For the past month and a half my mother has been staying at Plumtree rehabilitation hospital to…read morerecoup from hip surgery. This facility excels in every respect. To start with on the very first day that we arrived she was assigned a bed that was not next to a window. That day I asked for a bed next to a window and within half an hour, the room was found, and my mother was transferred. Kudos to the social services and director's office for their diligence and dedication to ensure the patient's happiness. The true angels of this hospital are the nursing assistants who help the patient in every aspect of daily living. They are there in the morning with a smile on their face to clean the patients up if at night they have had an accident in bed. They do the job with kindness and compassion respecting the patient's dignity, and realizing that they might be feeling embarrassed at the situation. These angels bring the breakfast, and are there to shower the patients with kindness and care. They perform innumerable daily requests from the patients with care and a smile. Kudos to all of them. I wish I could remember everyone's name that has served my mother with such care and kindness. I dare not name anyone as I don't want to leave any of them out . THEY ARE ALL WONDERFUL. Thank you to all the PT and OT professionals who work so diligently to help their patients to improve and to eventually get home. Noah, Ashley, Vincent, Joy and many many others. Thank you to all the nurses for their kindness, smiles, compassion and care with the medications and uplifting the resident' spirit. Ashlyn, Jessica and Miguel and the night nurses whom I have not learned the names of. A great big kudos to the nutritional staff. The food is nutritious and delicious. They are willing to accommodate any requests, whether a whim or a necessity within the dietary standards of the particular patient. I am sure that I have left out many many members of the staff, but however, this place would not be what it is without each and every member contributing.

Administrators do not respond to the needs of the patients. I had to threaten legal action to get…read moresomeone to talk to me. In contrast however the CNA staff is fantastic. The quality of care from the CNAs is great.

I do not typically write reviews for anything, but in this case, I felt compelled to share my…read morethoughts on this wonderful place. I am truly thankful for WRRC and all the crew at the house. Not only did their methods help cure me of the obsession, but they gave me insight into my life and tools to use that has allowed me to thrive without the need of Alcohol. My wife and kids are also very grateful to everyone at WRRC who started me on this new journey. For anyone struggling with addiction, I'd highly recommend checking in. I loved that their methods are holistic, and not necessarily pushing any one solution to recovery, but teaching numerous principles. I believe most, if not all the counselors and people in the house have been down the road, so have real life experiences of recovery and really seem to want to share the gift. If you are truly ready to stop the madness caused by addiction and willing to listen, learn and be open for change in your life, this place is waiting to help get you on the path to recovery. The house is situated in a beautiful area with wonderful views and wildlife. The pool, gym, game room, food options, weekly excursions and phone options, which help with family involvement are certainly a nice bonus as well. I'm currently over 15 months sober and continue to use the skills I learned in "The House". I'll be forever grateful for the caring people of this facility, and look forward to the weekly alumni meetings and occasional BBQ's back at the house. They saved my life. Enjoy every moment....

Folks - the day comes when you have to face the hard truth that you (or your loved ones) can't…read moreoutsmart the human condition. You (they) are talented, kind, smart, respected, and capable, but you (they) can't make it without help. There is no shame, no stigma, and no better place to reclaim your (their) life than WRRC. The location is convenient (close enough but worlds away), the accommodations and offerings exceptional, surrounded by beautiful trees, in the nearby mountains with a pool and hot tub. Exercise, yoga, optional massages and trips off site made this an incredible experience, but the people of WRRC make your freedom possible. I made plans months out (though their turnaround based on need is remarkable), and the staff were exceptionally accommodating, fielding questions via phone, text and email. I wanted to visit, and had a great time meeting both the staff, as well as clients. I had a chance to chat with a client with no supervision - they let me know that they had extended their stay by 2 months! I thought this amazing, but having spent a month, I truly understand. Lindsay was the first person I spoke with. She has many hats, all worn well, with expertise running impactful groups (super supportive) and WRRC. I never felt pressured before I decided on WRRC, and she was always available for questions. A caring, sincere, resourceful and super cool human (I will repeat this and give an overall appraisal at the end of the review)! Nikki was my case manager, and was great - vibrant, kind and informative. She juggled needs effectively, making appointments and taking care of my support network. A super cool, effervescent human! Jay facilitated groups in a refreshingly direct and calm way, holding us accountable while delivering the tailored curriculum. Exceptionally caring, a paladin of recovery, a super cool human! Lesley met my health-conscious food needs deliciously...her Green Tahini needs to be on salads globally. I had to pinch myself to remember why I was at the Retreat with meals this delicious! With great warmth and kind conversations, a super cool human! Kritika led great and insightful groups, shared great resources, connections, conversations as well as made some tasty food too! Kind, big hearted and committed to your recovery, a super cool human! Dave leads groups as well as outings. Nothing can convey the profound capacity of Dave, the Lao Tzu of WRRC, whose wisdom, caring and experience manifests in surprising, joyful and hysterical ways. A super cool, super real human! Suzie is an exceptionally kind, resourceful and generous member of the WRRC, sharing insights, laughs and wisdom throughout the month. Her experiences offered unique perspectives on the transformation of recovery, her suggestions golden, a super cool human! Gerry was fantastically up on everything, caring, efficient and cheerfully supporting us in our recovery. Generous, dedicated, warm and kind, a super cool human being! Robin was a great asset to recovery, with excellent fitness routines, deep knowledge regarding the overlap between kinesiology and recovery. Wise, talented and a great guide to the nearby parks, she brings another critical facet to the recovery. A super cool human! Lisa conducted our yoga sessions, this is an area where I lack expertise, but she provided her own unique, touching and deeply kind insights, a super cool human! Jessica facilitated our art therapy sessions, and they were creative and offered lasting insights to address continued sobriety. Caring, tuned in and creative, a super cool human! Chris is my definition of a therapist, someone qualified by training, but naturally talented through experience and being a whole human being. We worked in several different modes, solo (insightful and impactful), with my kids (healing and owning) and my girlfriend (transformational and future focused), as well as in the family groups, all the while using honesty, care, humor and deep compassion to bring out the best of a wide range of clients, family and ages. Understanding the needs of such a wide range of folks requires wisdom to meet suffering where it is, and Chris applied just that, being a great guide toward a life of recovery and super cool human! The month passed quickly, and I could go on paragraph after paragraph regarding the deep conversations, laughs in comradery, recognition of past suffering, and the blue horizon of a sober future with each of the aforementioned WRRC guides. But in that is the point - they are committed to your recovery, trained in effective tools, human in their recognition, honest in their embrace of the complexities of it all, and compassionately fully engaged in your better future. I know it might be hard to acknowledge, but you or your loved ones deserve this level of care. There is no shame, no stigma, you (or your loved ones) are human. Nothing is more important, and WRRC delivers. I cannot recommend WRRC highly enough. Dan says "Check it out"!

