Terrible customer service…read more Spent a lot of money to have a nice picture framed after being recommended to this place. When we received it back it was not centered in the frame. Owner said that she normally asks, which she did not, and never bothered to reach out over 2 months to see if we wanted our picture centered. You'd think that's pretty common knowledge that you'd want something centered in a picture frame you're spending $400 on, but maybe that's just me. Said it would be a minimum of $140 to attempt to fix - even though this was her mistake - and could possibly need to purchase an entire new frame for upwards of $300. Now making our simple framing project cost over $800. Absolutely ridiculous for a mistake that was theirs. Despite the unwillingness to help find a solution, I still would have reluctantly spent the money to have this fixed. That was until she got incredibly rude and loud with my wife and kicked her out of the store. If you want to spend money to have a picture framed off center, and then get yelled at when you're unhappy with the final product, then this is the place for you!

I LOVE My Frame Shop. They are excellent. I have taken a few things there to be framed and I have…read morenever been disappointed. The woman I have dealt with behind the counter (I am embarrassed to admit that I don't know/remember her name) is SO helpful when it comes to picking a frame and mat. I tell her generally what I'm looking for and she is really good at helping me narrow down my favorites. I've been beyond pleased with every piece I've had framed there.

Wow, Disney's Kingdom Hearts III finally comes out. The game has been out in Japan for a long…read moretime. With all the new Disney movies that have come out since Kingdom Hearts II, a lot of new territories have been added to the gaming world....as far as the Disney world is concerned . This game stop store was clean and organized from what I saw. The manager I talked to was cool and informative to the question I had for him. I like this store and the location is in a good place. I will be sure to return.

So about 3pm today I go into the Dulles 28 GameStop. I ask to purchase a Ragnarok PS5, warranty and…read moreto renew my GameStop account. I ask the manager can I split payments he says yes. I pay my first payment with a card $254. Then try to my credit card on my phone. That card is strictly credit . I don't have a pin. Well it doesn't go thru so he says hit cancel and try again. I try again and it doesn't go thru. I tell him we will have to cancel the transaction until a further time. He tells me well I'm not sure if I can do that. Let me call help desk. He calls the help desk and says they canceled it. But he then shuts down the work register. He never gave me a receipt, email or any type of cancellation form. He told me oh you weren't charged. But I check my account and I was charged $254. I only have some type of register log saying I spent $254. I've been shopping at GameStop for 15 plus years. Never have I ever got done bad this way. This guy constantly kept slamming stuff and being angry with me when I did nothing. I'm a customer. I've never been so scared to go back to a store. I just want my money back and I'll never even visit a GameStop again . This is for 10 year old nephew whom my brother sent me to go grab. He's now out of $254 and my nephews birthday gift has now been sold. Like what do I do now? This is messed up

We had an incredible experience at Build-A-Bear in Fair Oaks Mall. My mother and I brought my three…read moreoldest children in for a special day while Grandma was in town. As a mom of four under seven, I'm very familiar with the chaos that can come with excited kids trying to make decisions -- and let's just say... it was a long process. From the start, both the manager, Rich, and another employee, Jaleesa, were fantastic -- friendly, knowledgeable, and incredibly patient. They offered help multiple times throughout our visit, without rushing us or making us feel like we were a burden. When it was finally time to bring their new stuffed friends to life, Rich went above and beyond to make it magical. The ceremony was full of energy, heart, and fun -- my daughter has said multiple times since that she'll never forget the day her bear was born. Jaleesa was also wonderful -- kind, helpful, and warm throughout the process, especially when it came to choosing outfits and final touches. I especially want to recognize Rich's enthusiasm, positive attitude, and the kindness he showed even while speaking with his team. It's rare to find people who truly love what they do -- but it absolutely showed here. As a mom, investing in toys like this for my kids is no small thing -- so I'm incredibly grateful that this wasn't just about the stuffed animals. It was an experience, a memory, and a moment my children will carry with them. We've visited this store before and had a good experience, but this time was unforgettable thanks to Rich and Jaleesa. We'll definitely be back -- and I'll be recommending this location to everyone I know!

10/14/23 Stopped by with some friends and noticed a lot of…read moreHalloween themed merchandise is out and about. Most of the stuff I saw is based on The Nightmare Before Christmas. The black women/men's dress boots are all sold out. Well, maybe not. There are one pair left on the princess frog. This place is pretty busy. The sounds of kids laughing with joy/glee warms the heart. I wanted to see if The Ursula Bear is still being sold. I bought one earlier on this year and only recently bought boots for her. I Saw the Harry Potter School Robes are back. It was tempting to buy a RavenClaw Robe, but resisted. My Ursula is a Slitherin for life....no!...FOREVER:) It was nice to visit this store again.

