So. I was sorta upset. That my "2" hour back to back appointment for cleaning and X-ray (changed dentist) was going to take "2" visits due to the fact they found it needed more cleaning than could be done in 1 hour. Now the previous dentist I had. They did text to communicate when I first signed up just before covid, but, either that employee did it on her own phone. or they stopped using the service they used to use to text me. either way. they would call me for appointments. and miss me as I was at work couldn't take the call. and when I called back it would go to voicemail. and they don't seem to email. so I got a missed call during work. and by the time I remembered about it and called back they were closed. couldn't recall if I had an appointment that weekend or not but I knew I had one in Aug...... decided I needed to find a dentist that texted emailed and actually answered their phones. so. why did I give them 5 stars when they told me it was 1 visit and now I have to come back for another hour of cleaning? the hygienist.... wouldn't budge. she told me it needed more than 1 hour cleaning. and she wasn't willing to sacrifice my teeth to accommodate my demands. she got receptionist in to talk sense in to me. and when that didn't do the trick they then got the dentist in. to talk to me. and finally I just agreed. NOT because they bully me, but because they cared enough to say NO, no we are not squishing 2 hours of much needed dental cleaning into a 1 hour slot. I am happy they cared enough to stand their ground. I really liked her cleaning pace. I didn't feel apprehensive because I could mentally follow along with where she was cleaning. she rocks! dentist was awesome too. came in. made sure I knew what the game plan is. when I come back again. and what we doing to make sure I stay on top of areas. Koodos to the guy who did my X-rays. it's not easy squishing those wings in there at just the right spot. he took his time. and it went well. I felt good I didn't feel nervous. And the receptionist team were amazing I left them figuring out billing for my two insurance there was something iffy about who to bill how much or something. Hahaha. Don't forget to bill me guys I haven't paid lol Thanks guys. See you saturday for my other cleaning session. read more

Aa a client for several years, it has been abundantly obvious that the reception area has deteriorated big time and the level of service has fallen off to a point that I couldn't understand some of them and they would promise return calls but never would. I was over charged and it took me weeks and at least ten phone calls to get the refund. as a result I moved on and I suggested that you look elsewhere. read more

Old equipment, mediocre services, and frequently changing dental personnel make me wonder if it is a really patient-centered practice. it's hard to build up trust with new faces every time when you walk in there. read more

I have no complaint with the dentists or hygienists over the two years I went here for cleanings. They seem to have a lot of turn over with hygienists as neither myself nor my wife ever had the same one twice. We ended up leaving this practice as the clerical staff had a tendency to call to ask us to change appointment times for just about every appointment. This was very inconvenient as we book appointments 6 months in advance. Additionally, there always seemed to be a balance to pay despite having insurance coverage. The balance would be brought up 6 months after the fact when at the next cleaning. I was never billed or called. It was for a small amount of money which we would pay, but annoying as we were always told we had a zero balance after a cleaning. Finally, reception tends to be a bit rude and perfunctory overall. The last straw was one day when I walked over for my appointment and was on time. I was told they were having an in service and I could not wait in the office. I was told they would let me in 10-15 minutes later. When I returned 15 minutes later I was told they were waiting for me. I pointed out I had shown up 5 minutes early as per their COVID protocol and that THEY had turned me away. I did not want to stand in the parking lot waiting. No apology. The sum of all these issues led to me getting a new dentist who sticks to appointment times, bills accurately and has polite staff. I don't miss this practice at all. I filled out their surveys over the years but nothing ever changed. read more

Very professional service. Considerate of insurance coverage. I've been a patient for many years. I've moved farther away and still come back to this location for all dental services. read more

I think they offer excellent service, friendly staff and skilled technicians. I recommend this Dental group!

