I hired Rose's Cleaning to clean the carpet in the one room in the house that has carpeting. It's a…read moresmall room and they were able to fit us in last minute. Great! I spoke to Jim on the phone to book the service, and he was really friendly and helpful. He said his wife Rose would be in touch with a quote after I texted some pictures of the room. I don't know who I was texting with in the end. They quoted me $100. The two workers arrived right on time, were very polite, and did a beautiful job! However, they spoke no English and used a phone app to communicate. (You speak into the phone, they read the Portuguese that's generated, then they speak into the phone and it spits out English. Who knows how accurate it is.) I lived in a foreign country for 6 years and while I wasn't fluent, I had basic proficiency in the language... admittedly I worked in an industry where people spoke English, but for day-to-day things I was glad I could read and handle basic conversations. (This was pre-smart phone.) I'd love to hire Rose's Cleaning for their organizing service, but can't imagine how you'd do that with someone you couldn't talk to. They get good reviews for that, so maybe I'll try it. I'm skeptical but interested. If all you need is cleaning it probably doesn't matter that you can't communicate without a phone translator. Their work was beautiful and they were punctual and polite. All of that is great. I'm glad they could fit us in!

I have been been using Rose's Cleaning for a few years now for my condo, and they have been…read moreexcellent, at a fair price, and communicative in case I need to adjust the schedule. I recommend!

I made an appointment with the above company on February 19 for a February 28 cleaning. I received…read morea text message at 9pm the night before stating that all appointments have been canceled due to weather. As someone who is a supervisor and leads a team on daily basis, I completely agree on ensuring everyone is safe, especially when weather can be dangerous. In the text message the guidance given is to reach out to the company and reschedule. The very next day on March 1 I reach out to the company to reschedule. I receive a text message back two hours later stating that there is an opening on Thursday, 2 March at 12:30pm. I agree to the appointment. The day of, at 12:30pm I text at 1231 and mention that I am home, please advise when you arriving. No arrives, calls, or even sends a text. The company is a no show. I call at 1246 and no one picks up. I receive a response at 2:07pm I'm guessing from the owner since the person never identified themselves mentioning that they have COVID and have been hospitalized since Tuesday night and that there secretary was supposed to reach out to me an led cancel. I text back to summarize my experience and mention that maybe the secretary needs more training and it would have been nice to have received a phone call so I could schedule with someone else. I receive another text message that I felt was unprofessional and telling me that we are all "human" and that "this is not in my hands" and that "I have a second job, I work in a hospital, maybe I get infected there" as there are continuous apologies. Here are my concerns: 1.) When originally canceling the appointment due to weather, sickness, etc it should NEVER fall on the client to be the one to reschedule. Proper customer service entails the company reaching out to the client and making the effort to reschedule. This shows that the clients business is indeed important. 2.) The need to communicate through text message should be limited. Pick up a phone and actually talk to your client. This can help alleviate any misconstrued information and it shows your clients that they matter. I wish I could have experienced what the other reviewers experienced, however, the ball was dropped big time. I'm also in the process of moving out of my condo in two days, and this experience really didn't help.

This team is amazing! Prompt service and reasonable prices. Their business is growing and I'm glad…read moreto be apart of it. Communication has been fast and polite. The deep clean team went the extra mile for my family and I can't wait to have them back Bi-weekly. My house has never felt so clean! Give them a try you will be very happy with the results.

Janny was super responsive and got my cleaning set up within minutes of my request. She did a deep…read moreclean and it was great. She is very nice and professional. I'll be using these services again. Take a peek at the services listed under different cleanings. Next time I'll definitely add on an oven cleaning but my stove hasn't sparkled like this since I moved in!

This was a fantastic experience. They were able to fit me in the schedule within a few days. They…read morecleaned the whole house completely in a couple hours, and with a really pleasant energy. They cleaned the kitchen cabinet doors, not included in their regular service, but she said she couldn't leave them undone. I appreciate a job well done.

Our home was a challenge to deep clean, what with all the cat fur and dust! Nickie & Julia were the…read morehard working ladies sent by Ocean State Cleaning. They left the place sparkling! They bring all the equipment & supplies and leave your home refreshed. It was a good value. You choose the level of cleaning (regular, deep clean, or move-in/out) and everything is spelled out for you in the work order so that you can custom order your cleaning service. Should have done this sooner.

I previously didn't give a great rating because of an unsatisfactory experience with the cleaner,…read morebut nothing is perfect and I know this business aims to please. Other than very high prices, the owner really cares and deserves another chance. I would recommend that you try this business carefully. The owner has made a change in personnel.