After trying several others, I have been working with Caron on both historic and custom pieces…read moresince 1988. Her creative insights and detailed craftsmanship are simply best. People are always commenting on my art displays, framing, matting, & glasssing.... and I simply refer them to Caron. She is an exceptionally gifted and conscientious professional in every sense of the word.

Tracy was super-helpful, professional and careful in hanging our newest (and largest) metal art…read morepiece, as well as a couple of other pieces in our family room, and provided recommendations throughout the process in how and where to best place our art. We will definitely call again with any hanging/installation needs, and keep Broadway Gallery in mind for help with framing in the future as well.

I and my contractor have been clients of SW in Herndon for years now, and every single time we go,…read moreit's a great experience. Although over the years the staff have changed, the standard of service has not. Uniformly polite, knowledgeable, friendly, quick--the list goes on. I went just a few days ago for the first time in quite a while and after having had a bit of a bad day. But when I came out, I was smiling and had forgotten what was on my mind, because the staff knew both exactly what I needed in terms of paint, and treated me with kindness and care. And, b/c I am a returning customer and work through a contractor usually, they also made sure to apply every legitimate discount they could, making the purchase extremely reasonable. I would not go anywhere else.

Great staff! Mike especially is incredibly knowledgeable, professional,and very patient in…read moreanswering the many questions l came up with. I literally brought 12 cans of paint from when my wife and l repainted our apartment 6 years ago, which were not labeled wet at all, and he was able to help me interpret what each color of paint was, what room it went into and created. Replacement paint, all in 30 minutes. I left great leaving the day and knew l had a solid plan and better organization for my next project. Very grateful and will definitely visit again in the future. I recommend it

In an area better known for technology, GRACE is the prime jewel in Reston's cultural tapestry…read more Not only does this beautiful art space at the lower end of the Reston Town Center bring the best in cutting edge contemporary art and artists to Reston, but their annual Northern Virginia Fine Arts Festival is one of the most respected and best fine arts and crafts outdoor arts festivals in the nation. For that event GRACE brings several hundred artists and craftspeople from all over the nation for a two day art extravaganza in May. This is the perfect family outing for the art lover. The Center also offers all kinds of classes, talks and events designed to bring a powerful art presence to Restonians.

I went to the 2014 Northern Virginia Fine Arts Festival in Reston. This is an annual event held…read moreevery year in mid-May. The Greater Reston Arts Center (GRACE) sponsors the event. Over 200 artists from around the country participate and set up booths in the Reston Town Center to display and sell their works. The items displayed are very professional and generally very attractive. The items range from traditional to the unusual. However, the items for sale tend to be very expensive. I'd recommend this festival; it is unique and has creative art.

I got my maternity shoot by reflectionsbyph…read more Outdoor and Instudio shoot was awesome. The Couple was awesome and patiently chose our outfits and did a great job. The pictures came out really beautiful Thanks hethal and team for the memorable shoot

i've had numerous projects completed by this calico over the years and i am still using the…read morecurtains they made for me 25 years ago because they are timeless and beautiful, the fabrics are excellent quality as is the craftsmanship, they r not the cheapest because their work is really outstanding and you get what you pay for, i've also bought fabrics for projects i've done myself and the staff is very helpful in making sure you have the right amount needed, i'll be very sad if this location closes.

In early July, 2024, I called this store to discuss a rough price range to have curtains made and…read moreinstalled in my living room. Based on the estimated price range stated, I agreed to have drapes made.Pressure was put on me while I was on vacation to rush picking all details online for the order immediately to meet my critical deadline for my daughter's wedding reception in September. In September, I notified the company that I had a severe case of COVID, and they immediately stated that the installation would be canceled.Then,I was told I would be charged an extra $200.00 for cancelling.I had to argue in my very sick state with several Calico personnel before this additional charge was retracted.I was offered only 11/1/24 for the new installation date-1 day prior to the rescheduled reception date.When the man showed late to install the drapes, they were defective.I then missed having them for Thanksgiving,the holidays,and a milestone birthday for my husband and myself in December.The entire purpose of purchasing these drapes was ruined; the price was 3 times what I had originally been estimated; the drapes are merely ok; there has been no follow up since they were installed; and I could have ordered something similar from Amazon for 1/3 the price. Except for the salesperson, Bridgett, who was very nice and apologetic, the manager and other employees there were rude and difficult. I feel that I wasted a lot of money for something that was far than satisfactory.