Hostile nursing staff. The social worker is extremely rude and disrespectful. The building is nice,…read morebut the staff is not welcoming.

Mother broke her leg and thought she would get the proper care at Brooking Park. The place is…read moreclean and rooms are comfortable and food is good. The nursing staff is terribly aparently understaffed. They do not respond to the buzzer for assistance to go to the bathroom or any needs. If you are self sufficient, nice place but if you need anything you are on your own. Mother had to get out of bed by herself because no one would respond. Luckly she did not fall. Nurse told her they were understaff and response time would not improve. We got mother out of there as fast as wee could.

Delmar Creve Coeur has been sold and transitioned to a to the new company…read morecompany.I believe Delmar sold it because it an old building. They are very short staffed and have to rely on people to come in from agencys.Several times my family member got skipped over for meals ,didnt take them to the dining room or bring food tho the room. Food is sub par at best. There are days where it looks decent but most days its pathetic. This may be petty but I think everyone deserves the little things like butter for a roll or sugar for cereal.But again they are short handed. My family member is there now and we are looking for a new place

Smells of urine when you walk in the door. I wouldn't let my dog sleep there. It's nothing but a…read moreparking place for people who were kicked out of the hospital. Double rooms with one patient sleeping N-S and the other E-W. with a thin sheet between them. Some patients have been there over a year. I spent three hours there and left because of the poor conditions.

So far, the experience at the Quarters has been quite good. Yes, mom did have a fall out of her…read morewheelchair as another reviewer has stated, but it's because she was watching TV in her room and forgot that she wasn't ready to get up on her own. The staff as I have experienced them, have all been polite and kind to my mother, and yes, I ask her every time I see her. Yes, she can't wait to go home, and I wouldn't have that any other way. Why four stars and not 5? The food (lunch and dinner) is a bit unimpressive, and I can certainly see how someone there for more than a couple of weeks would consider that an issue. As for our family no two-day period goes by where one of us is not vising her, so we just remember to bring her a little dietarily appropriate treat, and she is good to go.

There was no intake process as a hospital referral to this facility for rehab. They just put family…read moremember in a room and walked out. Every nurse and aide we asked said someone else would do what we asked for. Within 36 hrs family member fell here which had life altering consequences. I do not recommend this place.

I was billed immediately for 7k for 11k scan. This caused a great deal of anxiety for me, Mercy…read morefailed to bill Medicare. Also, calling central scheduling is confusing some reps able to handle billing and some send you to a v.m to leave a message, I had to leave 2 messuages, because the prompts were misleading. I have many services through Mecy and should always be in the computer. Some how a duplicate account was created when i broke my tibia April 2026 delaying my care for months, I went to SSM. Vascular care from a new Mercy doctor was lacking concern for my issues with my legs during follow up, I went back to SSM. So far my cancer doctor is awesome. Staff always friendly. Its administration that needs to get on the ball.

I have been going to Mercy to see a neuro PT for balance issues. I saw Sunny and Chris They were…read moreboth 5+++. They were calm and patient and I learned so much from them. I left the program with confidence and a plan going forward to continue with my goals. Thank you both. I also wanted to highlight Janice, a front desk person when I signed in. She always left me with a smile due to her sunny personality and eagerness to help. Another 5+++ employee. It was a pleasure to go in every week and be greeted by her.

Fantastic place. A group of individuals who are really investing in the betterment of others.read more

My good friend sought help at MIA and she was very pleased with the service she was provided. They…read morehave wonderful doctors and therapists who are understanding and dedicated to your recovery. The clinic overall makes you very comfortable, looked after, and welcomed.

Quickly run the other way...I was a patient, I am 75 on oxygen, stayed there for 3 weeks for…read morePhysical Therapy for a broken leg with a rod in it. I know not of one positive thing, I can share. Nursing staff is lazy and rude. A nurses aid abused me daily. My family reported this. We were assured by the Head of Nursing & the Supervisor they were so sorry, she would be moved to another floor. One week later she was back in my room. It could take 3 hrs. to get something for pain. Cleaning was not a top priority. The food smells disgusting, looks disgusting and taste disgusting. I left early so sick I went to the ER. Nurses at NHC kept telling me there was nothing wrong with me. Yet when I would walk 12 steps my oxygen dropped to 71. Oxygen should never drop lower than 88. In the ER doctors would each ask where have you been. NHC of course. NHC is infested with numerous bacteria. I acquired 5 of them, Pneumonia, Corona Virus, MRSA, Rhino Virus & Para Influenza. I ended up in hospital for 9 days on intense antibiotics. Since I had this break in Physical Therapy insurance refused covering anymore. Even though I still had days left to use. Within an hour it changed to I was going home. I have stairs into the house that I have not been instructed to accomplish. Please don't do this to your family member.

First of all my aunt was forced in this raggedy home after she laid her son to rest. NHC is a…read morepoorly ran nursing home. Some of patient care tech don't care about their craft. You ask some of them questions and they act like you're bothering them. The floor charge just sits at the desk and appears to never do rounds. It's so sad that this home isn't at the top of the list of neglectful homes with senior services. My aunt says it feels like jail and the food tastes like shit which is why we have to bring snacks in case she doesn't want her meal. I wish we could remove her from that home but our hands are tied because my aunts granddaughter has all the power and lives out of state. Anyone considering putting their love one in NHC. DONT DO IT!!

If you love your mother or father you won't leave them here…read more Pathetic excuse for care givers. It makes me sick that my loved one spent even a week here. Don't do it Careless and abusive

**BEWARE** DO NOT send your loved one to this place and…read moredon't let the fancy commercials fool you. My father passed away there and let me tell you I do not even know where to start with how carless and abusive these people are. Let's start with Carrie the director (where are you at with the investigation on my dad when one of the nurses ended up yanking the catheter out of him (SP CATH) and ended up in the hospital, we asked several times what happened and nothing, you blew us off and made excuses. Turnover rate is outstanding, never know who is taking care of your loved ones. Whey even have a nurse call light if no one shows up. ( how do i know ? bc i pulled the call light several times and no one comes) you have to walk out to the nurse's station and ask them to help... and with an attitude someone might show up. This story is unfortunate and a small piece of what my father experienced.