I was admitted twice. Once for total knee replacement recovery. The second time for brain surgery…read morerecovery. 2012 and 2016.

There are positive and negatives to any SNF. The pictures on their website are misleading. It felt…read moreas though the facility was extremely understaffed. In terms of support, the social worker department lacked patience, empathy and care. We did not receive any guidance when it came to navigating insurance, next steps or options for my elderly mother. The entire experience felt stressful and overall disappointing. The PT department however was extremely kind and helpful. We had a really positive experience. In terms of SNF, I think there are better ones out there.

I wanted to thank Cecille for her excellent communication and care in arranging gurney transport…read morefor my mom who needed to go to the hospital on very short notice (on the weekend). Cecille was so kind to respond quickly via text message to unexpected changes in my mom's appointment schedule, even last minute. Special thank you to the professional and caring staff that helped my mom today: Gio, Ericka, Armando (sorry if the spelling is not correct) - thank you all for your kindness and professionalism during a really stressful time. The van itself is very clean and modern and the driving was very careful and comfortable throughout the trip. I was able to sit by my mom's side. I will be recommending your team's outstanding services to our colleagues and friends and will contact your team with any future transport needs. Please don't hesitate to contact Certified Care for all your medical transport needs.

Cecile and Alexander promptly responded to my request when two other providers never did. I needed…read moreto be wheelchair transferred from San Francisco airport to my home in Watsonville. They were waiting for me curb side when I got out of baggage claim. I felt safe and secure for the long ride home. I highly recommend them for transport

Leaving a one star review only because I can't leave a zero…read more We had a horrible experience at Woodlands when bringing my grandpa here for rehab after his 3 month hospital visit. We were deciding between multiple options for rehab, and ultimately picked Woodlands because of the amazing reviews it had. However, there was not a singular positive experience that I could share. My grandpa got released from Good Samaritan Hospital with a strict diet plan and placed into rehab to gain his strength back. The first night the staff talked to us for over an hour asking questions about diet, exercise, medication and etc. We explained how he is strictly on a thick liquid, sugar free and small piece/ground food diet and must be monitored when eating due to his HIGH risk of aspiration. We come to check on him the next morning and see a plate of whole pasta pieces, chunks of honeydew and orange juice placed in front of him, which he was eating alone. Our over an hour conversation was clearly a waste of time as the staff did not listen to us at all. We experienced this situation multiple times. Helen would call multiple times, not even an hour apart, asking what his diet consists of, to not even listen and serve him whatever they had that day. The nurses would take my grandpa out in his wheelchair to stroll around, and one night as we were all visiting, one of the nurses brought him back to his room and we realized how he was disconnected from his oxygen tank. My grandpa went 10 minutes without an outside oxygen source and the nurses only came to help after we had to scurry looking for them, as they clearly did not realize themselves. My grandpa's breathing started to sound crackly and raspy, making us think he aspirated again. As we urgently requested to Helen for a doctor to come and check on him, she kept telling us how the doctor is busy but on his way for about an hour. She then proceeded to tell us how calling 911 might be a better idea. As we rushed him to the ER, we were told he aspirated and had to stay in the hospital again for another 2 weeks on antibiotics in order to heal. Woodlands caused my grandpa to go back to square one, ruining all the progress he made in the hospital. It's hard to see how so many people had good experiences at this rehab center, when for my grandpa it only caused him to get worse. I truly wish we did not bring him here in the first place, as it only weakened and damaged my grandpa further. It's sad to see nurses not care about an elders well being, and not be more prompt in this environment.

