We were looking to buy a house around Richmond when we moved from Norfolk and my mortgage company…read moreforwarded my info to these guys since we didn't know anyone in the area. They called LITERALLY (not figuratively, it actually was literally) one minute later to touch base. Greg Middleton is the BEST (literally, not hyperbole) person to go around house hunting with, in my opinion. We averaged 4 houses a day, all around Richmond and its suburbs each time I came up, which is nice because after making a four hour round trip, the last thing you want is someone not willing to spend six hours driving all over the city with you. He also didn't murder me in all those empty houses we were seeing, so that is definitely worth another star in my book. That means I didn't get to murder him either, so minus one star if that is what you are looking for in a realtor. (-1 star: too hard to murder) He is also very prompt responding to the million (okay, that one is an exaggeration) questions I had about buying a home for the first time and clearly knows what he is talking about, so that is pretty awesome. He held my hand through ever step of the process. (Figuratively, not literally, so minus one star if that is what you are looking for in a realtor. -1 star: won't literally hold your hand) Overall, I would definitely use them again and recommend them to everyone. Use Greg for your real estate needs, you probably won't get murdered!

Candace at RVA Realty is absolutely amazing. My husband and I used RVA Realty to rent a home back…read morein December 2016, moving from Florida. Candace provided stellar service from Day 1! Knowledgeable, professional, responds quickly to ALL questions/concerns and is the best you could ask for in this business!! Even after leaving the rental property, we needed a rental reference and Candace was still available and quick to respond. Outstanding. If you're looking to have your home rented or for a property to rent, use RVA Realty and Candace Bolt. It's the most care free renting you could ever ask for! If I could give 10 stars, I definitely would!!!!

I rented from ECK for 3 years in Richmond while I was in college. Hands down, ECK was the best…read moreproperty management company I have dealt with. Their office was always open during regular hours and reachable by phone when I needed them. Payment was easy and never a hassle and the quality of their service is UNMATCHED in Richmond. From top to bottom ECK sets the standard of property management. I recommend them to everyone I know that is looking for a place in RVA.

We love renting from Eck. Everyone we've worked with on the staff, from management to repairmen,…read morehave been just wonderful - friendly and responsive. Eck seems to believe in fostering community and encourages the businesses and individuals who rent from them to get to know each other, which we've really enjoyed. They really care about keeping their properties in great shape, unlike so many landlords in the area. I highly recommend them for either business or personal rentals.

David Steiger, the only person you will ever deal with, charged us 3,000+ in damages for light…read morerepainting work. Violated my privacy rights on Facebook. Entered our property multiple times with no notice. And now outright refuses to mail me my job paychecks. Literally a criminal company. https://m.facebook.com/groups/379626802383747?view=permalink&id=1280095199003565&ref=m_notif&notif_t=group_comment

I rented from VPI for two years. Over those two years, there were occasional issues with the…read moreproperty that needed to be fixed. The maintenance techs were always sent out promptly and did good work. On one occasion, our home (which was one of the older ones in their portfolio) got frozen pipes which then thawed and burst. I called the property owner's personal number in a panic. He responded immediately and even came over to help me clean up the water and survey the damage. The damage was then fixed in a few days and steps were taken to prevent the same thing from happening again. On other occasions, the property owner would come over in person to double check the quality of work that his contractors and maintenance had performed. I have honestly never seen this type of attention to detail from a property manager in my life and was pleasantly shocked. I still recommend VPI to anyone I know who is in need of a rental because I had such a great experience, which can be rare when dealing with landlords and property management companies.

Jane has been super helpful throughout my whole move in process. I actually just moved into another…read moreapartment in the same complex because I wanted more space and she was very responsive, quick, and helpful.

