Said they called when they got to the location but they didn't. They ended up leaving. Also left us on the side of the road the second time waiting 2+ hours. The third time the driver was extremely rude over keys locked in the car and said, his direct words, "I have better things to do than this." We actively tell AAA to avoid sending them now. They are the absolute worst. read more

OK nobody loves having to have your car towed it's stressful and can be expensive. The individual JC truck drivers are like independent operators - so not all drivers are the same. I have used JC twice in the last month. Both drivers were courteous and efficient in safely loading my cars and in driving me to the repair place. They took pains to avoid front bumper scrape and really secured my vehicles well. Off loading was flawless car undamaged. read more

Joe from JC Transport is the man you want if you need a tow! He took care of business and was a good friendly dude! Thanks Joe!

Hit a bad pothole resulting in immediate flat tire. GM roadside assistance contacted AA. They contacted JC transport for the tow. Although we had to wait a long time.(likely not fault of HC Transport) the driver was very nice, careful with the car, and insisted on waiting with us for 30 min until Lyft driver arrived. Nothing bad to say about this company. read more

I had made an AAA call in the snow. The driver was so great! Fixed my tire in no time.

AAA Contractor actively trying to rip people off. They were dispatched for a battery replacement through AAA. Showed up in a reasonable amount of time and tested the battery as expected. Then tried to add "difficult installation" fee of $50. I was a little confused by this as I drive a pickup truck with an exceptionally easy to replace battery (I have done it myself before). Then the shenanigans started. I was willing to pay the BS $50 upcharge just to get it done when he told me the $50 had to be paid in cash. He would remove it from my AAA invoice so I could pay the battery replacement with a credit card but only the $50 install had to be cash. I think its pretty clear that my install was not at all difficult and the $50 would go right into his pocket. I told him to get lost. Be aware and AAA should be ashamed to use contractors with these practices. read more

The tow truck operator, John was extremely knowledgeable efficient and courteous. He had to had to rescue our car from a very tight area. Excellent and precise process Thank you, John read more

AAA should be ashamed of themselves for using this company. We asked for service on Sunday evening at 9:45 pm and they arrive 6 am Monday morning. I am so disappointed in how this entire situation has been handled. Still waiting on AAA. I have been a member for years. HORRIBLE- ZERO Value! The tow truck driver was wonderful. read more

Called AAA. They sent a gentleman from this company to help. He showed up in 10 mins. Changed my flat and was finished within 30 mins of my call! Thank you! read more

Ugh. Towed car home through AAA. Two months after towing to repair facility which was not able to fix. Apparently AAA would not cover the tow two months later since it was from location it was towed to so JC charged $100 CASH to tow back to house. I had asked for a flatbed, but these people used a tow truck. You don't tow a sports car. It screws up the undercarriage and spoiler, which was screwed up when they towed. I specifically requested flat bed. Rude. read more

Can't place all the blame on JC transport company for my poor experience initially. Learned the drivers are individual contractors so my bad experience stems from one of their contractors being a poor employee. Another driver from the same company resolved my issue and was great to work with. read more

The young lady was very polite and started the vehicle in just a few minutes. She did arrive on the schedule by AAA. This service was of great value to us today. read more

Contacted AAA and they dispatched JC Transport, waited over 3 hours. Contacted AAA 4 times to check status, 2nd time told ETA was 45 minutes, 3rd time they are 5 miles away and waited 75 minutes, final time told 8 miles away. Made no sense what so ever then finally came after 4 hours. read more

If you need AAA's roadside service whatever you do make sure to tell them not to send JC Transport. My daughter had a tire leaking air and after JC Transport picked up the car what should have been a routine tow job turned into a $1000 repair when the driver tore off the front bumper in transit....something he refused to take responsibility for. We later found out JC Transport has an approval rating of 1 so our experience must be similar to others. The bigger question is why would AAA use a third party contractor with such a terrible rating???? Again demand AAA send someone else and if they don't make sure to take plenty of pictures before these thieves load your car. read more

