The Office Manager Lori rocks!! She is very efficient!! She streamlined the process & made…read morejoining State Farm a very smooth process!!

Been with this office for thirty years, including homeowners insurance since 2013. Never filed a…read morehome claim. I had my roof inspected after many of my neighbors had roof replacements recently. A hail storm is on record here on 4/17/24. The roofer and third party inspector found many obvious signs of weather damage. The claim was denied saying that no hail and wind damage was present...normal wear and tear. There was clear damage in pictures and dents all over my aluminum roof vents and downspouts. I have at least 10 neighbors who have already had roofs replaced and others that are insurance approved, so this isn't an unwarranted claim. The folks at my agent's office offered to help at first, then said there was a problem being able to see the 40 pictures I sent, then after re-uploading pictures didn't care to weigh in and advocate for me with claims...said it's out of their hands. The roofer I was working with also said their teams have been instructed to avoid dealing with State Farm, who is notorious for denying all kinds of valid claims. I've been a loyal customer of 30 years and have auto, home, personal property, and life insurance through State Farm. This agent, without any communication with me, transferred all my accounts to another agent, after my dispute of this claim...all because I had something to say when they did me wrong by denying a valid claim. The third party inspector cited 3 areas of wind damage that were dismissed by the adjuster. Look at the pictures and judge for yourself. One from my roof and the other from SF's own documentation. Ed retired, now there's a new agent, so they were hoping to just sweep my complaint under the rug with old Google listing dying. Sorry, Jason. I am now in a position where the only way I can go to another insurance company would be by lying and saying there's no pre-existing damage. My hands are tied, and I can't get help from State Farm. Don't find yourself in this same situation. Go with someone else. This was mishandled through this office. You work closely with Lori in your office who has all the details. This office has chosen not to help me. I will leave it to you to reach out to me to help, but I won't hold my breath.

I returned to my hometown of Kenton, Ohio a few years ago, after spending a few decades getting my…read morecollege degree, getting married and raising two children. With all the chaos of divorce and single motherhood, I was behind two tax years when I got Home to Kenton. Then I was so focused on making a living "back home," I was brain numb. I hadn't done my last year's taxes in California and was so focused on getting my business going in Ohio, and I was getting billed by CA and didn't even understand it. Denial! I was so overwhelmed by dealing with taxes, I did not even file in Ohio. California kept taking money from me, and saying we were "square." Then they would take more! A wonderful friend, Sue, suggested Jim Sprang to me. I was so embarrassed about just dropping out of filing taxes, I kept putting it off until California was going to go after me for More back taxes! They need money to give away out there! Today, I met with Jim. He was warm and welcoming, funny and understanding, even though I'd blown off tax filing for years from being "in shock." Fifty percent of my anxiety over it all went away while we talked things through today and got on track. After years of avoidance and anxiety, I am so relieved. Jim's lighthearted nature and businesslike work were perfect for me. What a delightful and trustworthy person to be working with!

Shane is a wonderful agent. He is friendly and is always willing to sit down and take the time to…read moreexplain my policies to me. He is proactive at keeping me updated on my accounts. He allows me plenty of time to think over the information he gives me and is not pushy or forceful when I need to make a decision. I appreciate his patience and highly recommend his services.

I have had State Farm for a few years now. My original agent was, Ben Anderson. Ben Anderson and…read morehis staff was great over the couple years I was with him before he left State Farm. My account was given to Shane Crites and his office for representation going forward. Recently my son was in an auto accident and I contacted his office. Made 3 calls within a matter of two days. The last phone call he told me he would "do some research" and contact me later in the afternoon. It has been over a week and I still haven't heard from him. Communication doesn't seem to be high on the priority list for him or his office staff. After this incident with my son is resolved I will be looking for other representation and if that means leaving State Farm, which I love, then so be it. I wouldn't recommend doing business with this representative. It seems to me he has no problem taking money when gaining new customers but when dealing with claims or anything other than gaining new customers he could care less.

We live in California and have property in Findlay they insured. Because of our carrier dropped…read moreOhio rental property from coverage we had to change. Thankfully Jensen ran us through the changes and made it super smooth! Thank you all. You sure made it seem less!

The Agent i spoke with this morning at Statefarm she as pleasant as can be. Great since of humor…read moreand by Stwitching too Statefarm I saved $70.00 a month.

This is an awesome Insurance Company!!! They go out of their way to please you. We have been with…read morethem for years! They get back to you immediately! Ken Smith is fantastic. Tom and Celia Martin

Pretty good insurance for the price....I've recommended Keller-Alge to all of my friends.read more

Love this place. Whatever my needs are, they are always accommodating,whether it's getting my own…read moreaccount, calling in proof of insurance,or printing out information. They look for the best coverage for the best price.