Eduardo is the best! He was able to help change my tire due to him being prepared with his own tools! Honestly best service I've encountered! A++ read more

Jan's Towing is the very best. Towing, Battery service, locksmith or any emergency needs. I have even used them for cars over cliff sides that required huge rotater trucks. Today it was a battery replacement after 4 years. Thanks to Manny Merino and his pro skills for getting me a replacement battery. I only hope it lasts more than 4 years! read more

Jan's Towing - May 2020 sticker - Towing Near Me - Glendora, California

Your drivers are the most incompetent tow truck drivers I ever seen has a whole flat bed and doesn't know how to tow a car with a transmission problem haha You people only good when you impounding cars for the police not to help AAA customers, hoping in with his dirty self in my car like he owns it. No type of good service, I hate drunks in the morning all hungover. read more

Jan's Towing dispatch team was extremely unprofessional. I've never felt more disrespected than I did while trying to work with this tow service. If you want a reliable and trustworthy company, I highly recommend using Prado's Towing instead. Rather than simply doing the job, they chose to hassle us about minor vehicle modifications and made the entire process stressful and unpleasant. Even highway safety personnel mentioned that this company has a poor reputation and receives constant complaints. Save yourself the frustration and choose a company that knows how to do business. read more

Don't ever call them worst experience ever they refused to take my vehicle to my apartment building because they don't do that anymore.Tow truck driver said new policy drop off on street only to which would be ticketed by the city. I explained to them the building has Amazon & semi's delivering there, driver says new policy they do not longer go into parking structures so had him reroute delivered to a friends home again. Driver said he cannot go up the driveway he had to leave it in the street. Owner gave permission for driver for use of their property drop off again tow truck driver refused! We had to push that heavy vehicle up the driveway. JANS TOWING only does street delivery . So why pay for a service that doesn't do what it's meant for. NEVER AGAIN! Triple A had NOT received new policy from Jan's towing . read more

This towing company is literal trash. My brother was t-boned and AAA contacted them to tow my brother's car and they picked up the wrong car. They were super rude and unhelpful in this stressful situation. Genuinely hope all of their towing trucks breakdown and they go out of business. Literal trash. read more

Thank you Eduardo! Our car broke down tonight. He was just so kind and thoughtful. Just thought to myself, I hope this dear young man is recognized for just putting people at ease. He let my boy watch him operate the flat bed. He reminded me to get my stuff before putting my keys in the dealers night drop. I just cant thank him enough. Protect him at all costs! read more

Was assisted by Rick Ray to get my vehicle towed from Azusa to Ontario. Rick provided excellent service a true professional and dependable. Would definitely recommend his and his companies services. -Julio read more

my jeep vlew a tire and AAA SENT JANS. they shwed up quickly and my driver Mike was very professional and took good care of my car. Best driver I've had. read more

Teams awesome, Marty reached out and explained they could get by within half and hour with someone close by. Henry showed up, helped me around the ins and outs of Costco battery warranties , luckily got the jump and on my way. read more

So my hubby goes on Sunday to get our belongings out of our car at Jan's towing in Glendora on Valencia. After the Saturday experience we thought it couldn't get any worse than them only being open for two hours on Saturday and Sunday. But no it got worse. My hubby determined to get our stuff out came at 7 am and the guy would t let him in without proper paperwork such as registration even though it was in the car and he just had to retrieve it. The guy told him he couldn't get it out of the car. So my hubby had to go home and get a copy of it to prove that the car is ours.. then the guy sat and watched my hubby as he got our stuff. He was rude and wouldn't let my hubby drive into the lot to put the stuff in but offered him a cart to put the belongings on so he could rub it to the car. This place sucks do not have your car towed here. They make you feel like you are doing something wrong or it's an inconvenience to be there for them.. we have traumatized by the accident already we didn't need further trauma getting what rightfully belonged to us. Do better Jans. read more

My car had to be towed and I used the AAA app. Jorge Arias from Jan's was dispatched and got there quickly and was extremely pleasant through the whole interaction. He was a total pro and made the entire process look easy. Jorge was very friendly in the cab when I rode with him and Jan's is lucky to have such a dependable guy. I hope I don't need to be towed again but if I do then I would request Jorge! Definitely recommend Jan's for any towing needs. read more

