This was my first time visiting this location, and I must say that the quality of the teas is…read moregreat. Everything tastes fresh, and they offer a variety of options for everyone.
The only reason I'm giving 2 stars is because of the poor customer service from one of the young ladies working there. She made my daughter and me feel very uncomfortable when we asked if one of the teas could be changed because it was too thick and sweet for my daughter's liking.
Instead of simply trying to take care of the situation, she immediately said "NO" and made a disgusted face. Thankfully, Jeff stepped in, saved the day, and offered to make us a new drink.
As a multiple-business owner myself, Jeff is exactly the type of employee I would want representing my business. He understood customer service and handled the situation professionally. Unfortunately, I can't say the same about the other young lady. Her attitude and facial expressions were completely unnecessary and made the experience uncomfortable enough that even my daughter felt as though she had done something wrong simply for asking.
Great teas, and thank you to Jeff for turning an unpleasant situation around.