I've been using Bellboy Drycleaners for over a year primarily to launder work shirts or dry-clean…read moreother garments. They are a local small business owned by a super nice family. Their turn around time is incredibly fast compared to other places I've used. Also their prices are really reasonable. If you need to have an item altered they do that too. Overall this is an awesome business to get your shirts laundered, dry cleaning, or alterations.

This is the best dry cleaning and alterations shop I have ever used. The staff is efficient,…read moreprofessional, friendly and they turn around your garments in just a few days, not a week. Their alterations and cleaning are superb. Their prices are very reasonable too. I would definitely recommend anyone in the Worcester area to utilize their services.

I've been a loyal customer for many years, always bringing my dry cleaning to your Pleasant Street…read morelocation before it closed and then to your Auburn location. The women at the Auburn location are professional, very kind, and helpful with specialty and designer garments. However, I am seriously concerned about the man who works there. I believe he's the only man who operates in the front of the store. I am writing this formal complaint because he is consistently condescending and passive-aggressive, which is in stark contrast to the other employees. This is why I feel compelled to raise this issue and escalate my complaint about the mistreatment I've experienced as a customer by this employee. On the 18th, while I was waiting at 9:00, he came out from the back, appearing annoyed that I was there, and mumbled under his breath. When he took my bag, he remarked, "You couldn't take it out of the bag?" and added, "I don't know if there is poop or urine on your clothes." I was shocked and disgusted by his tone. I want to make it clear that I would never bring clothes like that. That is not my character, and the other associates can confirm this as I am a business professional myself. When I asked him for his name and the owner's number, he refused both requests. I have never experienced poor service from anyone else there. This man behaves in a toxic and disrespectful manner and takes no ownership of his words or actions. He claims to treat everyone the same, but I have seen him speak to others neutrally. I hope your store's cameras and audio captured the incident because I want this behavior addressed to prevent harm to your business. I would appreciate a phone call if you would like to discuss this further. To resolve this, I request a formal written apology from this employee, a commitment that he will receive customer service retraining, and that you inform me in writing of any corrective actions taken. Additionally, please outline the steps the company will take to ensure respectful treatment of customers from now on and keep me updated on your progress. Until these actions are taken and I receive confirmation, I will not return to Dooley's.

I recently brought a comforter to be cleaned and pressed. When I went back to pick it up, I didn't…read more realize until I opened it that it had not been pressed and was. full of wrinkles . I brought the comforterback to the sales person and told her that it had not impressed at all. She took my information and told me that she would get back to me. Proximately 10 to 15 minutes later we received a phone call saying it ready for me to pick up. We went back and picked up the quilt and took it home. When we opened it up still wrinkled. I immediately called the woman at the cleaners. She refused take any responsibility for the problem and tried to blame the hangerfur all of the wrinkles. wrinkled.

Visiting from out of town and needed my suit cleaned and wifes dress steamed in a rush. They were…read moreable to get it done in under 24 hours and did a fine job. Prices may be a bit high for the area but didnt seem that crazy to me. Would go back again.

TERRIBLE EXPERIENCE! Prefer to wash & iron shirts myself,…read morebut have been a periodic customer here years under previous ownership also. Brought 2 specialty raincoats for zipper repair: first returned "couldn't fix", but removed stuck customized zipper pull so I no longer have it to take to another shop. Second charged $60 to put a zipper back on track, with weak explanation of cost calcuated on REPLACING zipper track, which was unnecessary. Left name & number for owner several times without callback. Finally went to Town Hall to look up contact info, left a letter in his mailbox in Worcester, no response. Completely unprofessional.

Sam and the other older lady take really good care of this place. Now I haven't been to a laundry…read moremat since Lucy's off of Mechanic st back in the day but, this place has been a life saver since our apartment buildings' machines have been out of order. Very clean from the floors, to the machines, to the lint screens and trash barrels. Hard to believe it used to be a hardware store in the same slot. These ladies bust their ass to keep the place going. I can honestly say it is a way to get outta the house for the day that I don't dread.

Very Welcoming ,clean & soo easy no hassle at all would def recommend this place if u are from Out…read moreof State

The best cleaners I have found in this area and I am not easy to please. Friendly service and…read moreshirts you can pull off the hanger and just wear. They're not over starched or messy.

Great cleaners! My dad spilled coffee over himself while we…read morewere visiting family. He decided to take a sip of his Starbucks latte when he had to abruptly stop causing his white polo to be stained in coffee. Fortunately, this cleaners was nearby. We dropped off his polo, and after a few days, got it back in pristine condition! It even felt like it was new. Prices were definitely reasonable, and anyone complaining about it has forgotten that: 1. Inflation has been and will keep happening 2. Supply chain issues has caused a shortage of certain materials that are necessary for a dry cleaner's When you take these things into consideration, you really can't fault them or any location for the prices. Blame your boss for not paying you enough and JPow for inflation. Overall, great family run business with very nice owners!

I contacted them with a very tight timeline for a bridesmaids dress to be altered. They had us come…read moredown with the dress in a Thursday(the wedding was ten days away) and they told me it would be no problem, it would be ready in time. And it was, with days to spare. I expected to pay quite a hefty cost given my urgent need, but no, it was a very reasonable charge. I've used them for years for my dry cleaning needs but now I have a new go to for alterations!!

Worst customer service I've ever experienced. Picked up shirts that were laundered and 8 shirts…read morecost $30. I thought it was a little high and mentioned that to the woman and she became extremely angry and rude and told me that I should find another laundry and this would be my last visit and don't come back (in rapid broken English). She can rest assured I will never be back unless there is a change of ownership. Extremely rude person. I really don't know how they stay in business. I would have given zero stars but that was not an option.

Customer service is the key to success when dealing directly with the public. I was impressed upon…read moreentering this modest establishment. Eli was welcoming and helpful. My needs were simple but very important to me. The work required adjustments and tailoring to make a new linen jacket fit. Measurements were taken and the turnaround time was perfect for my needs. When I picked up the jacket was perfect in every way. Well worth the price of perfection. Definitely come in for the organic cleaning and trust Eli with all your tailoring needs.

Had a down comforter cleaned, service was very good and the comforter looks great! Location was…read morevery convenient and personnel are very friendly

My favorite coat tore apart at the seams on one sleeve. I took it to another tailor with high…read moreratings in Lincoln. It took several days longer than quoted (9 days total), and upon receiving it, noticed that the seams were not completely sewn. On top of that, the liner was poorly mended. Frustrated that I had to wait so long for such crappy work, I looked up Joshua's. I should have taken it there from the start. I missed the guy's name, but it was complete when he said it would be and the quality of his work is easily better than the previous one. I may have finally found a tailor I can trust.

$200 to tailor a 3 year old's suit! And when I picked it up for my daughter, Pablo pretended that…read more my daughter had not paid for the services yet. Even asked me for cash! Thankfully I called my daughter and asked if she had paid for it! Tried to get paid twice!!!