Just started a new lease with this company and I hope to update this review and have wonderful and…read morepositive things to say but from my initial experiences with this company so far its unimpressive at the least. First, before even creating a lease we had to call multiple times a week to even get the leasing agent to send us our lease to even sign. Thanks allyn. Our move in day arrives and I drive to their office and am told that I should have gotten a welcome packet before today that would have told me about "picking up the keys from a lock box on the apartment" okay. Small mistake no big deal I'll just drive back there. So I get back in my car drive to my apartment only to get ANOTHER call from them saying "oops you actually need to pick your keys up here." Great. Drive all the away back walk in and then they ask me if I have up my electric service??? SURPRISE YET AGAIN SOMETHING THAT THEY WERE SUPPOSED TO SEND ME BEFORE I MOVED IN. After awkwardly sitting in the leasing office on hold with Dominion Energy for 30 minutes I finally got everything correct. All these issues aside it wouldn't have been that upsetting but the disinterest and unapologetic attitude of the agents in the office is what was so upsetting. I hope things turn around but as of day one we will not be resigning with property result. Three years later!!!!!!! It was funny going back at reading this start to my experience. Honestly. I love the building. The pool was always nice in the summer. Rent is on the lower end for the area. Parking is difficult at times but being across the street from the grocery store makes up for it. The matinence guys are the best!! We lived there for three happy years and I was prepared to leave an overall good review. Then the move out process started and back to dealing with the folks at the leasing office who are less than pleasant. First off they tell you that in the last two months of living there they are going to show your apartment to strangers while you live there. That's annoying but I get it. It's nice to actually see the place you're going to live. I wish the had an actual fitness center and sometimes it's hard to get packages delivered but again I really did love our little apartment and the rest of shockoe Great place to live and would definitely recommend the building to anyone interested. Just take not the office staff are not the most welcoming.

Two months into my partnership with KeyRenter, and I couldn't be happier…read more From day one, the team set clear expectations and followed through every step of the way. Communication has been consistent and proactive--especially during the transition from my previous property manager, which could have been complicated but felt seamless. My tenant can now easily pay rent online, I have full visibility into payments and disbursements through the owner portal, and--most importantly--her account is now current, which has been a long time coming. After 23 years of working with property management companies, this has been my best experience by far. Highly recommend.

Update in photos. To…read morethose in RVA who own a property with tenants OR to who are currently looking for rental housing: I retract every positive statement that I've ever made about my property "management" company, Keyrenter Property Management Richmond. TLDR version of what's below: they are unorganized, have very questionable business practices, do not communicate well internally, will relay mixed messages to both owners and tenants, and will 100% drop you as a client like a hot sack of potatoes when it's inconvenient for them to do their job. What started out as a seemingly great arrangement has turned into an absolute nightmare. On July 6th, I received notice that my tenant of three years was not renewing her lease again. That same day, I sent a very casual reply email to KeyRenter saying that I was contacting my realtor to discuss the POSSIBILITY of selling vs continuing to rent. On July 13th, without speaking with me or confirming anything AT ALL, I was contacted by the general manager, Jeanine, with the tenant CCed in the email stating that they had sent her deposit to me and that I was taking over property management effective immediately. This was just as I was going to Alaska for ten days, so the timing was terrible and created a massive amount of stress as I struggled to get in touch with them to resolve it. They had "assumed" that I was listing the property right away, so simply dropping the last month and a half of their contract was apparently protocol. They apologized when they realized their blatant error, but they left the tenant's deposit in my possession and just told me I'd be responsible for disbursing it with 45 days of the tenant moving out. Then, while I was busy trying to sell my Palmyra house and buy another in less than a month, my tenant contacted me to tell me she got a $600 water bill. I immediately contacted KeyRenter and filed an emergency maintenance request on the tenant's behalf. My tenant works long shifts and doesn't have a lot of down time to sit on hold with Richmond Utilities, so I called them, and after an hour and a half on hold, I was told that only my tenant could speak to them about the bill or schedule a time for them to come out to the property. Almost a week passed, and KeyRenter did nothing. I then asked them to send a plumber to the property preemptively in case there was a problem that could worsen over time. Three days later, KeyRenter replied and brushed me off, saying that Richmond Utilities would handle it. After a second week passed, I asked again, and they finally sent out a plumber. Fortunately the source of the problem was that the toilet was continuously running, which was an easy fix. However, that still left my tenant on the hook for both her $600 bill and also the second (likely) large water bill she'll receive for the two weeks that elapsed prior to the toilet getting fixed, since KeyRenter neglected to send someone out sooner as I requested. After that situation, they told me that I would need to conduct my tenant's move-out walkthrough and collect the keys. I do not live nearby, and these kinds of things are what I hired a property management company to handle (move-out walkthroughs are listed as an included service on their site). I reviewed the entirety of my contract, and I emailed back pointing out that these things were specified nowhere in it, again asking them nicely to do their jobs and let me know when they had it scheduled. One person, Mary, provided me with the date that KeyRenter would be conducting this; Jeanine then replied saying that KeyRenter would not be conducting one at all and that I must have misunderstood an automated email. I forwarded her coworker's (not at all automated) email to her. After that time, everyone else stopped responding, and I was unfortunately left to deal only with her. She has since been disrespectful, dismissive, and not at all concerned with the predicament she's left me to handle or the awkwardness and inconvenience she's created for my tenant. I'm filing complaints both with the franchisor and with DPOR, and I cannot wait for them to experience the levels of panic and stress that they forced me to endure since the beginning of July. Per their website and what the owner claimed when I hired them, "You want to work with a company whose corporate values are an extension of their personal values. This principle is what has led KeyRenter Richmond to become an industry leader in our area. Our success stems from treating you the way we'd like to be treated. We focus on values, ethics, customer service, client satisfaction, innovation, quality, and personal service that gets results. When you work with us, you get access to a team whose foundation is built on integrity, honesty, and accountability. We genuinely care for our clients and the community they represent, and that is reflected in our care and service." This is all nothing but a bold-faced lie; do NOT fall for it like I did, and steer clear.

