I had a wonderful experience adopting from Santa Clara Animal Shelter. The staff were incredibly…read morefriendly, knowledgeable, and helpful throughout the entire process. The adoption process was quick, smooth, and easy to navigate, which made bringing home my new pup stress-free. I also appreciated that the adoption included spay services and vaccinations, showing how much the shelter cares about the health and well-being of their animals. Most importantly, I absolutely love my adopted pup! She has already brought so much joy into my life. Thank you to everyone at Santa Clara Animal Shelter for helping us find each other. I highly recommend them to anyone looking to adopt a pet.

We adopted Mona from this shelter mid June and she had been a joy to have in our house, the girl is…read moreenergetic and friendly, and puppy classes are discounted as we got her from the pound at HSSV. A few things to note: - The dogs do play rough / have really bathroom manners after adoption, thus you have to do a bit of training to coax it out. It took us two months but it has been otherwise good. Australian Shepards / Border Collies (we are getting an embark test but she looks like both), are suppose to be neutered 2 years in because they'll develop weak joints, but she was neutered at what they say is 4months, we believe she is a lot older than 4months when we got her tho.

Very disappointed with this rescue.. I had requested to adopted a kitten when it was only a couple…read moreweeks old (may 31,2018) from th foster mom Marina and even offered to prepay or put a deposit down but was told no need to.. Then when I finally submitted my adoption application (June 30,2018) I was told by the manager Kathy someone else was getting the kitten.. I highly doubt someone was before me ( I had been waiting for 6 weeks) and suspect they gave it to a friend someone knew.. Don't do business with them!!! I have a 7 year old littl girl Who is VERY VERY disappointed now.. Very hard to try and explain to her what happened... I will sure to tell everyone I know and every chance I have to not to do business with them.

Wonderful animal rescue, does great things for community. Volunteers are extremely helpful & care…read morefor the animals. We're very lucky in San benito county to have this organization. Please support Pet Friends to help them continue their good work in our community.

Very nice when I called about animal services Gave me greatinformation onwhere to take for spadread more

Customer service is horrible in office they are rude and not helpful ... trying to reach the office…read morephone is impossible as well.

When will there be another dog food give away? Even more…read morethan needing food... I would like to say what a wonderful thing ya'll have been doing. I would like to give yall a million dollars to keep helping Monterey county, but I guess you have already figured out i dont have a million $'s to give. I will feel the same even if your unable to help us at all anymore. Thank you for your love & compassion. Lorie K.

Thank you for helping me with my dog Hanky. I could have never done it without your help. you guys…read moresincerely love animals and for that, I love you.

The staff are caring, kind and helpful. I was able to volunteer and this led to an adoption. We…read moreadore our pup and she's been the best addition to our family!

The good: I mean---- it's an animal shelter! They take in strays and tend to hurt and abandoned…read moreanimals-. That's wonderful!!!! The animals seem well cared for and healthy. The ugh : Every time I am here I cannot see the animals for some reason. I have rarely found a helpful, friendly face at the counter. You have to check in and stand outside and wait for them to let you in. Even when no one is there, they take their time letting you in. I don't want to play into classic government employee stereotypes but they give off suspicious and unhelpful. They ask why you are there-- if you say you just wanna say hi to the animals-- you know just see some cute animals and give them some attention they seem deeply mistrustful of your visit. Last week we went and DID want to adopt (2) cats. We were there at 3:50. They close at 5. There was no one out front but we did the tedious QR code and stood there for a long while. Finally we just opened the door and peeked in. The 2 women there were visibly annoyed that we did this. There was no one waiting inside or out so why make us stand outside? We felt like this was some weird power dynamics thing. Vibes were OFF. They said it was too late to see the animals. We asked why when they were open still for a whole hour. They said they needed to tend to the animals. We didn't say anything but we thought --- then if you are essentially closed to the public, why does the sign say differently? It's not exactly a place that is on the way to anything, so we made a special trip out there. We asked if we could just look at the animals. We knew what we wanted: a bonded pair of senior cats to start our new cat fam because our older kitty just passed away. They said no, that we could only see animals until 4. I didn't say--- but thought-- well if you hadn't made us stand outside for 10 minutes we could've seen the animals. Bottom line from us: 1) deeply unwelcoming; 2) weirdly overprotective (and not in an I-adore-animals-way- more-like-it's-my-house-manner); 3) you have lots of animals- do you want them adopted or not?!?!?

We adopted our Bowie via POMDR years ago. It was love at first sight. They worked with us every…read morestep of the way. They call or email me regularly to see how she's doing, 11 years after adoption. The mission is to rescue and to provide homes for dogs when their owners are no longer able to provide for them due to age.

POMDR has been incredibly helpful to me and my dog MAX. We have received food to help while I'm on…read moredisability after a work injury. We can't thank you enough.

