The Jan Care ambulance service is appalling! More often than not they are late on their pickup time by half and hour if not more and this is after they call tte day before to confirm the pickup time. Trying to call their office /dispatch is frustrating because most of the time no one answers the phone! Doctor's appointments take weeks if not months to schedule and get canceled when you are late so this is extremely inconvenient. All in all just bad service! Get it together people! how difficult is it to be on time!? read more

I am writing this review or appeal to this ambulance agency.....please know I normally do not take these words lightly. My brother, a VA patient in a long term facility in Grafton, West Virginia did not receive 2-3 transports for pre arranged PET scans due to issues with cancellations of transport, missed pick up , and taking a wrong patient in his place. I sent 2 chats to the ambulance company and no answers. I am saddened for all the people especially Veterans who have to depend on others for this help. I reminded the ambulance company in chat re this....my brother never got the chance to get treatments for his cancer as he never got to a facility for the scan to see if he could have them...my brother died on 10/12/24 from cancer, septicemia and several more issues. It won't change his death but am hoping that others including Veterans will be treated with fairness and dignity. I know I would want that...how about you? Rhonda B. sister of said patient in Grafton, WV. read more

My elderly father was transported from Duke Hospital in Raleigh, NC to a skilled nursing facility. In the process, Jan-Care "lost" his glasses, his hearing aids, and his favorite sweatshirt. Their customer service shut our family out, no apology was issued, and my beloved father was without his hearing aids and glasses in a very overwhelming environment, for weeks, until we were able to get him new ones. If you've ever had a beloved elderly person in your care, you can understand how important these items are to them. This company should be shut down, as it seems to be run by criminals. (Notice how ALL of Jan-care's reviews are taken down - on both google and their Facebook page.) read more