Lori is always friendly and very pleasant to work with. She answers questions and helps in any way…read moreshe can. She advises us without question. She always shows a personal interest in our well being . I have recomended her to friends.

Jessica is phenomenal. She set me up with a car policy that perfectly fit my needs about two years…read moreago. This month, my car was broken into resulting in damage to my window and it's chrome frame. She went above and beyond on her Friday afternoon to make sure that I was well taken care of and make sure that I was fully aware of my options. Her patience was a game changer. I'd give six stars if I could.

Great service and great people. Amanda was very helpful and saved me a lot on car and home…read moreinsurance. Atmosphere was very welcoming. I switched to State Farm and can't believe how much I'm saving each month after being with another insurance company for 20 years.

Shane is a wonderful agent. He is friendly and is always willing to sit down and take the time to…read moreexplain my policies to me. He is proactive at keeping me updated on my accounts. He allows me plenty of time to think over the information he gives me and is not pushy or forceful when I need to make a decision. I appreciate his patience and highly recommend his services.

I have had State Farm for a few years now. My original agent was, Ben Anderson. Ben Anderson and…read morehis staff was great over the couple years I was with him before he left State Farm. My account was given to Shane Crites and his office for representation going forward. Recently my son was in an auto accident and I contacted his office. Made 3 calls within a matter of two days. The last phone call he told me he would "do some research" and contact me later in the afternoon. It has been over a week and I still haven't heard from him. Communication doesn't seem to be high on the priority list for him or his office staff. After this incident with my son is resolved I will be looking for other representation and if that means leaving State Farm, which I love, then so be it. I wouldn't recommend doing business with this representative. It seems to me he has no problem taking money when gaining new customers but when dealing with claims or anything other than gaining new customers he could care less.

Great customer service. Any time i've ever needed anything, service was prompt, polite, and…read moreefficient.

If you want professionalizm and people dedicated to what they do this is your place for insurance…read more I highly recommend them. My agent Roger is top notch!! Always a phone call away and ready to answer questions or concerns. It's a such a pleasure when your satisfied with the service your receiving.

We have been pleased with our service from both Matt and the Cole Humphrey office staff. They have…read moresaved us money on our policies and keep us up to date! Very pleased!

Fantastic customer service! Knowledge friendly staff! Great…read morelocation. Ample parking. Drive through. Lobby Service. ATM.

We use all the Lima Superior location's, but this location specifically has set up my home mortgage…read moretwice, with wonderful service each time! Additionally, several auto purchases at local dealership's were financed w/Superior Credit Union as well. Always treated well, with no complaints, no matter what I went in for. Always received a friendly smile back! Thanks Superior C. Union, and all who work here!!