The receptionist at this office is completely rude and unprofessional. The second I walked in her…read moretone was ill-mannered and hostile. I have gone to this office for 16 years and my interactions with this staff member makes me what to find a new dentist. My experience with the doctors and dental team was phenomenal.

This place is still one of the best dentist I've ever been too. Olga and Dr. Grant are both awesome.read more

The dentist are outstanding, but the office staff is very disrespectfu, mainly one lady at the…read morefront desk. I feel I have been overcharged and I have voice my opinion on several occasions to no avail. I have also requested to speak to office manager and was told that I cannot call her, she will call me. It has been a month and I have not heard anything. I'm a senior and I see that this office will take advantage if you don't advocate for yourselves. My concern has still not been addressed.

The staff is very nice and accommodating, and the office is very clean. Also, Dr . D is very nice,…read morebut I was disappointed after I got my teeth filled. It began to hurt and no one was really able to figure out why I was in pain. I'd look elsewhere first, and see if there is a better place. It seems really tough finding a really good doctor in the Pennsylvania area. Just when I thought this was the place, it seems as if I am still looking for the best dentist.

Great practice! Came here after determining Penrose is in-network with our insurance provider; only…read moreregret is not finding them sooner. The staff is friendly and knowledgeable (Peter goes out of his way to find answers to all questions and never seems bothered with numerous requests). Dr. Hong was also great - highly skilled and pain-free care. Thanks Penrose!

From the owner: We are happy to serve every patient that walks through our doors. Our dentist and team understand…read morethat each patient's dental needs are different, so we provide personalized oral health care to meet those needs every time. We invite you to come see Dr. Dhaval Shah to discuss your options so that we can come up with an individualized dental plan that helps you achieve your smile goals. We are here to help you every step of the way on your dental journey to your optimal health.

All staffs are very friendly and attentive. Michelle was great and caring doing my hygiene. Dr Kim…read moreis very professional and patient dentist who answer all my concerns.

Last year (2019) I had a broken veneer replaced in the Bay Area, redid the front 6 in order to keep…read morethe color consistent. It was done by a well known Dr, but unfortunately not correctly and started a cycle of TMJ. After several consultations with dentists and prosthodontists, I chose one to redo the replacement veneers. The temporaries were not aesthetically pleasing, and I switched to another cosmetic dentist, again well known with lots of examples of beautiful work on the website. This effort did not solve the bite issue, and a week after the new veneers, the TMJ was back and worse. By then the TMJ was affecting the musculature and visual appearance of my face. Luckily, an orthodontist friend introduced me to Dr. Kim. It was worth the five hour flights from San Francisco for treatment. Dr. Kim is extremely professional and patient. His first objective is the correct functioning of the jaw and bite. It took time to recover the natural bite and eliminate the TMJ. He patiently explained and answered lots of questions over an extended period of time, and gave me a lot of confidence that it would finally turn out right. Over the course of recovering the natural bite, we worked a lot on aesthetics. After the studying and experiences I've been through, I know what good teeth look like. He took into consideration the length, bulk, and size of teeth to make a natural smile and appearance when talking. The color is natural, and most importantly, the bite is good, the TMJ is gone, and the muscles on my face are getting back to normal. Thank you Dr. Kim !

Caring, efficient doctor and staff. I would definitely recommend. Excellent care. No concerns with…read morethis doctor.

I went to this office to have 2 teeth pulled. This was absolutely the worst experience I have had…read morewith a dental practice ever. It took me a few days to get over the trauma that Dr. Kirkwood put me through to extract those 2 teeth. I feel that he is some kind of a sadist, putting me through the pain that I felt from the needles he injected me with, without anesthetizing the area where the injections were going. As I was screaming from the horrible pain, all I was told that it would be over in a matter of minutes. I think he enjoyed hearing my horrible screams. It was quite barbaric. I definitely would not recommend them to anyone. If you feel apprehensive about your dental experience, definitely find another practice.

***SURPRISE BILLING!*** I've been going to this dentist for…read moreover ten years. I have great insurance as a firefighter, and they have always told me how they love my insurance because it pays for everything. Since I became a firefighter and got my dental insurance, Advanced family dental has done a ton of work to my teeth. They have changed through numerous dentists here and many receptionists also. The only constant has been Ping, the hygienist. Ping has always been very professional and friendly and has taken care of my family. Today, I decided that we will not return to this place ever again. I came in for my appointment and checked in with the receptionist. This is their moment to check me into the system, see the service I am scheduled for, check that against my insurance, and let me know of any charges I will incur today. They didn't mention anything to me and told me I can take a seat. I have my regular cleaning with Ping, all goes well. Then a woman comes in and tells me that I owe $85 for the service today. I said, "that shouldn't be, I have excellent insurance, and they cover everything." They tell me I'm only allowed 3 cleanings for the year. If I would have been scheduled in January, everything would have been fine. But they checked me in, KNOWING that I would be charged, and didn't mention anything to me. I speak to the woman in charge, and she says, "All I can say is I'm sorry, since the services have already been rendered." They knew I was going to owe something and did not tell me until after they performed the service. I paid the balance and left. I will never return. They also cancelled my wife's previous appointment without calling her and explaining why. They just cancelled it and sent her an email saying she needs to make a new appointment. My wife had taken off work, and they cancelled her appointment. The management of this place is in shambles. It has changed many owners over the years, and it is a sinking ship. Get out while you can. ***ALSO...the orthodontics services received here are SUBPAR. I got Invisalign here and at the same time my wife went to APPEL Orthodontics for Invisalign. Her end result is FAR SUPERIOR to what I received here. We just recently took our son to APPEL for braces and could not be happier. I HIGHLY RECOMMEND APPEL ORTHODONTICS. ***

I've been a patient for awhile now and I recommend this dentistry to everyone…read more They are so helpful and they do amazing work. They corrected so much damage in my mouth caused by the military and I couldn't be happier. The staff treat you like you are their own family members and the environment is so relaxed! Great place to take the whole family too!

Became a new patient to the practice and fell in love with the Dr. She made me feel so comfortable…read moreand very gentle!! The staff is very caring and polite. I would definitley receommend this office to anyone who's looking for a new dentist in area!!!

From the owner: You deserve to love your smile. Our expert caring team provides top- of- the- line dental care so…read moreyou can achieve the beautiful smile that you've always wanted. We offer high- quality dentistry, a caring team, a comfortable environment, and affordability. Call today to schedule an appointment

3 caps. 2 fell out the same day. I'm going somewhere else. If you don't give cancelation notice 48…read morehours in advance they charge $50. But they canceled on me the night before, didn't give me $50. Now I'm in pain, missing a cap, and looking for a new dentist. I'll suffer until I find a new dentist rather than go back.

Called my uncle's insurance and they called the office to see if it was in the network like it says…read moreonline,turns out it is "in the network". So staff does not know what insurance they accept even when they call the insurance company! It's best to have your insurance call the office to verify.

I had my implant done here a few years ago. I have not had any issues. No problems at that time…read morewith the front desk or questions about payments. Of course you should call your insurance co first and ask if the practice is in your plan. Your insurance co has the information.