My experience here at Smile Dental was absolutely wonderful, to start at the front desk Jessica was really nice and very helpful. I had to show up with out appointment, I had a very bad infection in my tooth, and inflammation, they had to make a little surgery, with so little pain, Dr Rezaie, He was wonderful, and also Laura the other Odontologist who also speaks Spanish as me :) From start to finish everything was great!! I had come before with the other dentist the other side of the market don't want to say name but close to Tim Hortons, I had a very bad and painful experience, I decided no to come back there any more and looking at Yelp I found Smile Dental. Definitely I recommend every one to come! It's hard to find a good dentist and this is one!! read more

Smile Dental Group - Photo taken from one side in Crossing Market - General Dentistry Near Me - Burnaby, British Columbia

The whole team at Smile has been awesome for the past 4 years. Today though, they took it to the next level. I brought in my three year old daughter for my appointment and planned to plunk her down with paw patrol while I got my teeth cleaned, hoping she would sit still and not be to much of a distraction in the office. What happened though was she was involve in the whole process, learning about what was happening and she even got to 'help'. We won't go anywhere else and my daughters first appointment is now booked and she can't wait! read more

Smile Dental Group - General Dentistry Near Me - Burnaby, British Columbia

Im updating my review from 5 stars to 3. My husband and I have been coming to Smile dental since early 2011 but about a year ago a had a bad experience with the hygienist, I don't want to go into too many details lets just say it was the worst experience Ive had with a hygienist. They also have changed their receptionist in the last several years some of the ladies are nice some can be rude or pushy. I still gave the dental clinic a 3 stars overall I still really like the main dentist Dr. Bajaj but its not how it use to be. read more

Had an issue with the office sending me an invoice dated for March 2014 for an appointment in Feb 25, problem is I never had an appointment in 2014. When I called and explained the situation and expressed my concern that they may have billed my insurance incorrectly the office manager was very defensive and argumentative, started yelling over the phone screaming the customer is not always right and she didn't have to do anything to clear this up, basically threatening me. The office manger then called me and left me a very rude message and then called my husband's cell phone and left a message for him, telling him I was belligerent, basically bad mouthing me to my own husband. I called my insurance, explained the situation and they went back over my records and found a claim from a year ago that was deposited in my account because of the way the dentists office had filed it. This happened a year ago and when they did finally send me the invoice it was with the wrong date and year. I went to the office to pay the bill as I did not want any hassle. The Dentists husband has now contacted me twice to remove this review from yelp. I don't think the office is allowed use my number like this I think there are privacy laws against it. read more

***TERRIBLE TERRIBLE CUSTOMER SERVICE!!*** They overcharge and suggest work that are not needed immediately!! If you say "No" they try to pressure you into getting it done anyway or you're a bad person. People have different reasons for not getting dental work done. The biggest part is money. Not everyone can afford $250+ dental bill after you leave their chair. This clinic is a money grabbing clinic!! If you have alot of money sitting around that you have no use for. This is the place to drop it off at!! Outdated equipment!! That is...IF they're even working. The dentist is not very friendly and personable at all. I would only recommend this place to people I hate. ***They also just opened up HALO Dental in New West on 8th Avenue. I imagine it operates the same way since it's the same dentist & staff. Take your hard earned money somewhere else!! There's plenty of other clinics in Burnaby & New West. read more

I been over charged ,instead of lowering the price for me as a student they rip me off they charged me 350$ for teeth cleaning imagine!!! and 850$ for replacing (exchanging) 4 existing filling. I have 750 $ limit in my dental insurance and their aim was to finish this money and to make me pay about 400 more of this amount to do cleaning and 4 filling I wouldn't recommend this clinic to any one I know shame read more

I have been coming to smile dental for years and the staff members have always been courteous and friendly. They have always been accommodating whenever I have given notice about adjusting my appointment time. Most importantly I've never had any issues with treatment, like most people I'm not a fan of coming to the dentist but they always keep me calm. Realistically, there's thousands of dentists out there seems like every corner is a Starbucks, McDonald's and a dental office. With that being said I still keep coming back to the same office I think that speaks volumes. read more

Had problems after a filling was replaced...pain lasted a couple of weeks while trying to find a different dentist...got no sympathy, and attitude seemed to indicate it was my problem. Ended up getting a root canal done from a different dentist. Look at www.RateMDs.com to find a good dentist. read more

