Ive been happy with my exams but billing has really became an issue. After being told the exam…read morewould be no more than $25, hours later they called and said I had a $170 bill. Had I known this, I would have went elsewhere. The glasses I got previously were garbage from the get go. They were never comfortable or fit right. Save yourself the problems and go elsewhere.

I love the eye doctors here but not the quality of the glasses. See the eye doctor but buy your…read moreglasses elsewhere. Buyers beware. I will never buy another pair of glasses from them. The left lens had small cracks on them. They did replace once but it happened again another time and I was told they could not do anything because it had been a little over 2 years. I have been wearing glasses more than 50 years and have never seen such poor quality. I have never had a lens crack like this. The quality is very poor for the price paid.

Dr. Looney is great!! So glad I switched! Thank You so much for all your help! I sure needed it..read more

Worst customer service I have seen. The gentleman who answers the phone at the call center is rude…read moreand worthless.

My rating would be zero if I could. Thus is not based on the office or personal in Boone, NC. They…read morewere very friendly and kind. I went in on 09/07/2024 for an eye exam and also bought a pair of glasses. Ms Joann was very helpful and pleasant as was Dr Emily Skully. Joann correctly figured my cost and I paid that day. One month later I received an additional invoice stating I still owed $161.40. After a 4th notice in early December and a threat to collect. I once again contacted Ms Joann in the Boone office. She assured me I only had to pay the original cost on 09/07/2024. She also found that her billing department refiled differently which was in error. Long story short, it took me several calls to billing over a period of another 4 months. Each time I called I got.the same story from each different person. It was turned back to my insurance and they were still waiting on them to respond. Even though my insurance stated the they did received the claim 3 months after it was filed (or so I was told), and replied 2 days later (6 weeks ago). During my several calls to billing, I had asked to speak to a supervisor, the standard response was that the super was busy but would call me back ASAP. 8 times and I never received a call back. After so many calls I was finally able to reach someone with intelligence. They did not resolve my issue so I once again I contacted Joann in Boone. She kept me.on the phone.as she personally rectified the situation and was able to resolve this and issued a refund that day. Finally 8 months later it was done. The billing department I had to deal with all those months were the most rude, incompitent, and noncaring I have ever seen in my over 70+ years of living. Thanks to this experience, I will never use this company again. Amen

I have been a patient for well over 15+ years, and know when I go to Dr. Grau and Grau optometrist,…read moreit will be a very professional visit. I feel very confident in saying this, as I have had to have contacts or glasses, since I was in the 3rd grade. I am now 58 yrs old, and feel like I get the needed attention to thoroughly examine my eyes. Who doesn't want to keep their vision as good as it can be. I want to thank them for their years of quality professionalism.

Overcharged for routine eye exam. Unprofessional staff that need adequate training to be effective…read morein their jobs.

Dr. Cook is fantastic. His staff appear to follow his lead in their care of the patient and in…read morecarrying out their assigned patient tasks. This begins with signing in as you enter the office building through to your discharge with copy of return appointment, any referrals and prescriptions to your pharmacy. Dr. Cook has a great knowledge of the eye and all that entails and in his ability to make his findings well understood by the patient. There is no time constraint when he is with his patient. He is very personable and puts the patient at ease, feeling that he is in the best caring hands available. I am a retired Registered Nurse and am perhaps very alert to how I am cared for. I can tell you, without reservation, I have never had better care or felt more trusting in what I am told in regard to my condition. I cannot recommend him high enough. He is a Blessed man and the area is very fortunate to have him as a physician and an individual.

As a new resident of the area, I needed an eye doctor for an eyelid issue. This place was…read morerecommended and it turned out to be an excellent choice. The staff is friendly and accommodating. The wait was minimal and the service exemplary.

This is one of the best places to go for glasses in Elizabethton. The staff has always been…read morefriendly, professional, and know their stuff. I never feel rushed or pressured into buying new glasses. Great clinic!

Great eye care and great people. They have taken care of everything for me and they make the…read moreprocess easy.

Being new to the area, I had to shop around for a new pair of glasses. I didn't know anyone to ask,…read morebut lucked out and chose Blue Ridge Vision. Now I can't say enough good things about my experience with them! Dr. Sullivan and Dr. Henson were both thorough, competent, and professional. The eye exam I received there cost half the price of any other local places, yet was the MOST comprehensive eye exam I've ever had. I've been wearing glasses for over 40 years, so that's saying something! I had the pleasure of dealing with Brandon for fittings and measurements. He was determined to ensure that I was satisfied with my purchase, that I had the best possible fitting and vision possible. You would be hard pressed to find a better person to deal with. The entire staff at Blue Ridge Vision knows and understands that your optical purchase is an investment, an investment in your safety, your livelihood, and your total well being, and they treat it as such. I have told anyone who will listen how great they are, and if I ever need glasses again, that is where I will go, as long as they are there. Thank you Blue Ridge, I can see, and I LOVE my new glasses!

I have never seen such a poorly managed office in My life…read more Staff meandering about office with snacks, drinks. There is a sliding black door to a room, must have a snack bar buffet , and couch inside. In 1 hour I saw everyone enter room and exit with beverage, phone or snack. Attention Drs. Cut your staff by 50% and save yourselves and clients money. Even with all of the extra staff on hand, appointment took twice as long as any other provider I have been to. Disappointed