Karen and her team are AMAZING! She is always willing to help you meet your balloon creation needs…read morecome to life. They are very knowledgeable when it comes to balloons on what will work and not work. Trust their recommendation they will not fail you. If you have any issues with your balloon creations she is there to resolve them. I can't say enough on how Awesome they are.

their balloons don't stay floating for very long and are cheaply made one of their workers always…read morecuts me off when I'm explaining what I would like done everytime I go in their they are sitting on their phones I did not enjoy my visit and will never be going back

We went here to buy items for an outdoor event. Everything that we needed in the store was sold out…read moreor wasn't available, ended up sucking it up and buying it all online and paying the shipping fee. Not sure what the point of the store is if they are out of items and don't know when they will be back in stock.

Went here to get party supplies for our baby shower! Amazing selection. Workers were friendly…read more Everything I needed in one place.

I'm from Door County, but I live in Maryland. I couldn't wait to have a small dream wedding back in…read moremy hometown. My fiancee called them in January to reserve chairs. She was told that our party was small enough that we wouldn't need a contract. Big surprise, two days before the wedding we find out they don't have our chairs. Thanks for nothing. So either we have to try to transport chairs from Green Bay (which I definitely would have chosen from the beginning, if I had known this was going to happen) or we have to take whatever scraps they can get for us. Wonderful...

Party city is the happiest place in town. Full of fun ideas and supplies for anything. I usually…read morecome here if I need balloons. They have the biggest selection on everything from mylar to latex. I got a huge number 9 and a huge number 0 for my Granny's 90th birthday. When I called the day before they said the don't do orders over the phone anymore and to just come into the store or go online. I arrived at the store and about 30 mins later I had them. It was longer then I was planning to wait, so I will try the online order next time so it's ready for pick up. These balloons will last for weeks! They have seasonal deals and I live seeing the end of season clearance items. I get fun things I would not usually buy or pay full price for. I will be back!

Party city the Saturday afternoon before Halloween, sounds like my worst nightmare. In reality, the…read morestore was full of stock, and void of customers. Quite the opposite of what if see back home!

They supplied the tent, table and chairs for our wedding . We loved that they worked with us to get…read morethe tent early. Missy was the person I primarily talked to and she had great recommendations and helped us get what we dreamt of. Only slight set back was the need to wipe off the chairs which had various stains but I'm guessing that's more on previous customers than the company.

We rented from here and the chairs we got were very stained. The tables were in horrible condition…read more The service was questionable, and when we returned them and told them our feedback about the stains, the worker shrugged and said "they're rentals". The only good thing about the place was that there was a dog inside when we went to get and return the tables and chairs.

I am writing to share what a wonderful experience I had working with Melanie. She put so much…read moreeffort into making my balloon display perfect, and the final result actually exceeded the reference image I provided. Melanie truly went above and beyond, even lining the backboard with green velvet to match the venue's furniture. It was a fantastic experience from start to finish.

Melanie's creativity and talent for ballon artistry is beyond anything I've experienced. We have…read moreordered so many arrangements from her and she never disappoints!

What happened to Balloon Magic? They used to be THE place for everyone's balloon needs. I ordered a…read moreDemi arch from them for a baby shower for $72 (and was charged $90, more on that later) thinking I would be getting something similar to what was pictured on their website. Imagine my surprise when I got the pathetic little "arch" pictured. The owner, Elizabeth, told me that the arch would sit on a table, go to the ceiling and naturally curve on to the ceiling. I paid a $10 delivery fee because I didn't think it would fit in my vehicle (spoiler alert: it would) and she told me she would drop it off herself and get it set up. A man showed up at the venue, handed it to me and said, "I believe you're waiting for this," and walked out. I emailed a pic of what I ordered and what I got to the owner yesterday. My refund? $13. Wow. She then called me up apologizing and giving me every excuse in the book (including COVID has really been a struggle for them - who hasn't it been a struggle for?) and apologizing that I wasn't happy and didn't understand why I was unhappy because I got exactly what I ordered. I also asked why I got charge $90 and it was an additional $10 for delivery and an additional $5 because I wanted it between 10-11!!! I was never told of the additional $5 charge and don't feel the time frame necessitated it. Another interesting fact - the pics of the balloon arch I ordered were immediately removed from their website and replaced with another, smaller arch for $90!!! Tells me the owner knew I did NOT get what I ordered. Reading the other reviews out here - I agree. These people will price gouge you to get as much out of you as they can. It's a shame.

I would give this store negative stars if possible! The rudest customer service ever. My son went…read morein to have two Mylar balloons refilled and was charged $26.29! It's not like we were asking to have the blimp filled! When he came home and told me what they charged, I called to question the charge, stating that the original balloon to purchase from a national party store chain was only $25 for both. I was told to go back there next time. That's exactly what we will do! I will never again spend a dollar at Balloon Magic. Price gouging to say the least. Wow!