Upon arrival, we were greeted warmly by the staff. Looking around in the clean waiting area, you…read morecan see scriptures and very helpful information - which is giving a safe space vibe. Light music playing in the background. Getting to the back quickly (preset appointment). We were, again, greeted warmly by a nurse. He showed us to the room and performed vitals. He gathered info and took great care -explaining each step and expectations. The NP came in and addressed the issue with care and gave us valuable information and guidance. We left with a great understanding and feedback. The care was exceeding our expectations and we will recommend this facility to anyone who needs Urgent Care.

I was very hesitant to go to an urgent care. I feel like so many times the doctors are just there…read morefor the paycheck and to not really listen. Well, this facility doctors, nurses, tech, and staff went above and beyond. It is absolutely awesome that you can make an appointment and check in and wait outside. It even tells you how many people have appointments before you and how many walk ins there are before you. The staff asks what kinds of testing you are ok with prior to doing any and that is great. I definitely will not hesitate to come back.

Dr. Crumpler spent so much time with me during my appointment which is not something I have…read moreexperienced with other doctors. He also explains so much. And, I can not even express how much I appreciate nurse Kelley's help. She has patiently walked me through getting better when spilling ketones. Without her help, I would have not been able to recover as quickly as I did. Kelley is dedicated to patient care even after office hours. I truly have not met anyone like her who gives so much of their time to help. I also really appreciate Emily and Paul who work in the office. They are fast in submitting paperwork for medical supplies and even faster in responding to our emails.

Dr. Crumpler himself was wonderful! He was very thorough and took time to answer every one of my…read morequestions. He explained in detail every step of the process of getting my blood work done and filing with my insurance. He is the only reason they are getting two stars instead of one. His staff is completely undependable and unprofessional. Dr. Crumpler told me I needed to set up a PIN number to be able to log in to the patient dashboard he communicates with his patients through. I forgot to get the PIN number upon checking out and the receptionist said nothing about it. I tried calling the next day during normal business hours to no avail. I called five different times throughout the day with no answer. It being Friday, I waited through the weekend and began calling again on Monday, still with no answer. I sent several emails to the front desk email telling them I was having trouble getting through on the phone and never got a response. I decided that I would just have to go over there Tuesday morning when I finally got an answer on the phone. I told her about the trouble I was having getting through on the phones and she told me to just email if I ever had trouble with the phones again because she "always has her email pulled up." While I was on the phone with her I was able to get the PIN I needed to log into the patient dash board. She assured me it would take 2-3 business days to be able to see my blood work results on the patient dashboard just as Dr. Crumpler had told me. I patiently waited another three business days with still no results. I called up there (taking countless tries to get an answer) to let them know I still had no results posted. The lady who answered seemed surprised they had not been posted and said she would make sure they would be posted that day and someone would be calling me that afternoon or the next day to discuss my results with me. I did indeed see my results that day but did not receive any phone calls. I waited several business days and still no call. I enlisted the help of the friend who referred me to Dr. Crumpler, and who is also a patient, to try and get some answers for my results (I am not a doctor and have no idea what all of the numbers mean) She tried contacting Dr. Crumpler's wife, Kelly, who also works at the office personally in order to try and get a phone call to discuss my results. With a lot of back and forth, Kelly finally said she would have someone call me. I finally received a phone call from Emily, a lady in Dr. Crumpler's office who can speak to a patient about their results, two weeks and two days after my initial visit with Dr. Crumpler. She apologized for taking so long to respond and informed me that she was still in the hospital. Several minutes into the conversation, her dog started barking and she quickly tried to shush the dog. She was not in the hospital. Overall I would never recommend this practice to anyone who I know. If Dr. Crumpler had different staff members I think it would be a completely different story. There is no excuse to take that long to get back to a patient on their blood work results and give them the run around and lie to them when they are trying to get answers. Maybe you will have better luck that I did.

My daughter had a heartbreaking ordeal with this birthing center. It sounded like a great idea to…read morebirth naturally, but it turned into a nightmare for our young couple. Come to find out their ultimate goal is to defraud and this is how they do it. They push for prepayment in full for a (discount) and then they will send the unsuspecting mothers to the hospital for a low fetal heartbeat which was normal for the baby according to the hospital. But they know now that they have raised an alarm, (false as it was) that the expecting mother will just birth in the hospital. I don't fault the birthing center for erring on the side of caution, but what came next put everything in a clear perspective. A call was made to the mother, now in the hospital, asking to join her. For the additional amount of 1500$ they would come and hold her hand, as they are not licensed and have no malpractice insurance, therefore the hospital staff cannot legally let them practice onsite. Our Daughter declined the additional services and went ahead with the birth at the hospital she was sent to by the midwife. A few days later our daughter and the baby went to an aftercare appointment facilitated by the birthing center where she brought up the fact that on the birthing centers advice, she now had a full hospital bill for the birth. She inquired about a partial refund due to services not rendered, Birthing the baby, a very reasonable request. The cold response was that the birthing center would look into it. Two weeks passed and then the birthing center informed them no refund would be issued at all. SO BEWARE: No matter the response that I know they will write.. the bottom line is this. They ask for prepayment knowing that if they choose they can just send the client in for some made up reason and now they no longer have to fulfill their part of the contract, all while keeping the entire payment amount. Completely ignoring the fact that services that were prepaid, were not rendered!

BEWARE!! THEY WILL TAKE YOUR MONEY AND NOT RENDER SERVICES!!…read moreWe were a young couple pregnant with our second baby and really eager and excited to start a new journey! We had a bad experience at a hospital and wanted to try a birth center.... Well I can tell you that you can skip this place! We paid everything, and did everything they asked of us to and in the end they did not do the right thing! They stole! And by they I mean Toni Kimpel! She was concerned about a deceleration in my baby girls heart rate and so she send me to the ER. ( which is fine , Tony thinks that's what I have an issue with and I don't) We then were induced. ( which was fine .) BUT!!! What wasn't fine was trying to come into my delivery room and try to ( coach me , since they couldn't actually legally help me in the hospital and make me pay an extra chunk of money! OVER $1,000) I declined and had my baby girl without their help. Afterwards at the postnatal check at home Toni brought her equipment (which there were a few items that wouldn't work and Toni shrugged! Didnt even get my temperature! Who cares? Toni doesn't! ) we asked to have at least a little bit of a refund since we paid the whole amount to get a discount for the birth at jubilee. And she proceeded to sit back on OUR couch and cross her arms awhile she told us it's up to her to decide if we get our money back.. so we waited for our next appointment 2 weeks later and we asked for the money again, she says she thought about it long and hard (she didn't ) and she said that she declined to give us a refund and kicked us out without even setting up my 6 week check up (which has still not happened so another service not rendered) .... A refund that would help a young couple out with these new unexpected bills from the hospital! We were planning on birth center and paid a lot of money for it and she STOLE MONEY FROM US! We went to a contract lawyer and he said " THIS IS SERVICES NOT RENDERED !" SO if you're keeping track that's 2 SERVICES NOT RENDERED!!! We are a tired young couple who don't have the time/money to go after her to get some justice but we can warn others to STAY AWAY!! THEY DONT HAVE MALPRACTICE INSURANCE!!! STAY AWAY IF YOU WANT YOU AND YOUR BABY SAFE! I'm telling everyone to be CAREFUL and AWARE! Toni Kimpel is sneaky and shouldn't be in this business!