I met Dave and Gentry when I arrived from a long drive from my home in the Midwest. I needed a…read morereasonable place to store my RV for 3 months while I was wintering nearby. They offered me a very fair rental rate and a primo spot I was able to access 24/7....a rarity in many places! I was thinking about possibly doing a consignment deal to try to sell my 2015 Winnebago Era 170 while I was there, so the guys went through my unit thoroughly and gave me an idea of what it was worth. No hassle and they let me think it all over for a couple of weeks. No pressure. I decided against a consignment sale and opted instead to continue to drive it for another year. I'm headed back in a month for my annual trek. I wouldn't consider storing my unit anywhere else. Great guys who make customers feel like family. Who knows, I just might do that consignment deal this year!!

I bought a 2004 Jayco Greyhawk class C RV from these guys. I did what I thought was a pretty…read morethorough inspection prior to buying it and it was bought "as is" with no expressed warranty. I was happy with the final price and they did a very thorough walk thru with me showing me how everything worked and fixed any of the things I found wrong which was mostly superficial broken things like trim molding, plastic parts, etc... after getting it home I started encountering more issues that my test drive didn't reveal but I don't really think it was intentional on their part. I did the needed repairs and got it ready for a trip to Montana. I bought it during the dry season and about a month after I purchased it, we started getting very heavy rains everyday. About 100 miles into my 6000 mile trip out west while filling up the gas tank I noticed a very small deformation on the front side of the nose cap. There was a stick on reflector where it was protruding and I pealed it back to reveal a quarter size hole in the fiberglass right at the seam. I put a piece of tape on it and kept driving. We made it to GA and the tape had pulled off and the side panel was swollen and pulling back from the corner seam. I bought some incredibly strong "as seen on TV" waterproof sealing tape and taped over the hole and the seam. We did not want to cancel the trip over this but it was extremely nerve wracking because I was afraid that side panel was going to start ripping off. We kept an eye on the tape and added more as needed but the air pressure was causing the swelling and delamination to get worse. By the time I got home it was swollen all the way back to the bunk window. I called a delam repair company and they told me it would probably cost 5-7 grand to fix it! I was completely devastated as I still owe 22 grand on this thing. After further research I figured out that the stick on reflectors were added to cover the hole as they were not on any other Greyhawk I saw for that year. I brought it back to RV World expecting them to tell me to kiss their ass and that it was sold as is. They were very calming and said that they would try and fix it for a lot cheaper than what I was quoted and only charge me what their costs were. They had my RV for a month and when they called me to tell me it was done I was expecting them to say it was thousands of dollars to fix. The water damage got into the overhead bunk and all behind the panel. They had to replace a lot more than we originally thought but they fixed it right. They replaced the bunk, had to pull the bunk window and replace the panel behind it. It was a major repair and they did a great job! I couldn't be happier and they didn't try and rip me off or even charge me what the repair was worth. They took great care of me even though they had zero obligation or anything to gain.

Character There is…read morean expression that exemplifies how character is truly recognized: by the positive actions when no one is around to see them. Another model for demonstrating character is for leaders to lead by example. When I had a minor problem with my camper, one that I had not even purchased at Couch Family RV, I ran into a gentleman who, without hesitation, went above and beyond to help me out. He showed me how to fix the problem, and he even gave me some material for me to use to fix my issue. The conclusion I draw is that in a industry filled with a wide array of honest dealers, Couch Family RV is unequivocally one of those dealerships in which honesty and customer service are paramount in importance. They have made a true believer out of me. Oh, and by the way, the gentleman who assisted me was none other than the owner, Mr. Rick Couch. Therefore, I conclude my unabridged recommendation with one more maxim: quality starts with leaders, and at Couch Family RV, quality is a mainstay. Thank you again for your kindness!

They are committed to helping you find the best camper and to ensure you are comfortable with it. A…read morefamily business with a lot of corporate knowledge

It was raining out that Friday we went; they looked busy with several customers so we did not get…read moreout of the car. I didn't see a huge selection but what they had was a small variety of different size RVs. There was no price is clearly on it so I would've had to get out and talk to them or look on the website, which has all the listings and that's how I found out about the place. When you are driving 19 South It will be on your right.

Simms at RV World did a first class job selling my truck camper quickly getting me what I wanted…read morefor it.

Great service department, go out of their way to assist you! All of the staff were extremely…read morehelpful and friendly.

Friendly, responsive and reliable. Great service. Honest people. They really helped us when we were…read morein a major jam. Next coach we buy will be from Marathon!

My husband and I had our toy hauler repaired at the Ormand Beach location on January 23, 2026. The…read morerepair of our roof was amazing with no issues. I would like to mention a young lady in the office named Heidi, she was very accommodating, answered all questions and followed up on our calls. She was a tremendous help, very knowledge, very professional and courteous. I notified her of damage to our front inside door, sent her picture of damage and stated she will notify the parts department. Still waiting to hear from the parts department of replacement of part to door. The office personal were very courteous and answered all of my questions I had for the repairs that were needed. Nadine G.

Their rating should be lower than 2 stars. Stopped in to browse while currently in the market to…read morepurchase a new travel trailer. Salesman at the front said we needed to sign in first. I told him nicely that I don't want to give my information, we just want to look. He said for "liability purposes" we couldn't walk around their property without signing in (which is legally a complete lie as a public place of business). I replied, "No problem, we can just shop elsewhere". He said "Okay, no problem". As I walked out the door I said I looked forward to spending my money somewhere else. He said "Great!" This place would much rather have your personal info to badger you or sell to a 3rd party than make a sale. On our way to another dealership as I type this review to see if they want our money instead! Been shopping for a couple of months at multiple places & this is the only dealership that has refused us access to their lot. This was my first & last experience at this dealership.

We bought a new unit in late 2021 in Kansas, brought it back to them for the warranty repairs…read morebefore the initial year was up and they did nothing! They knew we were getting ready to live in it full time. Well, fought and fought with Wichita RV East for months with no resolve, so we contacted South Trails RV since we were now in Florida!! Holy cow there is customer service in the RV world!! Bonnie is awesome! She listened, wrote down our issues, set up a date (a week) for us to drop it off while we went on a cruise, and was able to complete some repairs and order the remainder! Within one visit, we had more focused interaction than eight months of dealing with the other dealer! Thanks to Bonnie and her team for getting our issues sorted out and for fighting with the manufacturer about warranty lag time due to the previous dealer!

if you need your rv serviced or repaired the staff at South Trails RV are the best. Cody & Melissa…read moreare patient and understanding when you are having problems. They will work with your insurance or warranty company and will always do their very best to get you in on short notice. There guys in the shop are top notch they get the job done in a timely manner and haven't let me down yet. They are very thankful to Veterans and off a discount. So, if you are in the heartland area of Florida and need maintenance to repairs go by and see Cody or Melissa you won't be disappointed.