I worked in the orthodontic industry for a few years, so I had a relationship with a number of…read moreorthodontists in the area. I began treatment with a different orthodontist in the winter of 2019. As my treatment progressed, I was starting to feel as though the other orthodontist wasn't getting me the result I wanted, and during the time I formed a trusting relationship with Dr. Lisann. I knew the kind of work Dr. Lisann did, and how she treated her patients, and I decided I must switch to her to get the personalized patient experience I needed. Boy did that decision pay off!! I started with Beacon Orthodontic Associates in September 2020, and thought I would need 12-18 months to correct the issues I had. Here we are today, May 2021, and I am already done! Dr. Lisann is a wizard with the Invisalign treatment planning, as well as the artistic touches to the contours of my teeth, and I am incredibly happy with my new smile! The experience I had coming into the office with Becky, Dr. Lisann, and others, especially during a pandemic, made me feel safe, comfortable, and known. I cannot recommend Dr. Lisann highly enough!

Did not feel welcome here…read more I took my daughter for an initial orthodontic consult on March 31st. The initial woman who came in to take my daughter in (who is 9 and was a little nervous) barked at her to use hand sanitizer and when I asked if I should come in with her, said abruptly to me, "No!"  I was a bit off put by this but thought it must be a one-off thing. I had a question and spoke to the woman at the front desk. Not only did she not listen to me, she kept interrupting me, raising her voice and misunderstanding what I was asking. Her tone was condescending and rude. This did not bode well, especially if we had to come to this office repeatedly for orthodontic appts. We then went into see Dr. Lisann. She at least was professional, though she did not have a warm and friendly manner with us either.  At this point I was pretty upset and wanted to get out of there--I forgot that we had to go back to the desk to pay for the appt and as we were leaving the front desk woman said, "EXCUSE ME, YOU HAVE TO PAY!!" I was totally taken aback. I am someone who is very conscientious about all payments--it was just that I was upset. The kids kept repeating what she said all the way home. I was very upset after that consult.  I have never been treated in such a rude and unprofessional manner as I was at Beacon Orthodontic. Given her stellar reviews for the most part, I had expected to use Dr. Lisann  for not only my daughter, but also my other daughter and myself as well.  Unfortunately she just lost 3 potential  patients. Unless she works with her staff to make a more welcoming atmosphere, I expect we won't be the only ones.

Coming to a dental office for oral care and questioned if I got a COVID shot!!! This should not be…read moreof your concern!!! You are not a primary care physician and my vaccination status is not of your damn business!!! When I said that to a front desk lady that they have no right to ask me that she got angry and immediately asked me to put a mask on. Really!!!!??? In the dental office where just a few minutes after I'll be having my teeth scanned, and a doctor will be looking inside my mouth!!! Where is your common sense?! "CDC rules" I was told. Does CDC pay your bills or your customers?! Reconsider your approach!! I will not come again and pay a dollar if my needs and freedoms are not being met. On the other day when I came to pick my scans up I was told that wearing a mask is a law!!! What law?!!! Lying in my face!!! I suggest you hire people of integrity and dignity!!!

So far they have not communicated Wit me as they promised, nor have they bothered to return a phone…read moremessage regarding concern fir waiting to be seen, as my dentist told me time was important. Unimpressed.

Talented and compassionate staff…read more On time. Helped me and my daughter both get our first crown without too much of a struggle. Lots of parking front and back.

It was great experience with Route 9 Dental. Extraction of…read moremy tooth was done very professionally. X-ray was done , followed by anesthesia and extraction took several minutes . I feel well after, no pain . I think the Rout 9 Dental is good place to go for help with dental problems. Ofice has modern equipment, stuff is friendly and is knowledgeable and has optimistic spirit, that helps a lot in dental office . Thanks, Tamara

my 12 yo granddaughter had a tooth pulled. she was very nervous but the staff went above and…read morebeyond to it her at ease. my granddaughter has severe social anxiety so the anesthesiologist had other staff leave the room and i was invited to stay while she went to sleep. my granddaughter was given the choice about using an IV or mask to go to sleep. the care and respect the entire staff showed us was amazing! thank you all for being so kind!!

Was referred here by my dentist. I am a very anxious type of patient when it comes to anything…read moredental right from the start I was totally at ease from the friendly receptionist to the dentist assistant. I left there totally feeling a little bit less anxious Thank you

The atmosphere and the employees that greeted me today when I went in was Perfect!! The…read morereceptionist, Melissa she was very patient with me explained everything to me and even helped me get to the starting point.( I kinda skipped a step) oops! That was all me! HOWEVER Melissa to the rescue! Then I met Dr.J his energy and vibe was even more awesome! if you need ortho care please please go here!! The whole staff are Amazing

I highly recommend Dr J and his team for Invisalign! The whole staff was incredibly nice, welcoming…read moreand knowledgeable. Dr. J gave me the smile I've always dreamed of.

Their prices seemed a little steep to me. So I had requested another meeting about the pricing for…read moreanother day at 9am (the earliest appointment available) so my husband could come before work. I'm almost positive the woman I had set up the plan to meet again with her at 9am walked in while we were already waiting for 10 plus minutes (She didn't end up taking us in her office until around 20 past 9) which was frustrating for my husband who needed to be at work in Boston. She also seemed flustered, like she had forgotten our exchange the previous day. I will say the front desk staff seemed very friendly and attentive and could tell we were getting antsy but I guess it was out of their control. Also at the initial consultation I had zero issues with Dr. Gangoy. She seemed friendly, smart, bubbly and knew what she was talking about. Unfortunately it just didn't suit.

Very poor management, total disregard to patients. This is not the result of COVID, this review is…read moreaccumulation of 2 years of bad service, needless delays and mediocre at best office management. I was told the doctor doesn't have time to call back patients. Been waiting for over a month for a call back regarding a broken retainer. YES! This is the level of patient service yiu might ve dealing with, if you haven't commited, dont be fooled by the nice initial bait and switch talk. Avoid at all cost!!!

UPDATE: I now require a root canal in the same area I raised concerns about at this office…read more I originally came in due to pain and sensitivity and was told by Dr. Rohani that my fillings should be replaced because they were old. When I returned, a different provider stated he did not agree with that recommendation, declined to perform the procedure, and advised staff not to schedule it under him. This left me with completely conflicting information within the same office, and no clear explanation. My concerns were dismissed, and no treatment was done. Since then, I have been evaluated at another dental office and diagnosed with a condition requiring a root canal in that exact area. What is most concerning is not just the differing opinions, but the lack of communication, consistency, and accountability. Instead of addressing this, the office has publicly responded in a way that misrepresents my experience. I have a record of my visit and interactions. I would not recommend this office based on my experience.

Dr. Navid and his team is the best! Very happy with the service they provided. The place is clean…read moreand the staff is very friendly.

I think this is a good practice and my niece has had a good experience here, but I picked her up…read morethe other day and I don't understand all the photos. At first I thought I was in the wrong place. I thought I was at a photo studio. I looked around in the waiting room and there are photos of the doctor and her family EVERYWHERE. It is kind of strange actually, But, like I said, my niece is happy with her care.

They will overbook appointments, and you will be waiting HOURS to be seen. They will be having you…read morewaiting in a seat, while taking other patients. The front desk people will be on personal call, talking about the dates they have, and personal lives... not doing much at all... while you fall asleep in the sofa they have in the front waiting room. At least the couch is there for you to PASS OUT waiting for your kid to be seen.