I had such a wonderful experience at JAUS Clothing Boutique! From the moment I walked in, the atmosphere was warm, welcoming, and stylish. The staff truly made the visit special. I believe the young lady named Sosa (I may be mistaken on her name) was incredibly sweet and helpful--she made me feel comfortable and well taken care of while shopping. At one point, I even found myself helping a couple of ladies in the fitting room with dresses to try on--just an old habit from my years working in retail! That alone speaks to the positive, community-like energy in the store. I also had the pleasure of meeting Jordan, who introduced herself as the new brand manager, and she is absolutely amazing. She's a fantastic addition to the team, and I'm confident she will help build an incredible clientele and continue to elevate the JAUS brand. Overall, JAUS is a beautiful boutique with an amazing team and an inviting shopping experience. I can't wait to come back! read more

Received a dress with a wet circular stain on it and thus company refuses to refund my credit card!!! I mailed it back the very next day and was told by Elizabeth that since 2 associates were able to steam clean the stain out that I would not be receiving a full refund!!! Will never shop here again.Horrible customer service. No one picks up the phone ever at the one number thats provided. read more

I purchased a dress for my birthday that I didn't end up choosing to wear for my special day. I emailed and requested a return to find out the dress was a final sale items and couldn't be returned for exchange or for store credit . So now I'm stuck with a dress and that is large. I reached out them and they told me that they made it clear when I ordered the item and emailed it was final sale . I took images of the email and the website description and no where did they show that it was a final sale item that could be returned . Never order from them ! read more

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I did find a beautiful dress through an online order for an upcoming wedding ... however I did not realize before ordering that there are technically no refunded returns. You get store credit ... which is not great. When I have an event, I order several dresses at once to help compare / choose and do not order one by one ... so my order was large and now I have store credit for dresses I don't need at this time. I don't know that I will use Jaus again because of this (outside of what I now have to spend with them) ... beautiful dresses, but there are many other companies out there with dresses just as beautiful that refund your money. I do know that as a consumer its on me to know the return policy, but even the most restricted policy I have come across gives you 10 days and money back. For me, not an ideal company to order from. read more

Returns for store credit only, on even full priced merchandise. I have never experienced this. They claim to be a small business and thats their excuse but that is absurd. It's better to give customers a positive experience if you want to grow. most styles or sizes are sold out so even if you want to use the credit theres nothing to buy. The quality is poor, and fits are off IMP. I don't recommend this store. read more

Hate writing bad reviews, but need to warn others. Do not shop here! It's a fake store with a ton of items showing but low to no inventory. Old out dated / out of stock pages stay up infinitely. If you shockingly find something and need to return it, they have your money, and they intend to keep it. There's nothing for you to ever buy. Total SCAM operation. read more

buyer beware - they won't help you EVER! Their products are not described accurately and it did not look like the picture. i went back and forth with their horrible team, they made it seem like a refund was a possibility, tricked me into sending the dress back and then kept my money! read more

Girlfriend just bought two dresses that she liked on here LESS THAN 30 MINUTES AGO (I KNOW RIGHT!??), then saw the refund for store credit only, which is obviously not standard practice. We called just now, storeperson said they "checked with the warehouse and the order had been fulfilled," so there was no way to cancel it for a refund. Apparently they "fulfill orders really fast on the weekdays" so that way they can tell your package is "fulfilled" and steal your money even faster. We will never again order from here, and in the unlikely event anyone ever asks us what we thought of our purchases from Jaus, we will express our dissatisfaction with their predatory anti-consumer practices. DO NOT BUY FROM HERE. The excuse the storeperson gave was that "we are a smaller boutique," but this is exactly the kind of predatory practice that prevents these smaller boutiques from becoming larger or more trusted brands. read more

Buyer be ware! DON'T WASTE YOUR MONEY! I ordered an XS dress to wear as a bridesmaid, which was way too small. Then I ordered the small, which still fit poorly. I'm typically an XS or S to be clear. Quality is just ok... They do not allow for full refunds ONLY store credit. Now I am stuck with $150 store credit. When I went to shop for some kind of replacement clothing, it quickly became clear that they have NO stock in anything worthy of purchasing in a size small. Save yourself the return fees, money, and time. read more

They are so helpful and sweet! I love the style and fit of their brands! Always find a beautiful piece here! read more

JAUS - Women's Clothing Near Me - Birmingham, Michigan

I'm really bummed to have to leave a negative review. The customer service is incredibly unreliable, they take days or even weeks to respond, even when you respond instantly to their message. I've asked to speak with a manager and yet to hear from them. I'm a manager in operations and customer service and usually have empathy for situations like this but with their dresses being so expensive, I expect better service. On the note of their dresses, the zippers are very flimsy and poor quality. I ordered 2 dresses for very special occasions that are coming up. I tried working with someone on the timeliness of an exchange (as they encourage you to do so on their website) and have received zero support. I rarely leave negative reviews but I'm very disappointed. read more