Jan's Towing - Jan's Towing. - Towing Near Me - Glendora, California

So I had one of the worst experiences with one of the drivers who was a Caucasian male in a van was blocking a handicap parking and also an employee parking I tried to tell him that I need to park there I waited over 5 minutes he was rolling his eyes in the vehicle as I was standing there asking him if he can move he finally moves after 7 minutes. I then called and spoke with the dispatch. She was even worse, she stuck up for him, she said how was he supposed to know he had the right to parK in two parking spaces, to block a handicap space and also an employee PARKING. She was yelling and screaming at me said she was going to give me a bad review because I told THEM I was going to give them a bad review. She was doing retaliation and I can't believe a company like this is even allowed to have people like this work for them. I'm sure the call was recorded and that clearly shows that that's retaliation as well this company is ridiculous. I've never met let alone have to speak with a dispatcher that was the worst person I've ever talked to in a company. She was the most unprofessional literally was threatening me and trying to say she was going to get me in trouble with my job since I was doing the right thing and reporting this to them. This was the glendora locating in california. read more

special thanks to jans towing for helping us out yesterday. i had got a flat on my 23 ford transit van and the floor jacks had buckled. it came to be a dangerous situation. jans towing was dispatched and there arrival time was between 2- 4pm. we explained the severity of the situation and within minutes they arrived and secured the situation. they even helped us with tired. ,air and checked other tires to make sure it was safe. for us to drive off. i dont remember the gentlemans name that helped us but he was very helpful , thanks to jans towing and the guy that helped.us we ate up and runnng and ready to work today. great job. special thanks from us here at environmental cleaning organization llc. read more

this place is a JOKE! DISCRIMINATORY! SHADY! UNPROFESSIONAL! EXTORT AND THREATEN CUSTOMERS! the guy who was working the front desk at 4PM on March 29th, 2023 was horrible. he was rude and deceiving. he was very unhelpful, unprofessional, and just the worst being to be there truthfully. their azusa location is somehow worse. overall, avoid this "business" at all costs. there are plenty of better, professional towing companies that run legitimate business. read more

Best service in the area, great timing, perfect customer service, Frank did a great job !! read more

Jan's Towing - Best towing service, thanks to Frank for taking care of my care and towing it the safest way - Towing Near Me - Glendora, California

After a frustrating experience with AAA SOCAL, it ended great! Btw, if you are Northern California AAA MEMBER, tell them. The SoCal database does not have access to Premier Membership and has to go through NorCal AAA. Raul showed up and was professional and informative on what our car issue was. Thermostat(and leaking radiator). He provided pleasant conversation and made a bad experience tolerable. Loaded and unloaded our car without issue. Would recommend Raul at Jans. read more

Jan's Towing - Towing Near Me - Glendora, California

I left a review for the other Jan's location because I'm not sure which one is the correct location that serviced helped with my car. RICK RAY is the driver that came to help. Absolutely, a trained pro, who knows how to treat your car. Our destination wasn't too far from home but he was friendly, helpful, and definitely took the time to make sure my car wouldn't be damaged in any way! Thank you RICK RAY! I'm totally satisfied with your service. read more

I am so very happy and extremely grateful to my Tow driver, Jorge A. It was 12:37 am and I was stranded at the Grocery Store in the parking lot. I was there for about 2 hours before I decided to get a tow. I called and immediately he showed up. Like a night In Shining armor. Seriously, he was one of kindest, gentle man that I have met in a long time. He knew just what to do to get my Mercedes in Neutral, so he could load it on the flat bed. He even gave me and my dog a ride home. I'm so grateful for what he did and how kind and compassionate he was. Thank you Jorge, you are one of A kind. Thank you, thank you. read more

my car got a flat because someone popped it but Frank, my super hero, came in clutch and change my tire and was super friendly and bilingual talking to my dad. wonderful job and nice guy read more

I returned home after a long thanksgiving weekend to find my car battery completely dead. Got on the AAA app and requested service, and they quickly dispatched Jan's Towing to my location. Rick Ray was the driver assigned to the call. Rick was very professional as he assessed the situation. Within a few minutes he determined that my battery was not dead but it was an emergency shutoff switch connected to my alarm. Long story short, he fixed the issue in short order with professionalism and expertise. I would highly recommend Jan's Towing and Rick as they went above and beyond to resolve this issue. read more