WOW! This team made living at 1016 W Franklin St an absolute pleasure…read more From maintenance inquiries to the rare towing request to switching out a tenant on our lease after 2 years when I received an offer out of state, Melissa and everyone at this family owned and operated firm is amazing. Incredibly reliable, responsive (even after hours), and understanding, I couldn't have asked for a better experience. Would highly recommend their buildings to prospective tenants and services to owners!

These guys were great. The apartment I rented from them 2006-2007 was a no-frills great deal: a…read moreHUGE one-bedroom (the entire top floor of a 3-story row house) just one block off the VCU campus on Franklin Street for $550 a month including all utilities except internet. In a city where rent-gouging and slumlording is rampant, especially close to the VCU campus, Main Street stood out for charging a fair price for a sound rental in a great location. The apartment didn't have central air or new windows or other modern upgrades, but it had been well-maintained and had no defects. A small touch I appreciated was they had allowed the previous tenant to paint the rooms in different colors (a green kitchen, beige living room, and blue bedroom) which gave the apartment ten times more character than all the other uniformly off-white places I looked at. I only needed maintenance's help a few times (to work out kinks in the old radiator system during the winter) and they always responded the same day and fixed exactly what needed fixing. The office staff were very friendly and helpful, and prompt in returning my occasional calls. The landlord did not show the apartment. They set up an appointment with the existing tenant to show me the apartment before I moved in, which I appreciated as it meant I could hear about the apartment -- and the landlords -- from someone with experience living there and dealing with that company, and without a vested interest in getting me to take the apartment. When I moved out to attend grad school in another city, had I not recommended the place to a friend who took over my lease, I would have been able to do the same. They returned my security deposit in full and in a reasonable amount of time. They didn't have a website then or do any online ads, and it looks like they still don't. (Despite what Google tells you, mainstreetrealty.info is not them, nor is mainstreetproperties.com.) They kept a printed list of current availabilities in a Take One box outside their office on Main Street when I was living in Richmond. It was worth getting off the internet to pick up the list in person and get access to deals not found online.

I had an outstanding experience with Cityscape Realty. This is truly a 5-star real estate and…read moreproperty management company. Lisa Williamson, the owner, is exceptional at what she does. Her professionalism, dedication, and attention to detail set the standard for what a property manager should be. If you're looking for someone to manage your property, you won't find a better choice. Lisa ensures that properties are well-maintained and that tenants are both comfortable and responsible in keeping the home in excellent, move-in-ready condition. The entire Cityscape Realty team is personable, responsive, and genuinely cares about both owners and tenants. Whenever maintenance was needed, the process was handled quickly and efficiently. During our time as tenants, our HVAC unit failed during a hot period. Lisa immediately stepped in to make sure we were taken care of, providing temporary cooling units until repairs were completed. That level of care made a huge difference for my family. What truly sets Cityscape Realty apart is their commitment beyond just property management. Lisa and her team went above and beyond by helping prepare my family and me for homeownership. Thanks to their guidance and support, we were ultimately able to purchase the home we had been renting. My family and I are incredibly grateful for the years of excellent service we received. Cityscape Realty is truly one of a kind, and we highly recommend them to anyone in need of real estate or property management services.

I had the pleasure of working with Lisa and her team at Cityscape for the last year of my tenancy…read morein Richmond. Lisa was always kind, professional, and communicative. Whenever I had any questions, she was quick to reply and a true joy to work with. Lisa and her team made my residency an easy and enjoyable experience. I would highly recommend their services to anyone in the area and will always be thankful for the time I spent with their team as my realty group. To Lisa, thank you again for all your help this year. Best wishes to you! -John P Daly