NOPE! I'm appalled at the customer service & I talked with the OWNER's WIFE, LAURIE!! I have used this company for 20 years!! (YES 20!) I have 3 locations with their signs. 1 of my signs went out so I was replacing that sign. The price has gone up for these signs and being a returning customer in the tanning industry that has been hit SUPER hard by Covid, I asked if they could do a 10% discount or "something" to get this sign under $300 so I could afford it (remember i am replacing the NEW sign with an older one of there's that no longer works) Is anyone ready for the answer... she said "We have to put food on the table for our families too and we are also hit by this." I said YES MA'AM we all ARE, but isn't it GREAT that I called you instead of just buying a GENERIC OPEN sign so we could help keep each other in business!!?? She could have cared less. she said she'd rather not have the business than discount the sign at all. I cant imagine after 20 years this is how you treat a customer. There are too many other places to buy a sign, they lost me over 10% but honestly it was the principal at that point. read more

Jantec Neon Products - Advertising Near Me - Mount Airy, North Carolina

So I bought a sign from these guys, wasn't inexpensive, transformer went out in a couple years, not under warranty of course, I was informed that they got a bad batch of transformers a couple years ago, guess I was one of the schmucks that got 1... read more

So, I wanted a custom bar light for my fighter pilot bar. I ordered one last year from a company in TX that had a competitive price and SEEMED (emphasis added) to have good customer service. That service evaporated right after they got my credit card. Long story short, I had to file a complaint with my credit card company and the BBB to get my money back six months later. In the process, I learned they had a horrible track record, as do many companies who outsource their work to China. I decided I'd better find a company with good BBB reviews and (preferably) US manufacturing. I found Jantec through a web search and began working with Brittany in their sales department. To say Brittany has the patience of a saint would be an understatement. Jantec's design department produced a nice representation of what I was looking for, but, being a perfectionist, I had more than a couple ideas for tweaking the design. Each time, Brittany came back with an updated design and worked with me to produce what I was looking for. Brittany also explained something about their design process that I wasn't aware of--Jantec shows exactly where and how the neon-filled glass will bend and end, unlike Chinese produced designs that are seamless, but don't translate exactly. I felt this was a more honest way of approaching a customer--showing them exactly what they will get. I went ahead and ordered the sign on September 24th. I received the sign yesterday, October 4th, 10 days ahead of schedule. One of the other things I noted as I was trying to figure out where to purchase my sign was how many vendors had customers with broken signs upon delivery. This was usually the result of poor packaging at origin, necessitating back and forth between customer and manufacturer to fix a sign. The Jantec sign came double boxed, with extensive instructions for unpackaging and testing the sign before hanging. I also noted a quality control sheet that was included in the box, to ensure the customer knew all the steps the sign went through during manufacturing, packaging, and shipment. The sign tested well and looks great. I'm looking forward to mounting it behind my bar. Jantec wasn't the cheapest, they were about $150 more delivered than the first merchant I engaged, but they produced a high quality sign and, most importantly, delivered it without any headaches. read more

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I've ordered 3 neon signs from Jantec. They all look great. They all arrived in the time frame I was promised. The 2nd one I ordered was cracked when I received it. I contacted Scott, my salesman and he had another one shipped out to me asap. I called Jantec 3 years after I ordered my first 2 signs and Scott assisted me again and once again I received a great looking neon sign. Thanks Scott and Jantec. read more

Jantec has horrible products that are not worth buying. First of all the customer service is very poor. It took three phone calls in one week to get a response to my complaint. The signs are not made well and when they break there is little or no real customer service, I was told to just fix it myself by purchasing a transformer from them. My time is worth far more than their weak quality $300 sign. I really don't believe how a company can function in today's world by producing such low quality products. Don't waste your money! read more

Very low quality considering I spent almost $300 for a custom sign. It arrived over two weeks late and was told it was delayed because it was "specialized work and they can't just hire anyone to do it". The heart design I ordered was clearly stock manufactured and the only custom part about it is a piece of black plastic with transparent letters that are lit up by more generic tubing that does not require a specialist. I don't recommend shopping from here for custom signs and if you do then definitely don't get ripped off by the $25 proof they offer to send you before they start making it 7 weeks after you approve it when it was supposed to arrive in 6 weeks. I got sent a piece of Word Art for the proof that I could have done myself in five minutes and assumed it was going to be a better looking final product. I was wrong. read more

Jantec gave our company nothing but issues. Communication from our sales rep was abysmal, they shipped it to the wrong location, AND our sign was broken when we received it. They said because it was a custom sign and we didn't let them know as soon as we got it, they couldn't do anything. We spent hundreds of dollars for a sign that we couldn't even use from a company that couldn't be bothered. Will NEVER use this company again. read more

I called about my sign and was promptly greeted by an associate. She was very helpful and very accommodating in my request. The best thing is I didn't have to wait long at all. I order the sign for our store on line and they were able to give a status. I also had spoken to the Support Department about the product and not only were they knowledgable about the sign, they were very informative and knew the product well. They were personable and took the time to answer all the question I had. If you need to order signs this is the place to purchase them from. Thank you. read more

Absolutely love our new sign!! Customer service is amazing! Will definitely order again!!

Two years ago I purchased two neons from jantec. They have run 24x7 since the day I got them. They are great quality. Recently I purchased two more for my second location. A month after hanging them a burglar tried to get in through that window. I called jantec assuming my smashed neon was a lost cause. I was relieved to find they could infact send me a replacement piece of glass. These are my neon guys...from now until forever! read more

We ordered a custom neon sign from Jantec's website. We ordered the CT-30-08 sign. It is supposed to be customized text on top and the word GAMEROOM below. (http://www.jantecneon.com/CT-30-08.html). See the "M"s in the word GAMEROOM? Nice "M"s, right? Very complete and M-like? The sign shows up and we open up the box to find that the M's in GAMEROOM are absolutely horrible. I've seen plenty of neon signs, I KNOW that neon tubing can be bent into the letter M. Even if you have to use two tubes - you'll have one small break in the letter but it still looks like an "M". These look like someone tried to make an H and the middle bar broke into two. They look NOTHING like shown on the website and customer service admitted that the website uses a neon FONT and simulated images, NOT actual what-it-will-look-like images. We were also told that "If we had questions we should've asked". We didn't realize that we needed to ASK if the letter "M" was going to look like an "M". Do we also need to ask if the black matte backing is going to be black? Do we need to ask what color the green neon is? Snarky custom service. False advertising. Avoid. read more