Barry the driver was excellent. Quick and hassle free tow all 80+ miles. Had to rescue me in heavy traffic on the shoulder of the 210 eastbound. Really nice guy and was extra gentle with my AMG Mercedes. Thanks again for the help!!! read more

Jan's Towing - Towing Near Me - Glendora, California

Amazing Service! Came to help my wife when she was waiting for more than an hour. I called Jan's towing and they showed up within 20 minutes. Thank you Jan's! My wife said Yasmin was super quick, professional and efficient!!! The best in the San Gabriel Valley! read more

Jan's Towing - Towing Near Me - Glendora, California

Cameron was great! Super professional and fast. Came to my house checked and replaced my battery in under 30 min. Thank you!

Appreciate the service, how clean the truck was, and how helpful and attentive Frank was. Highly recommend read more

Thank you Jan's towing Glendora! The service you provided was amazing. I called and right away took care of me. I towed my car to the dealer with no issues and to top it off I didn't wait long. I would definitely recommend Jan's towing Glendora read more

Zero Rating. A Janns tow truck showed up to the right address but had the wrong name. 2nd tow attempt of the day. The driver called dispatch to clarify name and address with Daniel the dispatcher. Daniel said "Get the F#%* out there. Mentioned Prado's towing from Baldwin Park to him was out there. I called dispatch and got through to Daniel " remembering his voice" from before. I introduced myself. He claimed AAA screwed up. Previously Prado towing show up and the driver JR said no problem I know how to release the brakes. I was willing to show jR but he insisted he knew how to release the brakes. The brakes were release when I left. JR called after I left a said he couldn't release the brake. I tried to explained to Jr how too release the brakes but JR said management to him to leave. I called two numbers with Pardo towing no answer. So I sent a scathing email asking why did you send inexperience person JR out and no flat bed. And why did Upper management abandoned my truck. Still email response. I returned and the brakes were on. I went to released the brake and it almost rolled over me. Lucky I placed a block/ wheel chuck to prevent an accident before releasing the brakes. I would never use Jan's towing or Prado's towing or recommend them to anyone. I think they work together. I'm going contact AAA and report how bad the service was with Jan's and Prado's towing. I call Navarro's excellent service. read more

I needed my car transported to my mechanic's shop for service. The tow guy that came to pick up my vehicle was Jim. Omggggggg. He was great!!! Super nice and respectful. I was beyond super impressed with the service!!! Thank you Jan's Towing!!! Jim is outstanding under my time of stress. Very laid back down to earth he brought my manic mode down to zero!!!! Thank you Jim. You're a great worker. I appreciated you so much. read more

My car was stolen, and was towed to Jan's towing. I called them to ask a few questions, I'm not comfortable with those staff attitudes, so terrible, and rude. I do not doubt that they discriminate and might be racist. I haven't had such a bad experience in the US. read more

Merino from Jans battery service came to help us today and hes an Angel. He went above and beyond with compassion and care. Give him a promotion and a raise! read more

Jan's Towing - Best Service - Towing Near Me - Glendora, California

Can't express my gratitude enough. It was a stressful Sunday afternoon, and Marty (I believe that's his name - the dispatcher) went above and beyond to shift things around so we are not stranded as long as we would have. It was a busy day for them as they were dealing with multiple accidents but he proactively kept me in the loop and tried to find different solutions to get a driver to us ASAP. The tow truck driver came (we forgot his name but he's an older gentleman) and handled the whole process efficiently and we cannot be more grateful! read more

OK, I am yet another satisfied customer, and a big fan of Eddie! What a great representative you all have for your towing business! He was truly awesome from the initial contact call until the end of our journey. His positive energy and genuine excitement made me feel at ease. As you probably know, crashing your car is devastating. But Eddie cheered me up and through his demeaner I gathered myself and started to think positively about my current situation. It's people like Eddie who make our world a much better place. He is my hero. Thank you Jan's Towing for helping me out in a tense situation. And as for Eddie, well, I know who I'm writing in for my Presidential vote this year!!!! read more

