Tiffany is amazing! I appreciate her professionalism! She responds back to you immediately!

I've been with State Farm since 1993 and with this particular office of Jay Williams for the last 15 years. I have never had one bad experience with any of the associates in this office. They have always kept open communication with me about my accounts and have always been quick with a response of any issues I'm having. I would definitely recommend Jay Williams State Farm to anyone looking. read more

Karri at Jay Williams State Farm is the greatest agent ever! She takes the time make sure that the customer understands everything that's going on! If you've had any issues with State Farm, ask for Karri. She probably won't able to fix all issues but I'm most certain that she will take the time to tell you exactly what's going on and also help you to understand. She really goes over and beyond. She noticed I had a change on my policy last week and she called me. Today, there was even another update that we spoke about on the phone and she sent a courtesy message to me to let me know something would take in effect sooner than I thought. That to me is extremely valuable and I appreciate Karri! I am a firm believer in praises because we all serve a purpose in serving others one way or another :) I just would like to say THANK YOU! read more

I've been with State Farm for years. I've had excellent customer service experience and believe they have offered me the best rates. Definitely would recommend Jay Williams-State Farm read more

We've been State Farm customers since the late 1970's and Jay became our local agent when we moved to the Atlanta area in 1996. I am not a big "Yelp" person but wanted to share our experience. Whether a roofing claim, help insure our business, making sure we have the right coverage (even though it lowered our rates) or helping when our BMW was damaged by another driver and their insurance company wanted to total our car - they had even scheduled a company to pick it up before we were provided any information on the claim, Jay his team, and State Farm always have our back. They've always work to make sure we are satisfied with the end result. read more

The staff is awesome . They are very polite and always helpful with my questions. They covered my car with no problems when needed. I highly recommend this insurance to anyone. read more

After filing a complaint with the Georgia Department of Insurance and the Better Business Bureau, State Farm agreed to honor the premium and coverages originally quoted. read more

Terrible customer service. It is clear that Jay Williams is only out for himself and has no interest in serving clients' best interests. Main concern for him is what products he can sell you to increase his bottom line. I would not recommend this agent to anyone. read more

This agency is nice and they will make you feel good about your insurance product. But when a claim is filed, they will protect their company and not their client, which makes sense since they are highly corporate. Product is good but loyalty and customer service is weak. I switched to All State since I had a bad experience because they paid out and sided with my neighbor so my neighbor would leave them alone. Again great product but if someone legally threatens Jay Williams firm, they will cave and cater to their threats and not their client. Just know if you come on aboard with Jay Williams you are essentially a number not a client who they really care about. If you are going State Farm insurance I would recommend Van Baird over Jay Williams. Jay has more of a corporate approach and Van has more of a relational approach. Again just my opinion but I spoke to Jay personally to tell him how I felt about his business approach. I was with Jay's firm for 5 years and dropped him like a bad habit once I was hung out to dry and realize I was just number and not a person. read more

Awesome business etiquette. When buying my home, I met with John Mac who was wonderful. He was not at all pushy, in contrast to many other agents. I really trust these people! read more