Do not go to this office! We had a military transfer to Washington and this office screwed us over…read moreso badly by creating new accounts without our authorization or access. We have been enrolled in autopay for the past 10 years with Statefarm which this office took off too without authorization. Because of the new account created our online account kept saying no payment due. Now we are behind, and we have never missed a single bill. Because of this mess, all our discounts were taken off, and our monthly installment is now doubled. When I called, I was treated disrespectfully, constantly interrupted, and even yelled at. While writing this, James McPhee called me and threatened me to not call his office, even though I have not called them. A man threatening a woman is unacceptable.

absolutely the most unprofessional office I have encountered in 10+ years moving around the country…read moreand changing agents. they have no idea what they are doing, taking off discounts and raising quotes out of nowhere and the office personnel is incredibly rude.

Lateef has been great for my family throughout our home buying process. I need auto and home quotes…read morebut was working all day and unable to talk on the phone. Lateef honored my request to email and text. Got the quotes to me quickly, then got the documentation to my lender quickly. Unlike my current insurance company, Farmers is charging me much less for the same exact insurance and I got a great rate on Homeowner's insurance. In my experience, Lateef answers quickly and gets the job done!

If zero stars were an option, that is what this State Farm office would receive…read more Our experience with Christine Jensen and Lateef Kirsten was extremely disappointing. We had our home and auto insurance bundled through this office, and the lack of communication and customer service was unacceptable. We were not given adequate notice that our auto insurance policy was ending. While a cancellation notice may have been mailed, it looked like a routine billing notice, and we never received a phone call, email, or personal outreach to make sure we understood that our coverage was being terminated. We were left scrambling to find new insurance because of a situation that could have been handled with a simple conversation. What is most frustrating is that this office had no problem contacting us repeatedly during a claim to request mileage information, but they could not make the effort to call or email us about something as important as our auto coverage ending. If they could reach out for mileage verification, they could have reached out about a major policy issue affecting their customers. When we discovered our policy had ended, no one took the time to explain our options, assist us with alternatives, or help us find a solution. We were left to figure everything out on our own during a stressful and time-sensitive situation. An insurance agency should be someone you can count on, especially when they handle both your home and auto policies. Unfortunately, this office failed to provide the communication, support, and customer service we expected. We would not recommend this office to anyone.

Worked with this company for years until I started going through a separation and needed renters…read moreinsurance. They violated my trust and then never took responsibility for it. I would never use this company again, nor would I suggest them. You'd be better off just using your credit unions insurance brokers.

Dick Day & Team is such a blessing! I've never had an agent before and always have had direct…read morepolicies with carriers. Never again! You have an advocate and support team behind you if you're ever in a pickle, even if it's a Big Papa pickle! They are such a stellar and phenomenal team, they have earned my business for life!

This is the best StateFarm office in the Camas area. The agent is knowledgeable, the rest of the…read moreteam is great at serving clients' needs. Ask them to help you with figuring out what you need for your retirement and final expenses, they have tax-efficient options to fund these accounts so that you and your dependents won't have to worry about it.

10/10 Wonderful Service! Samantha was very friendly and managed my claims quickly. Would highly…read morerecommend this office to all my friends and family

Does this place ever answer their phone? I have called numerous times on different days during work…read morehours and no one ever answers. I would hate to think that this is what would happen if I was to use him as my agent and I had an issue or an emergency. Just saying

Jeff Krusee reviewed my policy and gave me a lot of great advice about my coverage amounts. The…read moreentire process was smooth and very helpful.

I'm a new customer with this agency and my insurance needs are complex. Michael and Diane both went…read moreout of their way to help me find the right fit and to thoroughly address all my concerns, making sure I got the coverage I needed at a reasonable price. In this age where everything seems to be handled online I was very reassured to experience this refreshing level of human involvement and genuine care. They are truly a gem.

These people kept on waiting to send me an email for renewal on my business. They couldn't tell me…read moreover the phone and got an attitude with me. Plus they have no parking. These people have a bad attitude and too lazy.

I have been with this company for a long time now and they are AMAZING!!! I call the office every…read moremonth to get there help with making my payment-Kimberly, Peggy, Brittany, Teri, Julie, Katie a big thank you to all the for there ladies who have gone above and beyond with me every month!! Highly recommend this company!!!!!! Sinerely Denise M. from Portland, OR

overall great company to do biz with! Always looking out for my best interest! They have shopped my…read morerates each renewal without me even having to put in a call to the office! Highly recommend this agency! Thanks for all you do!

I love this agencie . They really get involved in the claims process. Fritz has his cell phone…read morenumber on his cards and answers after hour's. You are not just to deal with the 800 number claims. He is the true meaning of what a agent should be.

Very frustrating to deal with. The communication is terrible. My questions were not dealt with in a…read moretimely manner and my emails did not get returned. Took my business elsewhere! Problem solved.