My dress finally arrived! After a long process on a pre-order dress and ongoing excellent support from customer service, in particular Raquel, I received my dress. The dress exceeded my expectations and I'm super happy with it. I agree with some of the reviews that it took forever to get here but Raquel was an awesome customer service representative. She answered my emails within two days every time I contacted her about the dress. If you're not in a hurry fordr patient when unexpected delays happen you will be absolutely happy with the product to receive Lea, Victoria. BC read more

I'd give zero stars if I could. I called 2 weeks ago and I was told to make an appointment online. I made an appointment. I arrived to my appointment time, the door was locked and customers were shopping, employees were looking at us through the window and avoided to open the door. Finally an employee opens a door, and didn't even greet us. She was like by appointment only. I was like I have an appointment- she allows us in and tells us to stand to the side, she walked away and comes back asking to see an email. I showed proof and she was like air headly "oohh we overbooked" it's gonna be a minute. We asked if my 4 year old nephew could use the bathroom and her response was "oh we don't have a bathroom, there is a Starbucks down the street" it's a 4 year old! And first off you can't open a business without a bathroom being in the building. This staff needs training & development on how to treat its consumers. I am large believer in small businesses but this one - ruined its vibe for me to support them now and/or in the future. Thanks for Nothin JAUS! read more

While scrolling through Instagram, I was targeted by one of their shopping ads. I had been Goggling and searching on Pinterest for the perfect bridal shower outfit. As the bride, I wanted to show up in something white, flowy, and ethereal. I found this beautiful, nets two piece set on JAUS. When it popped up in my Instagram feed, I clicked on it and saw that there were many cute outfit options. I ended up succumbing to being an insta target and purchased the outfit for $130 plus taxes and shipping from Australia. When entering my address and choosing the shipping options, I was told that I would receive my purchase within two weeks. At the time, and pre-coronavirus my bridal shower was scheduled for May so I figured that would give me the perfect amount of time since I made my purchase in February. A month had passed by, and I realized I had still not received anything or seen any updates to my purchase through my email. I reached out to their customer service and they said that my item had been backordered. I had no idea that was it backordered when I purchased it and they also had no idea when it would ship. They asked me when my bridal shower was and I told them it was scheduled for May 9th. They said they would try their hardest to get it to me in time but they had no control over backordered items. When the Coronavirus shut down most companies, it appeared that my item would be backordered even longer. My bridal shower was also changed to a later date in June. Months passed and I still heard nothing from them. Then, my bridal shower got rescheduled to a later date in July and I finally received my items on May 31st. My items were nicely packaged, they looked and fit beautifully, but they did have a very bizarre stench to them. I had to Febreeze the items before trying them on. Eventually, I was happy with my purchase but there were months of thinking I may have been scammed by the company. I need to be sensitive to the fact that this also happens, during the Coronavirus but even before Covid hit, I did not like to be told that my items were backordered, after I gave them my money. It was a lie to say that I would be receiving my order within two weeks come to find out it was four months later I would not order again through them for those reasons. read more

JAUS - Here she is. - Women's Clothing Near Me - Birmingham, Michigan

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I'm disappointed because I really wanted to love their dresses. I bought 3-4 dresses for my bridal events. For the high price I paid, I expected pretty good quality. Unfortunately, within weeks of purchasing these dressses, they began to fall apart and ripped in multiple places and at the seams. The spaghetti strap clasp (pictured) broke almost immediately. The worst part about it, and the reason for the 1 star review, is that I reached out to the shop via email FIVE TIMES and never got a response. Poor customer service, poor dress quality. I highly recommend avoid purchasing anything from Shop JAUS. read more

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I recently purchased a stunning dress from Jaus but when I noticed the zipper was sticky I sent it back per their return instructions for a full refund. Customer service refused to refund my money despite me meeting the criteria. This is the worst customer service policy ever. I will say, the agent was very kind and I feel bad for her and she had to uphold this terrible policy. read more

Do NOT order anything from Jaus! I have been waiting since JULY 2021 and haven't even received a tracking to this day. I ordered the Khaleesi dress for a bridal shower for August and was left frantically looking for a dress, it was overall a bad last minute experience I did not expect. The event has past and I have reached out via email/ IG to just even get a refund and nothing. Emails go unanswered or you get an auto email saying "covid delays, new staff coming soon" and other excuses to buy them more time. What a complete waste of money. read more