Called AAA for a tow. They said they'd be out by 3pm. I drove to the location where my other car was broken down and got there before 3pm. The ETA then became 3:30pm, which wasn't a problem. After waiting for 45 minutes, I saw a tow truck drive by, do a loop, then drive away. I went to check the link AAA had sent me to track the driver and the link just said "Thank you for your service!". I immediately called AAA to say that I could no longer track the driver and that no one had showed up. AAA tried calling the driver, who sent the call to voicemail. At no point did the tow driver attempt to call the two phone numbers on file. If they were lost or confused, why not call? My guess is that they didn't want to go outside in the pouring rain, but still wanted to bill AAA. Horrible service, crooked company, never again. read more

Called AAA at 12:30. They said 85 minutes. At 1:50 called again. Told driver we to the nearest intersection, then tried to call me. It's now 3pm and I'm still sitting on the side of the road. I hate AAA. read more

The driver aggressively came after me try to fight me after I complained his service was terrible. I backed away and the driver followed me trying fight me. I asked him to back up multiple times. I thought everything was over as sat back in my car but he came back over getting my license plate. I asked him to get away from my car and he walked over to me from 5 feet behind my car as I stood by the driver side front door. Never did I say I wanted to fight but he kept threatening to fight me. Never use this company read more

If I could give 0 stars I would. If AAA sets you up with this company, request a new company to deal with your car. We've been calling personally, as well as AAA reaching out to the company / driver multiple times today. Absolutely no response, we've been waiting for a tow truck for 5+ hours when they told us they were 65 minutes out. We ended up completely cancelling our request after waiting all day to hear back from this company. Horrible service. I never write reviews, but completely warning everyone against using this company. read more

Called AAA for a tow truck and JC Transport was assigned. After waiting for 2 hours they postponed 1 hour more, and after that again 40 minutes more. Still waiting on the street without getting a correct answer from both parties. If you get assigned to this company, just ask AAA for an another towing company. read more

I was set up with a tow through AAA... pickup was quick everything seemed fine..when they arrived at my house where I was having the car dropped off, the driver clearly had trouble dropping the car in my driveway...our car was damaged when he attempted to get it off the flatbed. At that point he was told to just drop the car on the street at the corner which he did....after dropping the car he asked if I wanted him to take a pic of the damage and have his supervisor contact me, I said yes, if that is protocol...this happened before 9am on Monday it's no Thursday afternoon and I have heard nothing from them....I did contact AAA. read more

Waited 3 hours for pickup and tow truck went right past our vehicle I followed him and flagged him down and he said it wasn't his pickup and they had 5 other trucks out there I called AAA back and this company said they completed the pickup THEY Are lying! I told AAA not to use them anymore Now we are waiting for another tow truck company DO NOT USE THIS COMPANY! read more

We have a AAA membership, and JC Transport was the company listed as the tow truck. The driver was over an hour past the quoted time from AAA and then proceeded to be ignorant when arriving. When asked about why he was so late, the driver smirked and said "I just got the call", which is a lie because AAA had provided the JC Transport tow truck information an hour prior. Unhappy about the time it took for the driver to get there, my father said, "Just tow the car." At 11:15pm at night, the driver cursed us both out for a solid minute, proceeding to get in his truck, and take off, reckless amounts of speed. He took a corner in the parking lot that was a blind corner considerably fast, and would've definitely injured someone if they had been there. His reckless, ignorant, rude, and completely unprofessional attitude is not okay. Never use this service, and if with AAA, DO NOT let them send you one of their trucks. read more

I never leave reviews but this place deserves one. My son called AAA for a battery issue around 2pm. No one ever came. I requested AAA send someone at 630pm. I ended up calling AAA 10 mins after placing the request via the app, only to be told that both the 2pm & 630pm requests had been cancelled by the company. They never notified AAA or us, the customer. My son waited in the cold for all those hrs, for nothing. The AAA rep said he was going to submit a complaint to the company as well as his manager but that may fall on deaf ears. Next time, we know to CALL AAA and ensure that JC TRANSPORT IS NOT DISPATCHED TO THE CALL AS THEY ARE NOT RELIABLE OR RESPONSIBLE. I will be calling AAA back to tell them of the long list of negative reviews here & request that they stop doing business with them. It's currently February & today's temps didn't get about 40 degrees. My son waited in a cold car & that breaks my heart. I gave 1 star because Yelp doesn't let you apply Zero stars. read more