I've been a client of Smile Dental for about 4-5 years. Dr Bajaj and her staff are extremely knowledgeable, friendly and professional. She always gives you options and explains everything thoroughly. She is also very accommodating, highly skilled and addresses all concerns. The space is clean and they are always up to date with the latest methods, technologies etc. I have never had an issue and I always recommend Smile Dental to everyone I can. read more

Dr. Bhatti is an amazing young dentist. He carefully diagnoses you, and gives exceptional service. I've gone to many dentists, but he stands above them all. 100/10 rating if I could give it. I believe he is easily one of the best upcomers in BC if not Canada. I recommend him to anyone who is scared to go to the dentist or has had dissatisfying experiences prior, Dr.Bhatti will make sure you are comfortable in his practice. read more

I went here once. I felt uncomfortable and pushed. When I was filling out the forms, there was a sheet to give my credit card number (not a credit card billing but just a plain sheet with name and credit card number wanted). I handed it back and said I am not filling that in. I could understand the need if I was getting orthodontic work or long term expensive work, but not for a check up. The Dental Cleaning assistant said I need an appliance. The dentist confirmed it. I swear she had her staff phone my dental plan to see if they would pay for it before I was out of the chair. According to the Dental Association website, the dentist is the only one that should be recommending work to be done. The dentist is the one with all the training. I am thinking this office is all about the money. read more

The Doctor and the team here are absolutely wonderful. They schedule my appointments with handy reminders by text, phone and/or by email. They are kind, considerate and thoughtful and remember me and my family every time we come in. They are kid friendly and I would highly recommend them if you are looking for a great dental group! :) read more

Started going to Smile Dental about 3 years, found the staff to be great. However for last 2 years, it's been a disappointment. I go in for cleanings every 4 months, appointments are booked well in advance and every time I get a new person cleaning my teeth. Last time, I had to go in twice to get my teeth cleaned because the new hygienist was extremely slow. I understand they have no control over employee turnover but it is extremely frustrating. read more

The staff are very friendly and professional. They listen to your requests and do a great job with all your dental requirements.

My husband, myself have been patients of Smile Dental for about 8 years now. We are very pleased with the services, the professionalism and knowledge of Dr Bajaj. She is an excellent dentist and is very approachable, and friendly. Jessica who is at the front desk is super helpful and friendly, and it is nice to get texts or emails to remind me of my appt :-) I also really really recommend Marie as a hygienist. She is very passionate about her job and does an excellent job. She is very knowledgeable, professional, yet gentle and quick.. she truly cares about her patients. I highly recommend this dental clinic. read more

Having been a client for over three years, the service i receive is spectacular. Everyone is friendly, informative, and very professional. The dental office, for most people, is a very daunting place; but the staff here always make me feel welcome and at ease. The best part that I enjoy most is the price point of the Zoom Whitening service. After comparing prices among several dental offices, Smile Dental offers the best price out there. My whitening results were phenomenal and I recommend it to everyone! read more

I have come to this clinic for a number of years. Recently, I have managed to convinced my wife to see the dentist as she was always afraid to go to a dental office. I would like to thank the staff and Doctor for their friendly and kind handling. read more

Pretty disappointing experience. Was hoping to become a client as I did some research online before choosing a new dentist. When I called to book my initial appointment I was informed it would take three weeks, as Saturdays are busy and space is limited. I understood this as Saturday is the only day I have available, and went ahead with booking the appointment. When I got to the initial appointment, I arrived early and filled out all the typical new client forms. And then I waited. And waited. And waited. Other patients came in and were escorted to rooms while I continued to sit there. A full 45 minutes beyond my original appointment time I was still being advised by the front desk staff that they were trying to prepare my room. At this point I informed them that I had appointments in the afternoon and would need to reschedule. I never heard from anyone there again, no follow-up or anything. Customer service is clearly lacking and I don't believe they are actually interested in new patients. I have since chosen a different dentist, resulting in Smile Dental Group's loss of my household's dental needs. read more