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Very cute cloths, very expensive... make sure you look through everything before you buy because they only do in store credit returns. Had bought a see through dress not knowing because the stores lighting didn't make it seem see through, paid 350 for the dress, went to return it and the owner goes "oh I know it's so see through" well why are you selling cheaply made dresses for 350...? I do give it 3 stars because when you find a good piece it's a great piece. Also it's very hard to find dresses or cloths here is you're a curvy woman, only size 2 women can wear 90% of their clothing. Good store but not worth all the hype. Response to the review: I wasn't knocking all of the dresses, like I said when I find a good piece it's an amazing piece and that's why I continue to buy, I had a bad experience with the one dress but that's why I gave 3*, it was just my personal opinion. I love the dresses when I find a good one and I will continue to buy from you, but I was just trying to tell others to make sure you love your items before you buy. Xoxo read more

JAUS - This was the dress that in my opinion was cheaply made - Women's Clothing Near Me - Birmingham, Michigan

Great boutique in downtown Birmingham! If you are looking for designers like Nookie and Eliya the Label then this is the place to come too. They have great dresses for special events and a night out. Much of what they have runs small so remembering to order a size up. Also, if they don't have your size in store they can have them shipped to you from Sydney where the owner is located. Many of the items they have are also available on their website. read more

I purchase a blue dress, after I placed my order, I read all the reviews talking bad about the fabric of the dresses. I got worry, but I was so surprised to se how gorgeous my dress was. It fit like a glove. I definitely will buy dresses from your site again! read more

I would give this zero stars. Ordered a dress for a July wedding in April. It's June still didn't receive the dress. They told me it was supposed to come two weeks later. It's not here and only now finally heard from customer service that the dress wouldn't be in until August. I asked for a refund since I clearly can't refund the dress and they said they only do store credit you cannot get your money back on returns. Horrible customer service overall I may never see anything from them even if I use the store credit. DO NOT WASTE YOUR TIME! read more

$320 and paid extra for 2 day shipping for my bachelorette party. 4 days later- no response. I cannot believe I paid this much for ZERO communication. read more

This dress is GORGEOUS! the material is thick and the embroidery very delicate, sized perfectly and arrived earlier than expected! 100% worth the price tag! I'm 5ft 120lbs US size small read more

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The most infuriating online shopping experience. I have had a $300+ voucher to use at Jaus, and I have been trying to use it for over 2 years. Almost EVERYTHING I want is out of stock & I can safely say since I have been tracking for such a long time that they hardly have new styles come in, while the SOLD OUT stock never gets replenished. I am trying to use my voucher up so it's not wasted but it's almost impossible when everything in my size is sold out - I have also asked for a refund on the voucher which was ignored until the 3rd email due to the stock reasoning which was denied. I will most definitely not be using Jaus to purchase brands that I can get elsewhere without the hassle. read more

Amazing store with unique, beautiful pieces and great quality. The staff is very helpful and spends time helping you find the right pieces. I highly recommend you check this place out! read more

This review is based solely on customer service via phone. I need a dress for my son's baptism which is just 4 days away. I found a dress on their site I love, and before I placed my order, I called them to see when it would be shipped, as well as a couple other questions as I'm located in CA. I can't remember the girls name that answered BUT she provided such great customer service. Pulled the dress I wanted to order in my size, and asked for my name so that right when I placed the order she would get it ready to ship out today since I need the dress so fast. She was also very polite. I'll update my review once I receive the dress, however I'm confident I'll be very happy with it! read more

Worst customer service ever. Dresses could be cute, but next time I will put my money, my time and my energy somewhere else since they do not to seem to care about loosing clients. I understand that with Covid-19 everything is delayed but the person I spoke to, her name is Marcella, was straight to blame on the pandemic and was not even sympathetic enough to understand the dress I needed was not gonna make it for my event. Now, I will have to return my order, and of course they return policy sucks. You only get store credit! I will have to order something else because I have no other choice. So, save your time and energy. Go where you are value as a customer, there are lots of other places to shop online. For the same Covid-19 reason, online is the only way to do business now, so if you do it please do it the right way. Bye JAUS read more

Order a dress for my graduation online in late February. Showed it arrived in my city on March 8, but then was never delivered to me. I contacted Jaus and USPS about this March 23rd and it was discovered that the package was "lost in transit." Initially Jaus responded to my emails saying they will say what they can do- now three replies from me later and I've been completely ignored. I've received no refund or replacement dress and have to find a graduation dress in short notice. For the price they sell their dresses for, this is terrible customer service! read more

DO NOT shop here. I am so disappointed in my purchase. I found a dress on their website that I loved and ordered. When I received the item, it was a different color than the item in the picture. I am SO disappointed because this is not the item I ordered. I reached out to Jaus regarding my concerns and they only offered store credit, no refund. It is absolutely ridiculous that I would not be refunded when I did not get the item I purchased. Overall, I am upset with the customer service. I should receive the item I ordered and, if I don't receive what I order, I should be granted a refund. I hope Jaus will correct this mistake. If not, I will surely not be a returning customer. read more

