If you plan on moving or changing your policy and/or if being able to access your agent is…read moreimportant to you I recommend going elsewhere. I moved and had two policies I had paid in advance I requested be cancelled and refunded for the unused time. Both times Angela (his secretary) insisted neither policy existed and despite multiple requests for Tom to call me back he never did. I was billed for six months past when I requested my policy be cancelled. When I received a non renewal letter (due to vacancy) for the policy I requested be cancelled I called and again requested the refund now that we both knew the policy existed. Angela stated I never requested cancellation. Then once my home sold I requested a refund for the unused time on my condo unit owners policy. Angela stated this policy didn't exist either. I calmly requested Tom call me back but Angela hung up while I was giving my phone number. I was able to find Tom's email and sent screenshots of my paid bill and credit card statement proving the policy existed. Cheryl responded to all emails. She acknowledged the policy existed but said I'd have to take up the refund with the owner of the other half of the duplex or the title company. I then brought up how the same thing happened with my other policy for items inside the house. Cheryl stated my lender requires I keep that policy and notes said my husband was to call when my house sold. I paid cash for the house. There was no lender. My husband doesn't own the home and he was never in contact with them regarding this policy. I didn't need his permission to cancel my policy, but if I did and they had communicated that he would have given it. Throughout this process when I called I was told Tom was out of office. I requested a call back but never got one. I requested he call me via emails multiple times but never received a call. Additionally around three years ago my husband had a car accident. I had multiple questions his secretary didn't know the answers to. I requested Tom give me a call to discuss my questions but was told he was on vacation and then attending a conference so would be unreachable for around two or three weeks.

From the owner: Our mission is to help people manage the risks of everyday life, recover from the unexpected and…read morerealize their dreams. We are dedicated to servicing our customers needs. License #: OH-75996

Rude!!!!!! Never do business with these crass arrogant dismissive people. They are lofty arrogant…read moreover talkers whose customer service needs far more Improvement . They over talk you and hang up in your face when you don't line up with their agenda of what they feel you need to be compliant on . Do not ever deal with these people if you value customer service your sanity your religion or good service

From the owner: Contact my Agency to get a Quick,Personalized Insurance Quote Today! A great rate is just a call…read moreor click away. As an Allstate Agent in Canfield, I know many local families. My knowledge and understanding of the people in this community help me provide customers with an outstanding level of service. I look forward to helping families like yours protect the things that are important - your family, home, car, boat, and more.

these people go above and beyond to make you feel like family , nice to have a company still pride…read morethemselves in customer service.

From the owner: Auto, Homeowners, Life & Health Insurance, Identity Theft Protection, Flood Insurance, Disability…read moreInsurance, Retirement Plans, Umbrella Liability, Motorcycle Insurance, Boat Insurance, RV & Camper Insurance, Commercial Insurance, Bonds, Pet Liability

We relocated from Minnesota to Ohio and were planning to stay with the same company we had been…read morewith for 18 years. When we reviewed the quote from that company, we were shocked at how high the homeowners premium was and decided to get another quote. Todd was referred to us by an acquaintance in Ohio. I called him late on a Friday afternoon from Minnesota, explained our situation and the coverage we needed not only for our home, but several cars and a motorcycle. By Monday morning Todd called me and had quotes for everything. The premium for our homeowners was close to half the cost of what our former company had quoted. Overall, we saved money on our home, cars, and cycle with identical coverage as our previous policies with our former company. Todd was extremely responsive and professional. I would highly recommend his agency.

It was a delight to working with Todd. He was quick in his responses and availability, took the…read moretime to understand our needs, recommended the right products, explained the details with effectiveness, and offered suggestions that were best for us. We will continue our business with Todd and it is because of his professionalism that Allstate received our business. Thank you Todd.