For a number of years, I have been a devoted customer of Janie & Jack, and I have generously supported this business. For me, 10/24/24 was no exception. I brought my six-year-old daughter in and let her choose the clothes she liked. For both of us, 10/25/24 is a very special day, school picture day. My daughter chose the ideal dress and headpiece to match for such an occasion. We went to the register to complete our purchases after only a few minutes in the store. My daughter selected 9 items to be exact. When attempting to complete my in store purchase as well as an online purchase for shoes I was addressed in a very rude and condensending manor by Sales Associate Hemadri. This behavior was later backed by the Store manager. I am not aware of the store managers name as she refused to provide it. Hemadri throughout my shopping kept badgering me and provoking unsolicted interactions. When I asked to purchase a specific shoe size, she challenged me advising the shoes only came in infant sizes(6-12mo). Meanwhile, toddler sizes up to the size 10 or 11 were available in store. I was clear on needing to purchase a 1.5 or 2 in kids through their online store for shipping. The manager interjected at some point and rudely said they do not carry half sizes. There was no issue for me and I asked for the greater size for the order. Hemadri rang up my in store items and provided me with total. I provided her with cash to cover the purchase. I handed her the money and she then asked how much I was giving her instead of actually counting the money in her hand. Needless to say that my in store purchase was for $346.44. She watched me count out $350 in cash before even handing her the money. I've never gone into a store and the sales associate refused to count the monies provided for the purchase. After she provide my change she walked away from the register leaving me and my 6 year old standing there. I was still waiting to purchase the shoes that needed to be ordered for shipping. The manager and the 2 other sales associates continued talking and pretending to be busy themselves while I stood at the register for what seemed to be another 10 minutes. I then asked the manager who was standing at the register as well if she would complete my transaction. Hemadri returned to the register and rudely stated she did not ring up my online order because I was on the phone. After speaking to me in a condescending and demeaning tone she began to ring up my final order. I withdrew another $100 cash from my purse. Hemadri then turned to the manager who then said aggressively and rudely said that they would not take cash to complete my next transaction. I immediately asked why I was being spoken to so rudely and in such a disrespectful manner when I'm only trying to complete my purchase and leave the store. I have my 6 year old present and the way I was being treated in front of her was very inappropriate. I then asked to speak to a manager in which that's when the rude manager angerly stepped towards me behind the counter proudly stating "Yeah I'm the manager". I asked for her district and regional managers contact information. She provided me with the name Mia Collins with no email or number and Rebecca Randolph's email address. Her tone of voice and body language was so aggressive, rude, and terrifying that it caused my daughter to cry once we left the store. I asked to return my in store purchase because I did not appreciate the way I was being treated. Quite frankly it felt to be racially motivated to say the least. As I was the only Black woman in the store and none of the other Races of people in the store were being treated so poorly. The manager eagerly returned my purchase but attempting to only return a portion of the purchase. If I had not checked to verify I received a full refund she would have allowed me to leave with them having had my money and the products they did not fully return. This was the absolute worst customer service experience I've ever had. Not to mention I've been a religious patron. I'm even more disturbed by the lack of response from the regional and district manager. I emailed them both after having to search for their contact information myself. I have not received one response. I would never recommend anyone shop in this establishment until there is proper training and better staff. It is clear by all the reviews that they have poor customer service and they are nasty with their clients. The company should do a better job at vetting their employees and these complaints should be taken just as seriously as they take people hard earned money. DO NOT SHOP AT THE JANIE & JACK SHORT HILLS, NJ STORE. POOR EXPERIENCE, ABSOLUTELY THE WORST! THE STORE MANAGER HAS AN ABSOLUTELY TERRIBLE DISPOSITION AND DOES NOT DESERVE HER POSITION. read more

Janie and Jack - TERRIBLE STORE SUPERVISOR/MANAGER. HORRIBLE!!!! - Children's Clothing Near Me - Short Hills, New Jersey

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Ran here last minute to find a graduation dress for my daughter. There were two workers there. One clearly knew who was VERY pleasant and another who was clearly the experienced one who was very rude! I'm still parked in the parking lot enjoy a beautiful rainbow with my daughter but HAD to write this review. read more

Very unpleasant, rude and condescending staff. I have been in the Janie and Jack store at the Short Hills Mall several times, and each time I have shopped there, the store associate "helping" me has been unfriendly, impatient, unhelpful or all of the above. I am not sure if it a management issue or a training issue, but the store associates are all cut from the same cloth. Instead of going here, just visit Bloomingdales, Nordstrom or Neiman Marcus instead. read more

Horrible sales persons. I come to this location every 2 months or so. There's only two ladies that are friendly. All the others don't want to be bothered. I'll rather drive 45 min to Paramus store to have a pleasant shopping experience Again horrible customer service and sales associates very rude and not interested in customers. read more

The clothes are super expensive for baby clothes, but they're incredibly high quality. So this is a nice place to come for things like winter coats and sweaters, which you can buy a little big and have them wear for a full season. Sometimes you can find some super bargains here if you're buying out-of-season, too. read more

Janie and Jack - Children's Clothing Near Me - Short Hills, New Jersey

I bougth a jeanie and jack dress for my four months old baby just for 7 dollars!! At burlington!! So i do not need to go to jeanie and jack store to over pay for the same dress 54 dollars!! read more

If new ownership is committed to making changes to turn the brand around, they need to start by removing incompetent store staff. Kathy at Short Hills is incredibly rude and not knowledgeable about anything related to the brand, company policies, etc. The clothes are cute, but I will not shop at this location, because of her. It's not worth the headache of waiting on hold with customer service for 30+ minutes to correct her frequent mistakes. read more

The clothes are on the more expensive side, but they're great quality. But since I'm not overbuying clothes for my child, I find that it's worth splurging from time to time. The sales are really worth checking out too and I would also visit their site for some more on sale stuff (things which I haven't noticed in the store). You've been at the Mall at Short Hills shop and the SA was very friendly and helpful, chatting away my squirmy toddler while packing the purchased goodies. I would give them 4,5 stars because of the prices and the slight disorganization of the sizes rack. read more

The clothing company is awesome and customer service is great but 1 review is for the sales associate and this particular store in short hills. The sales lady is extremely rude and denied to do an exchange for the same item which is against the policy. When I tried to do exchange in another location store, the manager there told me this sales manager at the short hills called them to say don't exchange the item since it was bought at a lower price and to ask for the price dofferemce. This was so bad and rude and we will never ever buy from this store and though I love gymbo Corp entire outlook has now changed regarding the company. read more