I have tried a couple other shops locally but have been highly disappointed with both the service and work. I shopped around and the price was very reasonable as well. I will definitely be back. read more

Jake is a professional who takes pride in his work. His shop has competitive pricing with a personal touch that you don't get when you go to big bike shops. Thanks for the quality work. We'll be back whenever we need additional upgrades. read more

Jake did a top notch upgrade on my bike. Jake helped pick out the best combination for the top end / Cam swap. Jake also kept me updated on the build and also let me know about other issues with pictures of the issue that was found. I would recommend anyone I know to Jake's Custom Cycles for top notch Services. read more

Want professional quality work... These are the guys! Very personable and keep you in the loop on all levels of repair! Good honest shop to have your work done. Will recommend them to all my Biker buddies! read more

I have been around bikes most of my life so when I bought my new 16 road glide I was looking for a non dealership shop to customize and maintain my bike. I was referred to jakes shop and have been very happy with the quality and cost of parts and repairs. Jake and his crew are very helpful and professional. I will and have referred my friends. Dan Espinosa read more

I asked around for a recommendation for a Harley mechanic and several people suggested to me that I visit Jake at Jake's Custom Cycles. I came in not knowing what I wanted or needed to get the performance gains I wanted for my 2017 Street Bob. I told Jake that I didn't really know that much about Harley's but I knew I wanted more power and better exhaust. Jake told me, "That's not a problem." and then he asked me some questions about my riding style and what I might be looking to change. He made some recommendations and then explained the process. He gave me a written estimate for the work on the spot. I was very happy with the price. I dropped my bike off a few days early and got a call 3 or 4 days later that the bike was ready to be sent out for Dyno tuning. They even dropped the bike off for the Dyno tune. The guys at Jake's Custom Cycles, Jake, Steve and JP are friendly, professional and made the whole process painless. My bike feels like a totally different bike and I am in love with it. I will absolutely be back in the future for more work. When you find a great shop and mechanics it's like gold. read more

Dropped my Road Glide off to have some new tires mounted and balanced and a brake job. My bike was done in just a couple hours. I couldn't make it back over to the shop to pick it up and needed to wait until the next day. Even though he was going to be closed, Jake came in and met me at the shop so I could pick it up. Great service. Great rates. Now I have somewhere I can keep taking my bike for quality work. Jake and Steve are good dudes. Go check them out. read more

The best and most friendly staff. Treat you like family. Would recommend to anyone looking to have they're bike done rite

I took my bike to Jake's Custom Cycles to get Harley fixed as it was reading an error code and I couldn't figure out myself. A day later I received a call with the diagnosis and am extremely happy and satisfied with the customer service as well as the work. It's now working great and despite the hot weather I'm glad I can ride again!! I recommend Jake's Custom Cycles over anyone any day! Trust worthy, quality service is hard to come by now days! Next up is to get my forward controls done. - Taylor M read more

Jake and Steve are the only guys that will work on my bike. Steve has done a hell of a lot of work on my '05 Road King and now that he and Jake have partnered up they have control of my '14 Street Glide. These guys listen to what you have to say and will go the extra mile to make sure you are satisfied. It was a big plus when I was able to bring in my parts and just have them do the install for me. I know how to tinker but when it comes to needing a professional wrench, these are the go to guys for me. Thanks Guys! read more

The only shop in the Sacramento area that I can trust to work on my bike! Jake, Eric, and Steve are all great guys. Super friendly and honest which is extremely hard to find. Their shop rate is very fair and reasonable which is getting hard to find, especially in the Harley community. They're all very knowledgeable and were able to help me chase down some parts for a custom brake retrofit on my bike when nobody else could help. For sure won't be going anywhere else! read more

What a great experience! Jake and Steve are amazing. I recently took my bike into them for an engine upgrade from an 883 to a 1200. From the beginning the guys were extremely professional and answered every question I had. The shop is spotless and know matter how busy they were, they made it seem like my bike was the only project in the shop. They banged it out in just couple days and really went the extra mile to be sure I was satisfied and that the job was done perfectly. The vibe around the shop is really awesome, very welcoming and a great attitude. I highly recommend taking your project to Jake and Steve! Thanks guys! Sincerely, Brad Mumm Folsom Ca read more

Jake and Steve are awesome! I brought them a rough job and they exceeded my expectations. I would recommend them to everyone that rides a harley. read more

I spoke to a bunch of people around the Sacramento area. Everyone said the same thing, go to Jake's. After a few trips in the shop I found why everyone said to go there. Jake and Steve are both really good guys who do great work. They'll take care of you. Always fair on price read more

Great place, great service, quality work, competitive priced and just good people sums it all up. I'll be back.

I've owned several bikes and I've definitely had my share of good and bad repair and maintenance service. I would say Jake's is by far my best experience. I base my opinion on several factors. Knowledge 10/10. Professionalism 10/10. Reasonable rates 10/10. Demeanor 10/10. Do not hesitate to bring your motorcycle to these guys. Inherited my Dad's springer and they did an excellent job going through it and getting her right. Extremely satisfied. To make it even better, Jake is a fellow NAVAL Vet. Bravo Zulu Shipmate! read more

I cant say enough about this shop, very reliable and down to earth guys. Jake and Steve really care about their customers and go above and beyond to make sure their customers are happy. They have done multiple upgrades on my bike and I will continue to bring them my business as well as friends and family! read more