I'm extremely disappointed with my dog's grooming experience. A simple nail trim request turned…read moreinto a disaster. My dog was handled roughly, resulting in expressed anal glands and poorly clipped nails. To add insult to injury, I was still charged for the service. Other times I requested to have his nails trimmed, I would have to ask repeatedly before it got done. I'm extremely disappointed with the service I received from the kennel in April. I boarded my dog for five days and specifically requested a flea and tick bath, ice cream, photographs, and a massage. However, when I picked him up, I was told that the photos were sent to my landline number the day of pickup. To add insult to injury, I found a huge tick on my dog's shoulder that evening, which makes me question whether he even received the flea and tick bath. The kennel offered me a refund for the photos, but I never received it or even the photos. When I called to check on him, someone other than the front desk person answered after the 9th attempt and told me that my dog was 'NOW okay', which really upset me because I had been worried about him. I asked them to explain, and they suggested that I talk to somebody else. So, they got that person, and they essentially gaslighted me into thinking that my dog was fine. However, when I called back, I was told that the groomer had answered the phone and didn't know my dog or what was going on with him. I'm not sure what to believe - was the groomer telling the truth, or was she just saying that to cover for everyone else? I should've listened to my dog when he got on the counter and asked me to hold him. I didn't regretfully. My dog's "4th of July dog party" experience was a real bite - literally! Despite promises of photos and fun, my dog was absent from the pics, and I later discovered puncture wounds and welts on his neck and back. What's concerning is that the staff never disclosed the cause of these injuries, whether it was a fight or just a play bite from another dog. Furthermore, there was no mention of this on the daily report card they provide when I pick up my dog. When I asked for photos of my dog, they never posted any and deleted my comment. They claimed my dog ran away from the camera while simultaneously posting dogs running. This lack of transparency has me worried about the care my dog is receiving. After pickup from daycare, he often has a hoarse bark and needs to urinate urgently. Even urinating by the front door as we exited. I've also noticed he's extremely thirsty, drinking up to 16 ounces of water in the parking lot before going home. They have photos of him foaming at the mouth in the play yard. Sometimes he barks nonstop on the ride home, only to need to poop as soon as we get home. Don't kennels usually take dogs out to pee and poop within 12 hour time frame? Little inconsistencies in care can add up fast whenever it comes to your pets needs. Posted on the front door is a sign stating they only offer holistic and safe items, but they've installed tires and recycled tire materials for the dogs to play and run on. Tires are not holistic or natural. Artificial turf can heat up to a scorching 180 degrees in the summer. I would suggest you do some research before you start using this facility. *5 star Google reviews from current employees like the one left by Saryn_1 is a conflict of interest.

The people are amazing and the place is very clean and organized! I would recommend this place to…read moreanyone who needs daycare or boarding for their dog! I even saw they offer cat services for boarding! This place is the best!!

I absolutely love Lora's Groomer Room. Lora does such a great job and she gets my dog done in about…read morean hour. I also like the fact that she does not have several dogs in her facility at one time. This is the best groomer I have ever gone to. Terri Miller

This was my first time having my large fluffy Persian cat groomed, not only here but anywhere as he…read moreis just 18 months old. The place I had been going for years closed, so I needed to find a new place. He is my third Persian and their fur can get out of control regardless of how many times I brush. . I always have anxiety dropping off my pets, but I will absolutely go back! Finnegan, my cat, can have strong opinions about things, but he did great! They were so kind and patient and that's truly all we want. Plus a great cut and he even came out with a cute Valentine's Day handkerchief. Very fair price as well. I will absolutely be back!

Angela and her crew are incredibly knowledgeable and helpful! We have a very reactive and anxious…read moreGolden Doodle who loves to get groomed. She does an amazing job at working with the animals! Also, she is understanding and kind. We sent our payment to the wrong Venmo (100% our fault), but she was so kind and patient while we got it figured out. If you're looking for a groomer who is knowledgeable and will do an amazing job- check them out!

I love this place!!! My babies always look amazing and the staff here are very attentive to any…read moreconcerns that I may have. I tried to take some pictures of them because they look stunning. Thanks Amanda !

Amanda and her assistant are the best! Woodford always looks and smells great when I pick him up…read morefrom a visit to Pawsitively Dogs Grooming.

Everything you can imagine and then some for almost any pet we can think of. It is a bit pricey…read morethough. Definitely able to get the items cheaper elsewhere online but that's to be expected with "convenience" prices va online

I recently brought my dog in to be groomed and I had a great experience with their new groomer! She…read morewas super helpful and knowledgable. She got my Yorkie groomed in and out in a reasonable amount of time and the out come was exactly what I wanted! She even offered to fix the hair cut for free if I got her home and found something I didn't like! Very happy with her and their services! I definitely recommend her and Petsense!

I had no issues and my dog was well taken care of during multiple vacations. It's also an…read moreaffordable price.

I was taking my labradoodle for grooming for awhile. Always a different groomer. Took all day…read more but I'm not picky I just wanted to keep her comfortable Then they started hiring a student as their only groomer in the place. 45 minutes my dog was there 60# labradoodle. (They rescheduled 4 times saying overbooked they told me ...truth was they did not have a groomer). Groomer contacted me 45 minutes she bathed, dried and shaved my 60# dog like a sheep and told me she needs to go to vet immediately. I picked her up and went In yelling. "What the hell happened". They brought Maggie out her ear lobes bleeding saying she shook her head. I said NO What do I owe you. They said. Nothing since there is an issue and here is where you can take her. Since it was weekend I couldn't find any affordable. 245$ later. I walked out of the vet With steroids and antibiotics and directions to keep her ears (lobes) covered. I asked them "you covering any vet bills on this... they let go of the grooming student. Who claimed to have her own business inside her home. They claimed no responsibility

I can't say enough good things about our experience at Pretty Paws. We have a shih tzu puppy who…read morewas in dire need of some grooming attention. We called and were informed that we could bring her by on any Tues and Thurs afternoon to visit and become comfortable before an appointment for full service. We dropped by on a Tuesday afternoon assuming that it was just a 'hello' and possibly a doggie treat or something. She was offered a quick trim of her face and, OMG, she was treated with such patience that I was in tears (she is a handful). Her official puppy trim (which was carefully explained as being not a full cut/grooming) was two days later and they did an amazing job. We have another dog that is part shih tzu/part yorkie and have had him trimmed at numerous places around town. Never have we seen such TLC and talent!! These folks obviously care about dogs and it shows in their respect to the owners, patience with the dogs, and their attention to detail. Thank you, Pretty Paws for your excellent service!

We've been visiting Pretty Paws for 5 years now, they do such an amazing job. It's hard to find…read moresomeone who knows how to cut a Bichon. I recommend the to everyone I know, they're the best in town!!!