Disclaimer: I only stopped by on a whim while in the area to look at the adoptable dogs. We did not…read moreend up adopting any so I cannot speak to the adoption process. The location is a bit isolated at the end of a street where it looks like there's some illegal dumping. But the building itself and facilities were very clean. It's honestly either the best shelter I've seen or the one closest SPCA to my home is extra rundown or both... You can stop by without an appointment just to look at the animals. This place does not smell. Really! I'm used to walking in and the shelter reeks of dog or waste. I don't think I saw a single accident. These kennels are all inside. They're glass. The dogs don't immediately cry and bark for attention! They're actually calm and happy for being in a shelter. The shelter has a little bucket of treats. You can help train the dogs to be calm by giving them a treat. What a wonderful idea! The bios are pretty detailed for each animal. They also have a couple in foster care but those bios are in the hallway wall. While we were there we saw they do a schedule and put different shelter dogs together in an outdoor area to play together. Play dates! Great idea for enrichment and to help learn more about an animal. From what I saw, I wish every animal shelter was this nice and all shelter dogs could be this comfortable!

My wife and I were excited to meet Molly, a 10-month-old MinPin, and were prepared to adopt a shy,…read morenervous dog. We have a well socialized Shepard mix, own our home, no kids, etc., etc. Filled out adoption paperwork, and over the course of a few days, we took time off work multiple times to fit the shelter's hour overlap w/ a 9-to-5. First, we were asked to return to introduce our resident dog. Then we were told Molly had been spayed and to come back later. After that, we were told she hadn't recovered well from the procedure and needed time. All delays were COMPLETELY understandable... but we expected that, once we finally met her, the staff would invest the time needed for a proper introduction. When we finally met Molly, she was understandably nervous around unfamiliar people. During her introduction to our well-socialized 50-pound Shepherd mix, Molly raised her lips and growled - completely expected behavior from a shy, unsocialized 10mo old living in a shelter. An SPCA volunteer who works w/ Molly was present and confirmed Molly has had little interaction with people outside of this particular volunteer. Given the background, and our willingness, I expected we would spend 20 to 30 minutes allowing Molly to become more comfortable and see if she would adjust/if the situation would be possible. Instead, a staff member overseeing us, Nicole, remained very apprehensive throughout the interaction. After only a few minutes, she told us, "There's no way this is going to work in a home with such a shy and nervous dog." She also expressed concern that if Molly were adopted and later bit someone, the adopter could sue. I responded that we were specifically looking to provide a patient, stable home for a nervous puppy and help her build confidence through training and socialization... and in fact, that we had done this with our current rescue (who had been returned to the Humane Society twice for "nipping" prior to us adopting). I also questioned whether adoption paperwork/California truly places liability with the individual working for the SPCA... thinking this was a bizarre tactic rather than just saying "no" two days earlier.. Nicole reiterated that California is "a very litigious state"and that this was a concern. I literally could not believe what I was hearing.. don't know if she panicked and needed to say something random.. but this was very lame. Disappointing me the most, and my primary complaint... this interaction ended after only about 5-10 minutes. No way this exceeded 10mins, not even close. There were 0 signs of major red flags, just a very shy puppy who had been living in a concrete/metal cage her whole life.. It never felt like Molly was given an honest opportunity to become comfortable with us or our dog. And to add.. the volunteer who regularly works with Molly seemed to agree with our concerns about how the introduction had been handled. Hell, we would have been willing to come back a few more times if that's what Molly needed for adjustment. I fully support shelters being cautious and making thoughtful adoption decisions. But when you make an appointment, grow a little attachment, prove that you're wanting and willing to get a thorough meet... and then the staff don't do their job (in my eyes at least)... big time bummer. Not every adoption is the right fit, and safety should always come first. In this case, the decision had already been made before Molly was given a real chance to interact with us. Multiple trips, rearranging our work schedules, and coming prepared to adopt a shy dog, we left feeling that the process was rushed and that very little effort was made to facilitate a proper introduction. Truly a bummer for Molly. I hope Molly finds a good home, she def. needs patience, incremental socialization, her own calm area.. and lots of love. To the SC SPCA, don't hesitate to call us back if you can't find a home for Molly.

Had to put my dog to sleep. Fill out form online, they follow up with emails. Setup appointment…read moredate and time, they send detailed instructions on where to drive in and park and call in. Staff very friendly and kind. The room is separate from the rest of the building and very clean and nice. Staff will explain all the steps. I've had two dogs brought to hssv for end of life services before and it was also very good for such hard times. I waited too long once and another dog passed away over night, don't wait too long to let your loved one go.

I had to cremate our arowana that had died back in April. I didn't know where to start as it was…read morea weekend and most Animal clinics were closed. Sally and Sophie, who were working at the Humane Society at the time were really helpful and assisted me through the process. Thank you so much!

Melissa is amazing. I worked with her and a local rescue here in Salinas to rehome 6 kittens this…read morewinter. I will definitely foster again. It was a happy, sad, fulfilling experience.

The volunteers are so knowledgeable and kind. They will help you choose the cat that is the best…read morefit for you and your situation. They really keep the animal's welfare at the forefront. What a dedicated group of people, from the fosters, to the in store volunteers, to the director.

We're just beginning the adoption process, but every communication has been so warm and friendly!…read more One of the adoption specialists really listened to what we're looking for, knew which of the fosters will be a perfect match, and put us in touch with the foster-mom. Those communications have also been warm and feel "right". Looking forward to meeting the prospective critter to see if she likes us. There are some truly psychotic people running rescue groups out there, and then there are others that restore your faith in humanity. So far, AARF is the latter.