Avoid EC Auto Repair in Elk City, OK. We limped in with a…read moreblown turbo and were met with confusion, severe incompetence, and shady pricing. The issue was obvious, yet staff struggled to diagnose it, couldn't handle basic information, and entered our diesel truck as a gas V10--then wondered why parts didn't match. We were quoted $2,800 with no clear itemization. When we supplied our own part, labor mysteriously jumped from $180/hr to $248/hr. They also tried to tack on $300 for an oil change, another $300 for unnecessary fuel treatment, and a questionable $98 "shop fee" they falsely claimed was required by Oklahoma law. The promised loaner vehicle suddenly turned into a rental once we pushed back on pricing. At that point, we decided to do the repair ourselves--it took about 12 bolts and basic tools. To top it off, the owner became aggressive, attacking me while trying to get my keys and called police while we were finishing the job. The officer was professional, but it says a lot when police are a regular presence there. Bottom line: Disorganized, dishonest, and hostile. This shop appears to take advantage of out-of-town customers. Save yourself the headache and go anywhere else. Every local we talked to said to steer clear of this over priced and shady place.

I went down to Elk city to visit a friend. Ended up at EC Auto Repair. Jesse and his crew were a…read moregreat help. I would recommend them for sure.

I had one of the worst experiences of my life from being hit by a drunk driver where i wasnt even…read morein my vehicle and not at fault in the slightest. My own auto insurance coverage, The General, made everything ao much more painful and unnecessary than needed to be and i was very much feeling lost with this horrible experience. By word of mouth, I heard that Shannon's shop did amazing and has been going strong for years on years and that theres never been a known complaint about the way they conduct business, treat you like a human being, I felt heard and understood, and i felt that they took extra steps to communicate that in a way that i could appreciate. I can say that they were the light in my dark situation and I'm definitely a fan. I never EVER felt like they weren't giving 1000% to put me first, from Valerie at the front desk whos stayed after hours several times just to make sure she got the customers concerns documented recorded and contacted, to her family and Shannon who was nothing short of personable relatable and forthcoming, to those behind them that work their magic to bring it together. I felt nothing short of comfortable and well taken care of. They completely changed my experience of what I was currently going through and now I'm also a fan for life. Blessed be the people that work at this shop

They took good care of me and worked to get me back into my work truck a soon as possible. They…read moreare good people thanks for the great work

Got stranded on the i40 They came fast! And even offered a…read moreride to a hotel while the car was getting fixed! Very friendly and polite

We had to get our car fixed ASAP and happened across this gem. They were very helpful and quick…read more This will be our new "spot!"

I was traveling and my Jeep needed an oil change over 1,000 miles from home…read more The service department squeezed me into their schedule and got me back on the road. Thanks to your service department and particularly to Melissa for being so helpful while I was on the highway looking for a dealership. They were also very sweet to my traveling companion, everyone stopped to give some love and a little water on a hot day!

Just Got new baby from this five star dealership!!! Enjoying…read moreto make a deal with this guys!! Michael and Joseph been very friendly!!! Again communicating with those people made my deal easy peasy again!!! Love it Definitely recommending this place! Come get your truck! They always have a good inventory! Doug Gray Ram and chrysler is my best experience!! If u want to buy a good car for a good pricr come here and get it

Was looking for an upgrade on my vehicle. Was greeted by Chasten Musick and the experience only got…read morebetter from there. If I get the opportunity to trade in my vehicle and get into a new one, it will only be with Chasten. He actually had me enjoying the experience

They refused to give this Army Veteran the $500 discount that they advertise online. They also owe…read moreme $1800 dollars for cancelling extended warranty on electronics. It's been over 5 weeks, have heard nothing.

Recommend you do business here!…read more I didn't purchase a vehicle, but I received the most helpful customer service in a time of need. I broke down during a cross country trip. I called this dealership since I was about 10-15 minutes away from it right when they were going to close. They said they wouldn't be able to fix it, but they can definitely take a look at it at least prior to closing. My vehicle died (engine issue) in their parking lot as I turned into the driveway. They were able to get it into the service bay, gave me all the advice they could considering I had to keep going and they couldn't get the parts I needed for at least a few weeks. Recommended I go to a tow service they work with and as I was about to follow one of the employees of the lot, my vehicle turned off again unfortunately for good. The whole team came out and pushed my vehicle back into a parking stop on their lot. Thanks to their help and guidance I was able to get back on the road the next day. Thank you, I really appreciate it. I was in need of help and you guys went above in beyond

We bought an Expedition. Great sales experience and we even were told we would get a free service…read more Our first service comes around I make appointment at the dealership and tell them we have a free service. Briefly spoke to our sales person and confirmed we had a free service. I go to pick up the Expedition and I'm charged full price for the service. I ask the guy in charge of the shop and he gets heated really fast if there isn't a physical coupon no free service. He even made the lady that was checking me out uncomfortable. I don't care that I had to pay for the service but the managers reaction was ludicrous and our salesperson didn't follow through. Say what you mean and follow through.

I needed brushes for my alternator and I would have had to wait another day to get them. He walked…read moreright over to a drawer and put a set on and handed to me installed to the brush holder and at a great price. What a find for me to know he is in town.

What a great place!! Orville was spot on. He really knows his stuff!! While my radiator was ok, he…read morefound a crack that would have created a problem later. Thanks again Words Radiator Shop.

What can I say, one quick call from Matt at Matt's RV and y'all helped us! Thank you to the ladies…read morein the front office and the guys who replaced our tire and inspected all the others to ensure that we will safely get home to Florida. Y'all are the best and truly Angels in disguise.

We had a blown tire on our truck, my husband was able to put the spare on the freeway, but the…read morespare was smaller than the rest of the tires. And we're pulling a 5th wheel. Fortunately, we were not too far away from the offramp of Clinton, OK. The closest tire shop was Western Oklahoma Tires. The manager quickly assessed our situation and took great care of us!!