Dr. Gong is the best doctor I've ever seen！！！He is so kind ， professional and very patient to…read moreme！Best wishes to Dr. Gong and thank you for being my doctor！

I have been a patient for over 3 years. He has always been patient, caring and most helpful and…read moreaccurate in diagnosing and treating my complex conditions, one of which is cancer. He works with my other Sutter physicians and always informs them of what is going on with me. I just dont have words to give him enough credit for maintaining my physical and emotional well being.

This is a review of the office staff, particularly the lead receptionist--one of the rudest and…read moremost unprofessional staff members I have ever encountered. For two years, I have tried to schedule an appointment with my doctor, but every time I call, she abruptly tells me the earliest date is four to five months away. When I explained my urgent need, she became defensive, told me to find another doctor, and hung up--something she has also done to other patients. Her behavior has repeatedly prevented me from seeing my doctor, as she shows no willingness to accommodate earlier appointments. This receptionist not only lacks basic manners and empathy but also displays a combative attitude and poor interpersonal skills, making her unfit for a role requiring patient care and respect. I am not alone in this experience--multiple Yelp reviews report similar incidents. Below is a summary of eight reviewers' comments showing how this one receptionist has damaged the clinic's reputation in the East Bay community. Unfortunately I had to change my Doctor whom I liked very much. Here are some highlights from reviews posted on this Yelp page: Kenneth O. "Just spoke to staff that was completely rude unreasonable and unwilling to schedule my wife's appointment " " In all of my years as a Blue Shield patient have I been so disrespectfully treated" "Horrible customer service" Topden T., "Rude as others have reported before me, she immediately started scolding me. " "She blamed me for rescheduling appointments with Dr. Robinson." "hung up without trying to resolve the issue " "As others before me have warned: this place is shady, unsanitary, crowded, claustrophobic, and their interactions with new patients are based on lying and cheating." "one of the worst experiences with medical providers I've had in my life." "their interactions with new patients are based on lying and cheating" Xuxu A. "The billing clerk (Her name is May )is extremely rude and arrogant, she was yelling at me over the phone" "If you are a patient, please read my horrible experience. Don't waste your time and money on this place!!!!You will be treated poorly and rudely" "After that, endless mails and rude phone calls have never ended." "After this conversation, I understood where May's rudeness come from? When your doctor doesn't care about their patient, the quality of their job, how can a clerk care?" " So far, I didn't hear any apologies for their poor management and rude attitude. "What a drama and shady place! " Margaret c. I would clarify every time the type of visit and code you are getting from this shady office clerk. Jackson H "The conversation went exactly as other reviewers experienced - unprofessional, rude, combative. " "she has not felt more bullied and humiliated by a service provider" Jimpers N. "Astoundingly rude and ignorant receptionist" "Hung up on me as I was trying to figure out insurance information. Hung up again on my insurance provider as they were trying to communicate" H Takehiro S. "horrible, horrible, horrible" Cassey H. "The office deserve zero stars. Very inefficient, rude and stupid receptionist" "This scum of a receptionist suddenly said this wasn't working out and abruptly hung up on my face! " " That stupid receptionist has no customer service skills and who is she to decide the call is not working out?! she is suppose to help and figure things out not hang up! I don't know how scum like her keep their job having 0 customer service skills!"

Just spoke to staff that was completely rude unreasonable and unwilling to schedule my wife's…read moreappointment without us selecting an unseen Dr as our primary care provider. In all of my years as a Blue Shield patient have I been so disrespectfully treated. Horrible customer service.

I love Dr. Pandurangi. She's been my PCP for a few months and I honestly have no complaints. I…read moreactually enjoy going to the doctor now because of her. Dr. Pandurangi gives detailed instructions as well as quick responses to questions and concerns. She's knowledgeable yet kind, and I can tell she cares enough to know her patients well. The rest of the office staff are great too! I went in to get some vaccinations recently and it went smoothly. They're good at making me feel good about myself and my health journey. Overall an excellent experience every time!

I just had my first appointment with Dr. Pandurangi. (Referred by my longtime doctor when she…read moreretired.) Dr. Pandurangi is energetic, warm, and thoughtful. Asks astute questions, listens carefully to the answers, and discerns what you're saying. Smiles readily and laughs, which is good therapy in itself. I'm glad to now be her patient.

As someone who is incredibly afraid of doctor visits, Dr. McCune was perfect! She was attentive,…read morekind and caring. Great multitasker too - as she took notes, she pointed the screen at me so that I could see what she was doing, and she gracefully kept up the conversation. After I disclosed my discomfort around giving blood, she revised her plan to try and get as much done with only one blood draw. Dr. McCune also gave me some tips on how to handle the blood draw. Unfortunately I still passed out like a light, but we were well prepared and the staff in her office were incredible. Dr. McCune's medical assistant, Brittany, was also very kind and attentive. We had great conversation and she put me at ease during one of the shots. Unfortunately my appointment did start 45-60 minutes late that day (not sure if this occurs frequently), but in general I have heard all doctor visits often start late. I'll certainly be back! Highly recommend.