Update; I ordered another dress from JAUS as my first experience was great! And yet again everything is perfect. The dress quality is strong and beautiful. I ordered this second dress on 7/28/20 and received it exactly a week later 8/4/20. read more

Wish I would have read the reviews before ordering because it seems we all have the same issue. Stop selling dresses when they aren't in stock. Now I agree this was 100 percent my fault I must have missed it saying it was a pre order. So I called and was assured that the dress would get in early sept and they could definitely ship it out before my bridal shower( this was back at the beginning of August) well two weeks before my bridal shower I call too see if they've arrived yet-- no answer. I call again, leave a voicemail, call again, call again and then I gave up. This is horrible customer service. Will never be ordering from here again. We are now a week after my bridal shower and my dress is still not here and no one has bothered to call me back. read more

Pay attention to the terrible reviews. I ordered a dress for my daughter's prom, three weeks in advance. The dress was in stock and I was directed to put the event date at the time of my purchase; I was pleased with this because it seemed to indicate that they would ensure shipping to meet the deadline. Wrong. I never received the dress. My email inquiries were ignored. we were lest frantically trying to find a dress at the last minute. This company is awful, in every way. They still have my money and I have nothing but frustration to show for it. It is criminal. read more

I ordered a dress for my baby shower from Jaus and was in a bind with timing. I called the US office and Marcella was able to help me expedite shipping to ensure my dress arrived on time, and it did! She followed up with calling me and the dress fit perfectly. The quality and style was on point. I received compliments all day and felt like a star-thanks Marcella for all of your help! read more

Buyer be aware.....Jaus does not offer refunds. They offer store credit only even when ordering next day and you receive item 4 days later. i emailed to confirm delivery date and was told it would arrive two days earlier than it did. I will not buy from them again. read more

Worst online shopping experience ever. Stay away the return policy is BS. Once you buy you can't return or store credit in 30 days. I'm disappointed. I ordered a red dress it didn't match as shown online. I got an orange dress. HORRIBLE! Save your money please. read more

If I could give negative stars I would!! Wish I would have read the reviews first. Purchased two dresses, only received one with the shipping saying both were delivered. Contacted the place SIX times!! Email and phone call.. nothing. Finally called my credit card company to have it disputed but over a month of no contact back. Absolutely ridiculous, they should be ashamed first of all for the prices of their terrible quality dresses and then not answering. Shein is like Nordstrom's compared to them. read more

Completely unsatisfied with the service from @shopjaus ! I ordered a dress for my bridal shower and found out they actually didn't it have it in stock when I called after more than a week of not receiving the item. They said they would send me another dress before my shower but no one answered my calls nor returned my voicemails and emails. Now I have requested a full refund since I have been charged and haven't received any item. I am still waiting for "manager approval" for a refund! It's been over a month!!! Terrible customer service. I wouldn't purchase from here. They do not follow up with their customers and their inventory online is not up to date. Update - I STILL haven't heard back from Jaus regarding my return and refund. It's been about 3 months since my purchase. Worse customer service I have ever experienced. read more

The worst customer service. They sent my dresses to another address with no refund. I called them a couple of times, but the customer service is terrible, they will tell you that they will call you back which they never will. Still do not have the dresses or money. You should think before you order from them. read more

MY FAVORITE BOUTIQUE! Most of my wardrobe is from here and all my gowns as well! They have beautiful items here and they are such great quality! The girls here are amazing, knowledgeable, friendly, supportive, and incredibly helpful. It's always a joy shopping here! I have read some of the reviews and I am completely shocked by them because the customer service here is always incredible! I highly recommend shopping here, they also have an online store and they're always great when it comes to shipping! I HIGHLY recommend everybody shops JAUS! read more

If I could give them 0 I would. I've placed an order online which was supposed to be a gift for a friend on Sunday around 1am, and less than 12 hours after, I called the shop to let them know that I needed a cancellation since it was the wrong model/size and requested a refund. They claimed they can't refund it because the package was ready to be shipped out (even though I hadn't even shared my order info with them, they didn't bother to double-check first). Then I was told that the only thing they could do was to give me a store credit (?????). Store credit or refund, not sending the package would be the same amount of work. I have not received a refund neither a store credit or any communications from this terrible store. STAY AWAY! Terrible customer service. If the shop you're considering buying from makes it that difficult for refunds or returns, that means they are not good enough. I literally called within hours from my purchase, you could have worked with your customer! From my personal work experience in retail, I know things can be done way differently! BOOOOOOOOOOOOOOO! read more