I was at woodlands 2023 and 2024 it was a hard transition for me as it was the first skilled…read morenursing home I had been in The staff was accommodating and understanding of my apprehension and somber mood The CNAs were the best! wound care was caring and always done as prescribed. The nursing staff was there when needed and provided medication timely Administration and social work ensured I had what I needed at home when I was released and gave me some resources as well moving forward By far the stand out for me was the therapy department. They pushed me but not too much just motivating enough with new challenges daily. They always got me up and into therapy every week day - usually didn't have therapy on weekends they were also so caring and seemed truly invested in my recovery The food wasn't for me but that's just my personal taste. Woodlands is large with amenities but definitely run like a small nursing facility and very family feeling. Having had to be in other SNFs I am very aware of how important it is to have that feel and staff support. Many don't do the things they claim but woodlands does the therapy to get you moving again and gets you your meds on time and ensures you get move so as to avoid pressure sores and that sounds like a low bar but it is vital and isn't always the case They have layers of support with cnas available when needed, lvns, and nurses so your needs don't get missed. I'm sure they could use more staff but as a patient I never felt like they were too busy for me

My mother has been there twice and the care is excellent the nurses are great and the doctors seem…read moreto answer all our questions.

Rated 5 stars + another 0.5 star to express the outstanding professionalism and heartfelt…read moreappreciation to the director Durva and her PT/OT/scheduler staff who my amputee family member and family have the blessings to receive the assistances thru this difficult journey! Skills can be trained, but not the hearts which impact beyond therapy. Thank you again from the bottom of our hearts to Henry, Scott, Hieu, Jordan, Diane, Yovanna, Kenny .. and the whole Durva Team for ALL you do daily *_* S.S + Family

if you have central coast alliance for health don't waste your time here ! the owner does not CARE…read moreif you or your family member has a need she's denying entry to anyone with that insurance because of her own mistake on not being able to handle her own billing . if you call and ask she will blame it on the insurance company when it sounds more like her own user error ! so because of this she's denying all people who have that insurance so she does not care if your loved ones want to be close by and need assisted living or memory care !! she has a contract with them and is on purpose denying people and shes the owner and her name is Josephine !

Valley Haven was a safe, secure and comfortable environment for my 94-year-old father in the last…read moreyear of his life. The caregiving staff is outstanding! They are very loving and attentive, and my dad received the best of care. The facility is well run and provides activities and entertainment for the residents which my dad seemed to enjoy. The grounds are beautifully landscaped with flowering plants and a lovely area for walking and we enjoyed several outdoor holiday celebrations in the garden with residents and staff. I am glad we chose Valley Haven to care for our father in this small, comfortable ame home-like environment.

Our aunt suffered a broken hip and was given a wonderful and caring experience during her stay…read more The office staff of Amanda and Kortney were so helpful walking us through the paperwork required. Pleasant and caring staff get thumbs up from us. Thank you.

My mother had a traffic accident a week ago. She stayed in Santa Clara Valley Medical Center for…read morefour days. After her condition stabilized, the hospital suggested five rehabilitation centers for our choice. My young sister, an expert in computer science, made a comparison through internet search and determined to select Los Gatos Oaks (also known as Invigorate Post Acute of Los Gatos) after discussion with our family members. She certainly does an excellent job. My mother was transferred to this medical facility in late evening last Monday and the staffs in this facility were well prepared so that the transition was very smooth. My first impression is that every professionals here is knowledgeable, courteous and friendly. The accommodation arrangement has been made to satisfy our special requests. Ever since my mother moved to here, my wife and I have stayed with her for about a week. During this period of time, I find that every staff in this skilled nursing center is helping patients in a variety of ways with pleasant manner. On the second day, the director of social services, Amanda, and the director of nursing, Emma, visited my mother's room together both with pens and note books in their hands, inquiring my mother's needs and our suggestions for improvement. Moreover, my mother has received medical treatments from two physical therapists and two occupational therapists who have helped my mother to improve her health condition significantly. There are also skillful nurses assisting my mother to eat meal, attend rest room, take shower, wash clothes, answer phone call, and so on. In the near future, social workers will also be available to assist my mother to get in touch with IHSS service providers speaking Mandarin after she is discharged from this facility. All these are definitely beyond my expectation. My wife and I will be leaving for Los Angeles tomorrow and we will be back soon. In between, our minds will be in peace as my mother is in the good hands of Los Gatos Oaks. Bo Lee, Ph.D. A former professor specializing in organizational theory and behavior.