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Janie Chisholm Designs

5.0 (1 review)
Closed 9:00 am - 5:00 pm

Services - Janie Chisholm Designs

Motorize existing window treatment

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4 years ago

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Louver Shop - Wichita

Louver Shop - Wichita

3.0
(4 reviews)

Like having great family members. We appreciate the conversation, the expertise, and the honesty of…read morethese folks. Are looking forward to the install in a few short weeks.

The outcome of our recent Louver Shop plantation shutter install fell significantly below our…read moreexpectations. Josh Turpin was the rep who handled consult, sales, and install. He installs in Kansas City. (We were billed from Louver Shop of Wichita, associated with Megan Turpin.) Specific concerns include product quality, installation, and customer service: * There is a pronounced sag in the center where two doors meet, (see the image with the beam across the op, gap below). * Divider bar within a door slants down vs. straight. * When closing the doors, the top and bottom do not contact the magnets at the same time. The degree of misalignment varies from 1 inch to 1.5 inches. * Doors within a shutter set not secured at the same height. * Single doors installed crooked, sticks in one corner. See the light coming through the gaps much wider on one side vs. another. These issues were pointed out to Josh at install and he responded that the shutters looked great and any adjustments were unnecessary. When our concerns were put into writing, his response began with 'LOL'. The Louver Shop main office was difficult to reach and once we did connect with them, quickly re-directed us back to Josh. Don't believe the commitment to satisfaction touted on the Louver Shop website. Their business model is to license people to handle the entire client facing product cycle (consult, measurements, orders, install, customer service) and distance themselves from the issues.

Janie Chisholm Designs - blinds - Updated July 2026

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