I had been going to this doctor for a few years, my husband and I questioned the billing and was told the charges were average, Not True. I left to take care of a dying sister and was gone for 5 weeks, having no access to home mail. When I returned I called his office to make arrangements to come in to pay the bill. The first lady to answer the phone was nice and polite and told me my bill was no longer there, but she would try to get it sent back to the office. However, when I called back someone by the name of Lynn answered the phone, with a nasty tone and yelling they had sent notices to my house for the bill and now it had been turned over to a collection agency, a LIE. Mind you, I had never not paid my dental bills never. I didn't argue with her, instead I decided I would not go back to his office, nor would I try to explain what I explained to them prior to leaving for Wisconsin. Lynn, if she is the office manager has no concept of professionalism, courteousness or good customer service. That this was allowed to happen was a very clear indication the office was poorly managed and Dr. Culbertson didn't care. On top of that, the bill was not sent to a collection agency, it was sent to a lawyer friend of Dr. Culbertson's. They broke every HIPPA law written, had it not been for my husband I would have sued the hell out of them, for that reason alone. Charges are sent to attorney's not your dental history. Not only is it poorly run, in my opinion patients are over charged. If you do decide to go to Dr. Culberson, please do not let him recommend a dentist for you because it will be his best friends son who also over charges for dental work. The dental work we had done the three dental insurances we used should have covered all the cost. However, they did not, we still ended up paying several thousand dollars out of pocket, and I don't mean three. read more