Really nice atmosphere, staff is really nice. good deals. Very clean.. definitely recommend it.read more

For the most part, I found going to the PUFF Utica store an easy and enjoyable process, from being…read moregreeted by a pleasant receptionist at the door, to going to the next available salesperson, to being informed about the available products, and the overall purchase experience. Pretty much what I have expected since the first time I went there. But I have to comment about my last visit and purchase, regarding how I paid. When I was ready to pay, I asked the salesperson who helped me if I could pay by tapping my phone on the terminal (I know how that question may sound to some, but I still ask anyways), and was told that yes, I could. When I did, the next screen that popped up asked if it was a debit or credit card, and the salesperson said I should use credit (the card I was using is a debit card, but whatever...). The purchase was being processed while I noticed a slight difference in what I thought was the total price and what I saw that I was paying. I didn't think about too much at that moment, figuring I'd look at the receipt later to see what the difference was. When I did check the receipt, I noticed an unexpected charge included into the bill, called a "LeisurePay Fee (Credit)" of $5.16. While I realise that 5 bucks as a fee is probably trivial to most people, what pisses me off about it is this: If by using a credit method of payment also includes a fee, then I should have been told about that before finalizing the payment, and then I could have maybe paid differently, and not feel like I was hustled into paying credit to incur that fee. The result of this is that I blame myself for not being a bit more aware of what was occurring at the time, and that now I won't go to PUFF Utica again. Thanks for the overall experience.

Nice location with good staff. Despite a large volume of shoppers the process was fast. Bri was…read morevery kind and did a good job!

I have been to Gatsby's at least 9 times and every time the budtenders have been polite and…read morehelpful. Even on 4/20 when the store was full of customers they were very patient and working hard to serve everyone as quickly as they could. It took me maybe 20 minutes to complete my purchase, that included waiting in line outside. Not too long at all, very efficient given the situation!! And thanks for the 4/20 perks that were included, Mike

Love this place ! I swear they are one of my favorite places to get food for my family. The staff…read morewere very friendly and helpful. The best quality was the knowledge of their products that they sell. I have Lupus and I am in pain all the time, I was not getting any sleep and now I'm sleeping better..

Miguel helped us again when we came in. They were out of our regular brand and he was beyond…read morehelpful in suggesting a good replacement. He was not wrong! The prices and products are great here, the service is even better. Thanx Miguel for top-notch recommendations.

Service is always great!! Lonea was my joyologist and she was extreme helpful and understanding of…read moremy requests.

Been ordering bud for around two years depend on joyology to deliver a great product and they…read moreknocked it out of the park im on disability no car need my medicine fair prices great service great product as well

They were randomly closed with a sign saying be back in five minutes...they lost three potential…read morecustomers in that time frame. It was more than five minutes.

Every member of the staff is super friendly and helpful. Nerak makes a point to greet every…read moreCustomer personally and always has great suggestions on ways to save money.

Ok, before I say anything this place has always been great. Good prices and quality stuff…read more Today I went around 630ish and the budtender was very rude. Why so rude???...do you now like your job? Unfortunately, I'm going to another dispensary for awhile. If she is the manager, this place is going downhill

To be fair they claim it was an accident, but they always charge my girlfriend (from iraq) roughly…read more15-20% less then they charge me (white guy). This went on for 3 months maybe until we asked and they assured us it was an accident. But then it kept happening. I won't go anymore.

Honestly if 0 stars was an option I would have chosen it I…read morewas in on Wednesday night an I received the worst customer service I've ever had I wouldn't wish it on anyone

Hanna was super helpful! Love the selection and the vapes always work. Prices are also good.read more

Love the customer service. All employees are friendly and knowledgeable. It's definitely a smokers…read moresmoke shop.