So. I was sorta upset. That my "2" hour back to back appointment for cleaning and X-ray (changed…read moredentist) was going to take "2" visits due to the fact they found it needed more cleaning than could be done in 1 hour. Now the previous dentist I had. They did text to communicate when I first signed up just before covid, but, either that employee did it on her own phone. or they stopped using the service they used to use to text me. either way. they would call me for appointments. and miss me as I was at work couldn't take the call. and when I called back it would go to voicemail. and they don't seem to email. so I got a missed call during work. and by the time I remembered about it and called back they were closed. couldn't recall if I had an appointment that weekend or not but I knew I had one in Aug...... decided I needed to find a dentist that texted emailed and actually answered their phones. so. why did I give them 5 stars when they told me it was 1 visit and now I have to come back for another hour of cleaning? the hygienist.... wouldn't budge. she told me it needed more than 1 hour cleaning. and she wasn't willing to sacrifice my teeth to accommodate my demands. she got receptionist in to talk sense in to me. and when that didn't do the trick they then got the dentist in. to talk to me. and finally I just agreed. NOT because they bully me, but because they cared enough to say NO, no we are not squishing 2 hours of much needed dental cleaning into a 1 hour slot. I am happy they cared enough to stand their ground. I really liked her cleaning pace. I didn't feel apprehensive because I could mentally follow along with where she was cleaning. she rocks! dentist was awesome too. came in. made sure I knew what the game plan is. when I come back again. and what we doing to make sure I stay on top of areas. Koodos to the guy who did my X-rays. it's not easy squishing those wings in there at just the right spot. he took his time. and it went well. I felt good I didn't feel nervous. And the receptionist team were amazing I left them figuring out billing for my two insurance there was something iffy about who to bill how much or something. Hahaha. Don't forget to bill me guys I haven't paid lol Thanks guys. See you saturday for my other cleaning session.

Aa a client for several years, it has been abundantly obvious that the reception area has…read moredeteriorated big time and the level of service has fallen off to a point that I couldn't understand some of them and they would promise return calls but never would. I was over charged and it took me weeks and at least ten phone calls to get the refund. as a result I moved on and I suggested that you look elsewhere.

From the beginning, they pressured me to proceed with veneers on all of my upper teeth. Amy, who…read morerefers to herself as a business manager (and seems to act as though she is a dentist), caused me to lose my yearly insurance credit due to her inability to properly do her job. The staff were extremely rude, and when I raised my concerns, there was no response or action from Dr. Fasel. I can only assume she supports the behavior of her staff. As a result of Amy's conduct and the overall rude treatment, I decided to switch dentists.

I went and saw Dr Sadaf Fazel for the first time and what can I say she's all about the money and…read moreshe'll make you feel that your teeth are garbage and you'll have to go there like 100 times to solve the problem and of course pay $800-1000 each time. I don't recommend this place and specially Sadaf Fazel

Dr. Clease has been my dentist for many years now. He is very friendly and professional and does…read moreexcellent work. His entire team is welcoming and comforting! I have never had any surprises with costs or treatements at all. I highly recommend this dentist and his team at the Vancouver Dental Spa.

Warning, Dr. Derek Clease and his staff, especially his receptionist, Jamie are arrogant and…read moredishonest. They will give you a quote and once the work is done, will send you an additional bill for extra work they claim they administered. You better pay it or they will send it to the credit bureau without even sending you an invoice for it or receiving calls from a collection agency. I guess they need to pay for their awesome view. My experience with them has been incomprehensible and unprofessional, not only was I expected to pay them an additional fee after receiving and paying my statement in full but the harassment and arrogance is beyond, as I said incomprehensible. His work as a dentist is mediocre and certainly not worth what he charges. With all the wonderful dentists out there, don't expose yourself to this dentist and his pompous staff!!!

I am doing really well with my new dental implant, which was placed by Dr. Kwong last year…read more Initially, I was worried about the potential pain during the procedure, but the outcome was amazing. I am glad that I had the procedure done by such an experienced dentist like Dr. Kwong. Getting the dental implant was a wonderful investment in myself. I would also like to thank the friendly staff at the office for their support.

I am 78 years old and still have a good set of teeth, thanks to Dr. Tony Kwong and his staff. They…read moreare very friendly and professional. I visit them annually for teeth cleaning, and they always do an excellent job. If they find any small cavities, Dr. Kwong fixes them immediately to prevent further damage. That is why I still have a good set of teeth even at my age. Thank you, Dr. Kwong and your staff.

Dr. Ros, Dana and the receptionist staff are great…read more I went to Cambie Broadway Dental for an x-ray of my broken L5 premolar tooth, after seeing the poster ad at the Broadway Canada Line Skytrain Station. My root-canal appointment had to be cancelled a few times, as I waiting for the Canadian Dental Care Plan Card Enrollment to be evaluated and for the Card to arrive by mail. Sydney, the receptionist was extremely helpful by reassuring me that I was able to reschedule without issues. Dr. Ros was extremely professional and my root-canal was not painful.

Have been going there for a couple of years, wouldn't go anywhere alse!!…read more Dr. Sayour is excellent!!

I finally found out from another Dentist just what Dr. Berant sold to me instead of a invisalign…read moreretainer. Dr. Berant sold to me an interim use retainer. It is designed for use of about 2 weeks. And that is exactly how long it did last. I ordered a retainer that should last years. Dr. Berant made a mistake with the order. However, Dr. Berant is taking no responsibility for her mistake.