Today, 11/25/24, thought I had a dead battery - of course AAA sent Jan's Towing to the rescue, car in my garage. Donovan was tech who arrived in a speedy manner, less then 45 minutes! While we weren't sure if it was the battery (battery tested fine) Donovan came up with a few other possibilities wrong with "start" button on dash, lights I'd never even noticed on my Cadillac XTS and he was able to clear start!!! We also discussed a couple of other possibilities. Donovan was so kind and patient listening to my concerns which I will of course address with my car dealer. For years I have been so thankful to see a Jan's vehicle pull up to help me. Years living in Pasadena, Arcadia and now Glendora, I have ALWAYS been sent Jan's Service to assist and advise and again, after years of service just love this company!!! For us single females it is such a rewarding experience and we really depend on Jan's; they have never once let me down and this time my car is starting right up .......fingers crossed!! read more

My car needed a tow, although my roadside service referred another tow company to assist me, what should have been a 1/2 hour long wait (at most), wound up taking more than an hour for the tech to arrive! This would not have been the case with Jan's, I have ALWAYS had the most reliable and friendly service from them. Their service techs and customer service have always been top notch! If ever in a bind in San Gabriel valley area, always request Jan's! read more

So my fuel guage stopped working about a week ago. I ran a little bit low on fuel and has a little bit of a incline so I ran out a fuel diesel truck and they call AAA well they sent out Jim's towing and the technician was probably 2122 years old and when I spoke with Aaa and reassured them that they knew that it was a truck with diesel. I told them so they can get out a gas can on gasoline in it that he called his dispatch on after I told him I need to diesel fuel and dispatch said tell him we don't dude like we don't deal with diesel fuel at all be a total ass, so then the kid looked music man he's like they don't even reimburse me for this gasoline I just got for you I want to pay for it out of my own pocket so that I had to go to the radio said just put the gasoline away and leave it so he left. Let me just sitting on the side of the road read more

Frank was awesome! He came to my aid right away, very friendly, easy conversation and towed me to my requested destination. Choose Jan's Towing every time you have a need! read more

I was having trouble starting my VW so I called AAA and was connected to Stephanie, the dispatcher, at Jan's Towing. Stephanie was so sweet and helpful. I requested a particular service person, Cameron, who had helped me earlier in the week and she made sure I got him to come out. It's so nice to have pleasant and knowledgeable people to talk with when you have car problems. Thank you Stephanie!!!!!! RE: CAMERON MENDEZ #76 Stephanie dispatched Cameron Mendez #76 to come help with my VW. Cameron actually came twice to help me with my VW. Today was the second time. He arrived earlier than expected (a big plus). What a professional and courteous young man. Jan's Towing is very fortunate to have an employee like Cameron. Definitely performed at 5 star standards. Thank you for all your help!!! read more

Great service as usual! What you're expecting from an honest towing company is it! This was the tow that saved my night, awesome dispatcher and baddassss driver Richard! Appreciate you guys! read more

Jan's Towing - 8/09/2020 Thanks again Richard if you're reading this' appreciate you bro! - Towing Near Me - Glendora, California

Yesterday was a rough night for me. As I left to run an errand I noticed that my tires were flat. I called AAA and they got Jans towing out. I had a very respectful young man by the name of DylanL. Who came to my rescue. He was right on it and listened to my concerns, made me super comfortable with him. He displayed compassion and sincerity. Which made me feel even more comfortable with his presence being that I was a woman alone and in a very dark area. I was far from home but regardless of that he made sure he took his time out in the rain. THANKS JANS TOWING FOR BEING THERE FOR ME DURING MY TIME OF NEED!! I HAVE YOUR CARD AND I WILL REFER ANYONE I KNOW IN THE COVINA, GLENDORA AREAS OF YOUR EXCELLENT SERVICE. read more

Guy who runs the place is shady and has no customer service, trying to get service through triple a is a nightmare. The owner laughed at me when I tried to verify information that Triple A gave me, and then mocked me when I said I needed a tow truck? Rude and only focused on charging more money, I would not use this business if I had the option, unfortunately triple aaa forces you to use Jan's in this area. read more