I called up Jess Akin Insurance because I needed a commercial insurance quote for my convenience…read morestore and car washes. I have several locations. And it would have been a really big account for them. I spoke with Jessica. Eventually. Took her forever to call me back and when she finally did she was rude and disrespectful. She seemed to think she knew a lot about the coverages I needed but it turned out I knew more than her. I am not sure why the owner has her employed let alone allows her to write policies for his commercial customers. She knew NOTHING about the property coverages I needed. I ended up telling her to not bother sending a proposal because I was not comfortable having someone with so little knowledge handle such important matters. After my experience, I looked at Jess Akin Insurance other reviews and saw that Jessica had given HERSELF a positive review. That seems to lack integrity if you ask me. I would not refer my worst enemy to that insurance agency.

From the owner: We are a full lines Independent Insurance Agency. Our staff can help you with any of your Personal…read moreor Commercial Insurance needs and we do not add any extra fees for this service. All of our Insurance Companies are A+ rated Companies, such as Hartford, Travelers, Mercury, GMAC, Zurich, ASI Lloyds, Progressive, and more...We have access to the majority of the Insurance Companies to help us serve you with finding the best price, claim handling, and coverage's. Our employees will be sure you know the pro and cons of each Company's coverages. Some Commercial Clients are just looking for price, where others are concerned about price and coverage's. We are here to earn your business and we will be here to help you with any problems or questions you may have with your policies. We also will contact the other Insurance Company, if you are involved in an accident/claim where the other person is at fault. Some Companies that are Direct Writers only, seem to need a little nudge to get them going on handling your claims properly. We are here to help you with any insurance situation. Everyone needs an Agent, to help with their claim. We work for you, not the Insurance Company....

Michael was absolutely wonderful to work with! As Ms. Thomas, I truly appreciate the honesty,…read moreintegrity, and professionalism he showed while helping me secure life insurance coverage at an affordable price. He took the time to explain everything clearly, made sure I understood my options, and helped me choose a plan that fit both my needs and my budget. In a market that can feel overwhelming, Michael made the entire process smooth, stress-free, and genuinely supportive. I am very grateful for his assistance and highly recommend him to anyone looking for quality coverage with a trustworthy advisor. Thank you, Michael, for going above and beyond!

I am pleased to find out that State Farm offers the 'HO-W' policy in Texas! As I understand It's…read morebasically their 'no-compromise' plan that covers almost any kind of damage your home might face. They don't skimp on quality either--if your nice wood floors or granite countertops get ruined, they'll pay for the same high-quality materials to fix them. Best of all, it pays out the full replacement cost, so you don't lose money just because your stuff has some mileage on. I am following up on Nick Dorsey's quote.

Cyndie , at State Farm was amazing I had a budget for both auto and home and she saved me LOTS of…read moremoney!!! Thank you I will be sharing your number

I bought a new vehicle and they quickly added it to my policy. I later sold one of our other…read morevehicles and although, I paid for a full 6-month policy, they refused to refund my money and said that they would apply a credit to my next bill instead. I asked her office to have Kristi call me as she was my actual agent. It took her 3 days to return my call knowing that she had an unhappy customer. I asked other insurance agents if this was an industry standard and they said no. When I told her that I didn't think it was right for State Farm to keep my money when I was requesting a refund (having never been late with a paym't and ALWAYS paying for the entire 6-month policy) and I told her I was going to take my business somewhere else, she LAUGHED at me. I quickly took both my home and auto elsewhere...and the icing on the cake is that I was able to save a combined $1k on my policies (with better coverage)!

Jim has been my agent for home, car and my business (before I retired)since the 90's. My sister…read moreand nephew are also insured with him. I am so confident with Jim, Yolanda, Rosa and his support staff that I do not bother to shop around. Why? I have everything I need in Jim Webb, State Farm. The rate I pay is great and service is wonderful. They also provide other services, when I need something notarized they are available with a smile. Questions are answered right away with a smile. Phone calls are returned promptly and again with a smile. People say customer service is not what it used to be. Look no further than this agent and staff, and you will say great customer service. I would not hesitate for one minute to recommend Jim Webb.

This office has taken care of me going on 20 plus years. The…read morecustomer service is outstanding and I have no complaints.

Hands down most honest insurance agent, shout out to everyone who works here, thank you for being…read moreawesome

My name is Moses Mays II and recently August 29, 2019, I was informed I have colon cancer and I…read morebegan getting my affairs in order and reached out to Agent Ana Johnson Torres of Allstate Insurance Company / OsualdoTorres Insurance at 8711 Highway 6 N. suite 110. I had a very simple request, and that was to lower my auto insurance premium for (4 cars) my current premium was $328.00 per month through Geico, I explained that the cars had lien holders, Mrs. Ana Johnson Torres stated she would compare and get me a quote this was in September 2019 she sent several emails and text messages that she, in fact, could come in a little lower $288.17 almost ($50.00 that would mean $600.00 per year savings) In December I receive a call from my Bank, stating I didn't have enough coverage on two of the vehicles. Mrs. Ana Johnson Torres had completely changed the coverage I gave her from Geico, Ana placed liability only coverage on two of the vehicles, and the bank assessed me $300.00 each vehicle for 3month totaling $1800.00 and increased my premium to $457.00 and the Agent refuses to take responsibility for her actions I placed several calls to Osualdo Torres, with no response so if you want to save money stay away from these people and their companies mortgages and real estate if they would do this to a senior citizen with stage 3 Colon Cancer where's the "INTEGRITY" I would not recommend this Allstate office to anyone I care about. I have filed civil recourse to recover my resources as well the State of Texas Insurance Board of Governors. Allstate home office in Northbrook Executive liaison Linda Mize " stated get over it you should have read your policy and hung up the phone" M. Mays II