Had a policy for years. Switched to automatic payment. I started receiving past due text messages…read moreso I called to make sure automatic payment was set up. I was told that it was and that the company sends out mass texts and to disregard those texts. I was told I wasn't taken off their list yet. I just got a cancellation notice and I called and my policy has been cancelled since July. It is September. Now there is nothing the company can do? I talked to the owner Pamela and she took no fault whatsoever. She said that her computer program canceled tell me if I'm on automatic payment?? So I have been driving without a license unbeknownst to me and they take Zero responsibility. Now I'm at risk of a suspended license.

My husband got insurance here. They charged him over 200 dollars a month for the basic insurance…read morefor a 1999 Ford F250 2WD stating he has an accident with injuries on his record. That would be fine except he never had the injury accident. We called State Farm our previous insurance who states that he didn't have this accident on his record. We are now insured through another agency who also did not see this accident on his record. When we called recently to talk to them about it they said they contacted State Farm for proof but the proof they provided wasn't something they could use. Personally i feel since no other insurance agency sees this accident on his record they just used his excuse to get more money out of him. Not good business practice in my book.

Scott Hammond Insurance is our community minded local State Farm agent! Aside from being an awesome…read morecustomer of ours he's also Founder of Humboldt heroes, recognizing veterans for over 10 years and also runs an amazing podcast 100%humboldt

Scott and his crew are the BEST. They know their business and are as friendly as friendly gets…read more Give them a try, I think you'll like what they can do for you. Great rates and full service mindset. FIVE STARS!!

always been easy to get a hold of, pay bills and try's to save me money on insurance when can.read more

I have been an insured homeowner for 20 years-- 2022 was apocalyptic weather. flooding rains,…read moreearth quakes, and the most snow in the history of southern humboldt. My roof leaked into my house and i had dry wall damage. I filed a claim. was denied by someone in Texas-- no one came out to see the damage. it was simply denied. I contact Randy to plead my case--he gives me a two sentence reason and says that's it. in the next breath he's trying to upsell me more insurance. In the middle of my crisis-- water is coming inside my house and he's trying to sell me more insurance.

My husband's 16th birthday went something like this: -Get…read moresuper super stupid drunk despite the legal drinking age because it's funner when it's illegal. -Steal a bran new car off the lot in Tacoma Washington because the dealerships used to leave the keys in the ignition back in the 90s. - Take the stollen car on a spontaneous road trip. -Wake up in a drunk tank somewhere Tuscon Arizona 2 days later and find out your "stolen car" was impounded and you've been charged for gta. - Unsuspect that your future landlord is going fo run your back ground and be convinced you tried to break into area 51. My husbands 40th birthday was in June and this is exactly how it went: -Have a few shots of tequila, -Eat nachos. -Go to be before 10pm. Kevin Bradley saw the bigger picture, that some times boys brow up and become functional men, he and his outstanding agents have been nothing more than a blessing to our family giving my husband a chance to achieve the impossible. Because Kevin has a lot of patience and respect for the normal human being, because of this my husband can legally drive himself to and from work. It gets better from there. Kevin has also been a major support in keeping our household insured from damages terrible neighbors inflict on our private property, unlike State Farm, our motto with Allstate is "Like a good neighbor stay over there!" WE LOVE YOU ALLSTATE IN FORTUNA! -The Sinner Family

I've canceled vehicles multiple times, they kept charging me. Now that I want those months…read morerefunded they won't return messages, emails etc straight up a fraudulent business. Towing re-imbursement yeah right, they won't help you (say they will ) Not to mention they overcharge by 300% of their competitors now that I'm looking in changing insurance companies.

Traci is available the two times I have needed her. She is quick to get on a claim and make it easy…read moreas possible for the customer. We sure appreciate her being on our side. Highly recommend!

From the owner: CA-0D41354 Traci Day State Farm is committed to providing personalized and caring service to every…read morecustomer. We take the time to understand our customers on a personal level in order to meet their needs and preferences. Our goal is to partner with our customers to find the options that fit their current and future plans. With a focus on integrity and professionalism, we create a supportive and family-like atmosphere where we prioritize the protection of our customers and their families. Contact us today for service with a smile.

Everything about this company is PROFESSIONAL and caring to say the least, they resolved every…read moreproblem I thought I had immediately with a 3 way call to the insurance company. I HAVE NOTHING BUT PRAISE FOR THIS COMPANY!! Tonya is AMAZING!!

From the owner: Pauli-Shaw Insurance Agency is independently owned and locally operated to handle your insurance…read moreneeds. We focus on Arcata and offer affordable and reliable insurance choices all across California. We will help you find the right combination of tailored, personalized insurance coverage at just the right price to fit your needs. We offer health, life, auto, home, personal, commercial and specialized commercial insurance.

Jason made the entire process really easy. He was able to explain everything clearly so I fully…read moreknew what to expect and what my coverage is. He was easily able to bundle my insurance and I was able to do everything by phone making it incredibly convenient.

Great guy and a great agent. Really knows his stuff and is personable and understands customer…read moreservice. Five stars all day long.

Karen is a great insurance agent. She really cares about her clients and goes the extra mile to…read morehelp. We have worked with her for 20 years and I have known several people she has helped through major claims, all were very impressed by her dedication, persistence and concern. Karen and her team are top notch.