I'm still a patient of Dr. McCune's and she still deserves five stars. She's been a great partner…read moreover the years, and under Dr. McCune's care and her coordination with my GI I was able to get a diagnosis, and more importantly, get better. The first time I saw Dr. McCune I was at my lowest point, and for awhile now I've been really thriving. When I see her and have periodic health concerns or questions, she always takes the issues seriously, and she's able to put them in context of my overall health. She has also helped me see how far I've come in the past 5 years. Dr. McCune is the only physician at Sutter that I've stuck with for this long, and I'm grateful to be her patient!

I was thoroughly pleased with my experience with Dr. Simon for two years, and happy that I had…read morefound such a good doctor. The only thing that I didn't like was that she retired in 2022.

I had been a patient of Dr. Simon until my employer increased the health insurance premium that i…read morehad to change providers. I was terribly sad to leave such a caring, thorough and knowledgeable Doctor. Dr. Simon really got to know my history; took the time to listen to my concerns. I truly felt she went beyond most. Hoping negotiations with health care improve and the costs are manageable so I can be her patient again.

Dr. Adeyanju was my favorite doctor I have ever had. He was very personable and always knew what…read morewas wrong with me. I saw him once in urgent care and quickly made him my doctor after that. He is amazing! I stopped seeing him because John Muir's billing SUCKS and I kept getting 3 year old bills. On one instance they had billed the wrong insurance (despite me giving them my insurance card) and by the time they got around to telling me it was too late for the insurance to cover it. 5 starts for the doctor, 0 stars for John Muir

I reviewed Dr. Schwartz on the UCSF Orthopedic page (Here:…read morehttps://www.yelp.com/biz/ucsf-orthopaedic-institute-at-mission-bay-san-francisco-2?hrid=etbb31jjyjQm6yVbSrx4oQ), but I just discovered he has his own page, so I'm adding it here. --- If you read nothing else -- I love Dr. Schwartz!! LOVE. I had a terrible experience with another doctor earlier this year (they made a massive mistake - I'll leave it at that), however, it's all good because it led me to Dr. Schwartz. (This is exactly why I love life - you get a little bad, and then a lotta good...just be patient and don't forget to look for the good!) When making my first appointment, the person at the directory wasn't too confidence inspiring. I got a lot of "uh..." and "umm..." before he said, "he's barely ever here....it's gonna be awhile...." Oh, boy. So I get bad news AND the dude who can help me isn't available? Great. I ended up landing an appointment within a couple weeks from that call, and I've seen Dr. Schwartz several times since then. I honestly don't even know where to start with him. He blows away every stereotype and bad experience I've ever had with doctors or the medical profession in general. Dr. Schwartz listens, is caring, is never dismissive, thoughtfully answers EVERY SINGLE QUESTION (including all the ones I start with, "So, I know I shouldn't but...I googled......."), is funny, unbelievably accomplished, methodical and thorough, knowledgeable, kind - should I go on? While his original assistant has since left, his new one (Mazie) is just as lovely, and all the nurses are great, too. My one nitpick is the wait times. I book early in the morning and still haven't been seen in under 45 minutes. That's rough when you work 9-5ish. That said, Dr. Schwartz never rushes the appointment, and for that I'm grateful. Expect to spend a couple hours here, and know that it will be well worth your time. I couldn't be happier to have found him, even if the road *to* him was less than great. PS I dare you to find a more accomplished doctor (just google him!). Anyone else his age would be sipping margaritas on an island somewhere, yet he's still going 200MPH and is in the process of writing a textbook for medical students, on top of everything. He's unstoppable.

Dr. Schwartz and Patricia are extremely knowledgeable about bone health. It was with great…read moreappreciation that I had a chance to meet with them. They were quite helpful and put me on a path towards healing my badly broken foot. Thank you again

I was a patient of Dr Fiscella for years back in the mid 2010s; posting this review now as I think…read moreabout the lasting damage she did to my relationship with and trust for doctors. On two occasions I brought up common sexual health concerns and I was made to feel like some kind of deviant for even asking - once about HIV prevention medication and once for bringing her into the loop that I had been seeking treatment from a private provider for hormonal issues. Immediately the response was accusatory and shaming. Luckily, I later found a primary care physician who would rationally talk me through both of these issues and help me address them safely. I cannot recommend strongly enough to avoid this provider.

So, I was looking for a good dr in the east bay, having come from an amazing dr in Monterey and in…read moreMiami, and had a long struggle. Once I found the reviews on yelp and WebMD for dr Fiscella, I was happy to find her, and very saddened to hear that she accepts new patient, but she is booked for months, on end and only her nursing assistants can see us. I saw tom and he was god, but I am going to the office to see a DR not an R/LNP. I will eventually look for another doctor because I feel Tom is capable, he is not a DR, and that's what we are paying for. If anyone has any good reco of a GOOD family general dr in east bay, please let me know. Office staff is also very good, and they reply to voicemails very diligently, but hold times on phone is usually 5+ minutes. (and they use patient fusion for records and reminders, but don't take emails, fax only. GRRR)