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    James Fricke

    5.0 (1 review)
    Open 6:00 am - 6:00 pm

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    MoveWise

    MoveWise

    3.6
    (17 reviews)

    We unfortunately did not have a good experience with this company. We had scheduled a pick up and…read moredelivery of a dresser from Peoria to Morton at 10am on a Saturday morning. We sent a deposit with Venmo as requested by Robert. I received a call at around 8:40am on Saturday morning that did not leave a voice mail. I called and spoke to Robert who told me our crew was in Springfield and would be heading our way after they were done unloading. As the day unfolded the time tentatively changed to 1-2pm. I called a few more times in the afternoon and no one answered. I later got a text from Robert that stated "Let give them a call now sorry I have no service ". I never heard back until several hours later in the late afternoon. I received this text from Robert "We are truly sorry our guys can't make it to you on time today we was running behind and I was currently on the plane with no service. I can refund you your $20 to Venmo on Monday morning I can send it to your Apple Pay right now whichever one works best for you once again we are truly sorry!! " I requested a $20 deposit refund by Venmo on Monday morning. We never received a refund for the deposit. Unfortunately, we would not be able to recommend this company. Our experience was not good.

    Robert & his team have done 3 moves for me and i was always pleased. This last move was extremely…read moredisappointing. I paid upfront for the move plus deposit, and he did not show up on the date of my move until 8pm. He told me he would rather come the following day to complete the move but I had a deadline of when I had to be out of the old apartment. He moved my beds that night and promised he would be back the next morning. He did not show up and didn't until a week later. Mind you, every day between then, he told me he was coming and then never showed. I am a single mother and I work hard for what I have. I decided to asked him for my money back so I could just find new movers and INSTEAD, he told me due to the many inconveniences my move would be fully refunded, and he would still complete my move. Upon completing, he told me a refund check was sent via mail because they have to have "corporate" write it off on taxes and had to do it this way. I know many people who run businesses and this is not true. Well, you guessed it, the check was not in the mail nor did it ever come. I have been reaching out daily and it never gets anywhere. He won't even send me AT LEAST the invoice I needed to claim that I paid upfront for my property manager, that would have solved it for me, but he didn't even provide the BARE MINIMUM. The only response I get is just, "I am contacting corporate". Let's be real, there is no corporate. The website he uses has a FAKE 800 number and there is no one else I can reach out to for help. HUGE RED FLAG. I would never trust this man again. After all the people I referred him to, its shameful. If you're looking for a move to be done on time and PROFESSIONALLY.. DO NOT choose MoveWise.

    Haul-It Movers Plus

    Haul-It Movers Plus

    1.0
    (1 review)

    I hired Haul-It Movers Plus after being personally assured by the owner, Kris, that his company was…read moredifferent. He told me he "got into this business because he hated how other companies take advantage of people." I believed him. I wish I hadn't. The move was quoted in person by Kris himself at around $3,500, which I thought was reasonable for our short 37-mile in-state move, and included a second truck that was "to avoid a second trip." That second truck never came. Instead, they made four trips, left several items behind, and then attempted to charge me TRIPLE the original estimate for a stressful, disorganized, and ultimately unfinished move. I was eventually invoiced: * $10,038 for the move (before their so-called "goodwill cap") * $2,385 for packing, on top of $550 already paid on day one * = $12,423 total, if I hadn't pushed back ...plus I had to pay out of pocket to finish the move myself, because they left behind multiple valuable items--including family heirlooms, medical supplies, décor, and luggage. By the end, I felt like a nuisance, not a customer. Co-owner Danial even wrote: "We get that a lot from customers... 99 out of 100 times people don't realize how much they have." (RED FLAG: They know this is a common problem--yet they do nothing to estimate more honestly. And remember, this was after an in-person walkthrough by the company owner.) The "move" itself was a complete mess. Boxes were packed slowly, inefficiently, often mislabeled, and loaded in a way that wasted truck space. The crew rotated daily, had no consistency or oversight, and even included what I later learned was a 14-year-old girl--clearly underage, and still billed at full mover rate. Delina--who I later learned is Kris's wife--joined one of the days. SHE was efficient, upbeat, and kind. Delina and her small team moved more in 2.5 hours than the previous crews had in three full days. The energy changed entirely. Honestly, she should be running the company. Unfortunately, she was only there the one day. At one point, I raised concerns and I was told they wanted to "make things right" and cap the total at the most recent running estimate--which at the time was $6,636 (including packing). But then the move was "capped" at $8,000, already much higher than promised. THEN they claimed the cap only applied to the move itself and added the $2,385 packing invoice separately--bringing the total to $10,935. They had the audacity to call this a "goodwill gesture" I immediately paid the $8,000 invoice and respectfully requested they honor the "cap" by rescinding the packing invoice. They refused blaming me for the following: "Added furniture from family" False: every item was reviewed during Kris's walk-through. "Lack of space" False: my new home had the same layout plus a cleared 1,600 sq ft garage. "Changing furniture placements" False: I provided a detailed blueprint as requested. "Extra trip requested by me" 100% untrue. I explicitly voiced concern over the multiple trips. Disturbingly, they even blamed my 7-year-old, Lexi --though she was only present during the one day things actually went well (when Delina was there). (Lexi had been excited to have her large American Girl dollhouse reassembled--something Haul-It had taken apart and promised to put back together. Instead, they left it in broken pieces. Picture attached. I guess that was their way of "getting her back.") They topped this off with threats of "legal action" for not paying the surprise additional invoice fast enough--which ironically, was all paid within the same number of days it took them to NOT finish the job I will be filing legal complaints, citing: Underage labor Misrepresentation of costs Unfinished services Repeated harassment over billing I trusted them. I needed help. Instead, I was overcharged, gaslit, and blamed--then left with a broken and missing items, and a child who cried over the state of her cherished belongings. I still can't believe the incompetence, rudeness, and dishonesty. Get everything in writing. Triple whatever they quote. And be ready to finish the job yourself!

    From the owner: We are a local, family-owned moving company offering a wide range of services to Illinois…read morecustomers. Most of our clients live in Bloomington, Normal, and surrounding areas and are able to take advantage of some unique offerings on top of the typical services expected of a moving company. As a family-owned company, our reputation is on the line every time we interact with a prospective client and/or provide services to new or existing clients. This means we put the customer experience first while also prioritizing safety of your items and our workers.

    James Fricke - junkremovalandhauling - Updated July 2026

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