My wife and I have been patients of both Dr Aaron and Dr Monica Berant for 13 years…read more We have found them to be very thorough and patient focused, plus their staff is amazing. Let's face it, going to the dentist is never a fun experience nor a cheap one. If you invest in good treatment and maintain good health of your teeth and gums any treatments you make early on with the right dentists will pay off in the years to come. Drs Berant will also refer you to specialists when your situation falls outside their area of expertise and they work with the best. I've recommended them to friends and family. Even brought one of my parents who was visiting from overseas for an emergency procedure during a weekend once.

I have been going to Dr McDonald for over 10 years. He is the most thorough, fair & skilled dentist…read moreI have ever been to. He is gentle & kind on top of that. His staff are competent, upbeat & professional..always. I've had some major work done along with twice yearly cleanings and their office is simply the best. I now live in Langley & cant bare to change dentists, so I make the trek & know it is well worth it. Please note: I am not related or getting paid for this review LOL this guy & his staff are the holy grail of the necessary evil we all have to deal with...the dreaded dental office.

Dr. Ian McDonald and the staff at his office are the best I've ever encountered in my 40+ years…read moreseeing dentists. Ian takes the time to listen to his patient's concerns, and nothing is overlooked. Ian is very meticulous in his examinations, but considerate of his patients at the same time. Connie, at reception, is nothing short of amazing; if you had issues prior to seeing Dr. McDonald, she will usually call the next day to ensure you're comfortable, and not experiencing any pain/issues. I can honestly say that this is the best experience I've had at a dental practice, and I hope they will be around for a long time to come!

Very demeaning and unpleasant experience at this clinic. The…read morereceptionist (NOT THE ONE IN THE PICTURES - middle aged, Caucasian, brown blonde hair) is disrespectful and demeaning to clients. When I had booked my and my husbands first appointments I asked if they would provide an ESTIMATE of the out of pocket cost (after insurance coverage) and she said yes. On the day of the appointment she ridiculed me in front of her colleague (the younger receptionist you see in the photo's) and another client waiting in the waiting room. Saying "I can't tell you what you will pay, don't you know anything about your own insurance?" I explained she told me over the phone that they could provide an estimate - she knew it was her. The hygienist - Angie/Anita (or something close to that) was absolutely wonderful. She calmed my nerves and listened to my concerns and was very gentle during the cleaning. I found Dr. Norman Wong to be the opposite. He didn't listen to my concerns and was only interested in covering up his poor chair-side manner with stupid jokes. I asked him what we could do about the discoloration on the front right tooth (I had a filling in that tooth many years ago and it was becoming dark). He said all he could do was polish the tooth but that was all. I thought that was a bit strange, but since he said that was my only option I agreed to do it.I also had a chip on the front left tooth and was told the only thing we could do was to fill the bottom in and I agreed to that, made an appointment to get both done. He didn't go into much detail about either option. All he did was literally buff the surface of the tooth that was turning brown - the tooth was now shiny, but still discolored. I was pretty mad at myself for allowing this guy to talk me into such a stupid "solution" and paying for that! The filling chipped/ broke off within 10 days. 6 months or so later I had the next cleaning, I had the same hygienist. She asked me about the issues we'd discussed the first time and I told her that I was not happy about the options and service provided by Dr. Wong. She told me that he could re-do the filling so the dark filling would be removed and re-filled, resulting in a white (tooth like) appearance again. I wasn't happy that Dr. Wong did not give me this option the first time. When Dr. Wong came in to follow up as they always do, I asked what we could do about the discoloration and mentioned that the previous time he stated that polishing was the only thing to do. He seemed very annoyed at my asking and being unhappy with the polishing. He said well the only thing that can be done is to re-do the filling - with a very short, irritated attitude. To which I stated well then let's do it - in kind. For the rest of the consultation he spoke to the hygienist, didn't ask if I have any questions (which I did have) and just walked out without even greeting me... Angie/Anita walked me out and handed a sticky note to the male female receptionist, who was busy and didn't notice. I went to the male receptionist who printed our invoices and settled the bill. I told him I have to make an appointment and the other receptionist had the sticky note, but I would need to check my schedule and get back to them. He was professional and kind. I told my husband what happened and he insisted we go back and see if the Dr. could discuss other options (even if we had to wait for a while) like braces, to straighten my teeth because we think problem is that the discolored tooth was skew and positioned in such a way that made discoloration inevitable even if we re-filled the tooth. When we got there I asked the receptionist if she could refer us to an orthodontist, she was alone in front now. She said Dr. Wong is an orthodontist and he would be happy to discuss all my options at my next visit. She implied that I was rude to have left without booking the appointment as discussed with the Dr. I told her I had spoken to her colleague and that I needed to get back to them. We asked to see the Dr. as it would impact the appointment, we'd gladly wait. She said I should've asked all my questions during my appointment, I would need to book another appointment. I told her the Dr. walked out without giving me the opportunity to ask further questions. She said that I had clearly agreed upon a treatment so if I wanted to speak to him I could make an appointment for another day. My husband said we just wanted to make sure what all the options were and explained why we thought there could be more options. I showed her the tooth in question and she started arguing that I had discussed the wrong tooth with the Dr. as the sticky note was for a different tooth and raised her voice at me. I calmly told her there can't be a re-filling on a tooth that doesn't have a filling. Alas, we were were turned away and left without seeing the Dr. I've cancelled my next cleaning - still hurt and disappointed.

Dr. Balogh sees me, my wife and my mother. I had a full cosmetic case, crowns and veneers, and have…read morebeen totally pleased with them in the 5 years since. My mother had two implants placed and was thrilled with the service and care she received.