Truly top-notch, friendly service today. They are a knowledgeable & quality company. They did…read moreeverything as I requested. Highly recommended. Perhaps it's something people say without really meaning it but in this case I was very impressed. (and no, I'm not a bot because if I were, I would be a much better Wordle player).

I would recommend this company to anyone. They have taken care of a sick arbutus, which is now…read morethriving, and I have just had the best hedge trim that my 15' hedge has ever had in the 25 years I have been here.! And the icing on the cake is that they do not use gas powered tools! No pollution and no loud noises.

I have found the service from Ascent to be good. I called them in November of 2022 for a quote on…read moremy cedar tree and laurel hedge. Jake answered my call and came out the following day to meet with me. I accepted the quote and the crew came out about 2 weeks later, they were on-time which I really appreciate. When they arrived I pointed out a couple of extra shrubs I wanted trimmed and they did them no problem. They got everything done in one day and cleaned up after themselves. Overall I am pleased with the service.

I selected Ascent from several quotes because they provided a detailed work order and comprehensive…read moreprice covering labour and materials whereas others provided an estimate based on an hourly rate. Ascent's website copy and arborist credentials sounded like just what my new-to-me property needed, leading me to believe I could trust the professionals to do the job. During the quote process Jake was punctual, knowledgeable, and responsive. After accepting the quote, I was promptly assigned a date and a four-person team. What I got was a three-person team that was personable and reasonably diligent but not skilled. From that point forward, Jake was much less responsive to questions, and I had to email him at least twice to obtain responses (one of which was an additional quote for something that was already in the work order, though that was eventually resolved). He did not attend the site to get the team started on the job nor did he return to the site to evaluate the work done. Overall, the service provided was incomplete and quality disappointingly shoddy (see below for some specifics by work-order line item). All pruning of mature rhodos and camellias was done with a pole saw or chainsaw, leaving an unsightly result that in all cases had to be remediated by me with pruning shears. When I followed up with Jake about just one of the deficiencies, his response was: "With the work that was done in addition to the work order during our time onsite we cannot complete any more work as part of this quote." He has not responded to my request to itemize what this supposed additional work was. I did ask for a several branches to be removed from one large and several small trees, which was not in the work order, but would have been at most 30 additional minutes of work. Thus, I learned that, in fact, the quote was not for completion of the items on the work order but rather for a fixed number of days on site and materials. And because I was given a team with one less person than itemized in the appointment, the work would not be completed. "Debris cleanup in the garden beds beside the house, the rhododendron bed behind the behind the house and from garden bed beside the front entrance": I had to specifically ask that they use the leaf blower to clean up the fallen leaves under the rhodos or they would have been ignored. They also used a wheelbarrow to move materials from the front of the house to the back, through this garden. I had to ask them to rake that area to remove the tire tracks in that bed as they were quite ready to leave it like that. See pictures for "cleanup" of the rhodo bed behind the house. "Cluster of spurge laurel, holly and snowberry removed on the boulevard": Many of the branches of these bushes were left on the ground where they fell. "Large rose bush at the base of the Douglas fir tree reduced by 80%": This work was done with a pole saw or possibly a chainsaw. While it may have been reduced by 80%, it was hack job that left twisted stalks and random remaining stems that I have since tidied up myself with shears. "English ivy severed at the base of trees pulled off where possible": The ivy was severed on one tree but not pulled off. The ivy on several other trees was not even severed. I was told: Well, if we sever it, it'll just die on its own. While that may be true, it's not what I paid for. "Branches in the garden beds and on the forest floor removed": Many branches remain. "Small garden bed beside the driveway cleared, statues and pots relocated, bed covered in landscape fabric, covered in pea gravel": This was done with the thinnest possible layer of pea gravel and the garden bed minimally cleared. At the end of day two, I was told the team was "too tired" to help me move the statues and I had to insist. Again, note that they sent a three-person team and not the four-person team specified in the appointment, so perhaps that's why they were so tired. "Spurge laurel throughout the property removed": Large patch of spurge laurel remains untouched. Pictures available.

Dave and his crew were profesional, fast, and did excellent work, were respectful of neighbors, and…read morecleaned the work area really well after they were finished. We had several very tall Leylend Cypress trees taken down, significant pruning up through about 50 feet in the air, and stump grinding. Highly recommend!

We have these folks out to take a tree down next to our house. Nice folks to work with. They…read morehonored their bid to the penny; they were on time; they were polite, courteous, professional and best of all they really did a great job cleaning up after o"the tree was dropped. I highly, we highly recommend them. We will be using them again in the future!

We had a extremely large Tree, which few branches came down in a storm, so got some bids before the…read moreTree hurt some one, bids ranged up to $6000, Grounded Tree Service was our best bid, extremely happy with the job they did, efficient, a-lot of integrity, personable, highly tecommend

Have attempted to contact several services to have a tree that was falling down and had no luck…read morewith getting estimates or job dates to remove the tree. I contacted Grounded Tree service and was given an estimate and removal date. Within three days of initial contact, the tree was removed and all debris was cleaned up. I'm very satisfied and will use them with all future needs and will recommend them to everyone.

We had the Tip Top team back this year to do some work to clean up and cut back any dead or unsafe…read morebranches. These folks are so professional and pleasant. When they leave, the only remnants of their work is up in the trees. Nothing is left behind on the ground as evidence of the amazing work they've done. I highly recommend them and will have them back, when the time comes.

This is the best team I have ever met. The owner and all the workers are exceptional people. The…read moreteam are experts and were careful, conscientious, and thoughtful. They listened and worked methodically and safely and the entire team is a gem. They did the job to perfection and didn't damage anything, which is often a problem with workers. I would give them ten stars out of five. You are the tops and deserve your name. Thank you so much! Wish you did other things and I'd hire this team for all of my jobs I need done. Lindsay

Super happy with the tree service done at my house. Dan was very quick to respond to my request and…read morevery reasonable with the price point. I love that I have a more clear view of the water and that my big eye sore tree in the front was cut down. Highly recommend!

We needed a patch of large roots removed. It was extensive and had spread out from a neighbor's…read morevery large pine tree into our yard under the fence. The roots were exposed above the ground and a lot underground. Dan came by and gave us a reasonable estimate. We weren't in a hurry and he said he would find an available time in the near future. He showed up a few weeks later. We did not have to call him again like we have had to do with many contractors who promise and then never show. He and his helper got the big root grinder off his trailer and started the nasty, dusty job. He spoke with me before he started going over exactly what we wanted and he made suggestions which we agreed to. Then he did exactly what we agreed to. He used protective boards to avoid sending rock and/or pieces of roots in to our house, fence, or shrubs. They cleaned up the pieces including the rocks that we have in our yard all over. He only asked for the agreed estimated price. Dan and his helper were both friendly and professional. We would certainly recommend his service to others and we would have him do any tree service we might need in the future.