Their driver, Zak waits in the Justa Farm Shopping Center to tow cars. It's right in front of the DMV in Huntingdon Valley. Right after my mom got out of her car and crossed the street, he snuck in to tow her car. My mother is a retiree in her 70s. I understand that towing is a business, but waiting for people to park there to tow them away doesn't seem like the greatest thing to do especially during a pandemic. I wouldn't want to do business with a towing company that practices predatory towing. read more

JC Transport - Zak waiting to tow people in front of the DMV. - Towing Near Me - Hatboro, Pennsylvania

Their towing guy Zachary is the rudest person I have ever met during my last 24 years living in this country. Due to broken accent and English being a second language he would not work with me. The costumer is not their priority, money are. Towing cost was changing from $150 to $275 and ended up with $300. The receipt was not provided either I added comments on FB but they deleted it and blocked me. Don't trust them. read more

Like other reviews I had a similarly awful experience. I got stuck when a parking lot I pulled into was washed out due to the recent storm. I got stuck in a ditch and only needed to be pulled out. The very large man, carrying a side arm, was hostile from the beginning. After berating me for attempting to pull in the lot he told me it would cost me $150 dollars. I reminded him I had Triple A but he said it didn't matter. I questioned him on that and he got very angry and refused to help. He walked back to his truck, muttering "Hard Pass", and just took off. He was definitely trying to take advantage of the situation. This guy was the biggest low life I have encountered in qui a while. By the way, my friend with a winch had me out in less than 5 minutes. read more

Driver lied about arriving on site, never showed up, literally still waiting here 2 hours later. Thanks for nothing. Oh and thanks AAA for not helping at all. What a joke and massive waste of money. Literally been left out in the cold and nobody seems to care at all. Will be in touch with the better business bureau. read more

Terrance was great!! After waiting 2 hours for a different towing company, I asked AAA to find the second closest driver. Within 15min Terrance was there with an awesome attitude apologizing for a completely different company's mess-up, and within 5 more minutes he had changed my flat tire and made sure my spare had enough air in it. Thank you! read more

I would rate lower if I could... Had this company come out for a tow back in June, was told after they arrived it wasn't covered under AAA, so I had to go get cash. I paid the driver and he left with the vehicle. Since then, I have been communicating with them to get a receipt so AAA could reimburse me for the tow. They initially responded, but have stopped altogether. I have filed a complaint with the Better Business Bureau, which has gone unanswered. They likely pocketed the cash and did not even log it as a service. HORRIBLE CUSTOMER SERVICE. All of this for a damn receipt for 110. Pathetic... read more

Super unprofessional.. towed my car from aspen apartments sent me to 3 different locations before telling me the actual location a block away from aspen apartments. It was a hassle getting the location to my vehicle in the first place with them "not being able to say over the phone" but also "not being able to meet in person or give a location" . BAD BUSINESS ! read more

If I could rate no stars I would. Don't trust these people not reliable at all. Not even to change a flat tire.

My tow driver was more concerned with getting a kickback from a garage in Willow Grove then taking my car where it needed to go and then the second tow driver was more concerned with diagnosing and diagnosing my my car just towthe dang thing please read more

Ryan from JC Transport came recently to change my flat tire. He called twice to keep me apprised of his arrival time (which took only 20 minutes). After arriving, he put the 'donut' tire on my car, the flat tire in my trunk, and explained the limitations of using a 'donut' (safe miles, speed, etc.). He gave great service! A+ read more

My daughter was in an accident and then broke down on route 309. AAA sent this tow truck. The driver was foul-mouthed and angry. He threatened several times to leave. Since it was late at night, I talked him down and convinced him to tow the car. I wanted it brought to our preferred body shop but he pressured me to bring it to his friend's shop. I agreed since I thought he would probably refuse to tow it. Once we got to his friend's shop he told me about ways his friend cheats the insurance companies. Luckily my shop was able to get it the next day. read more

Called AAA today for a lockout service. AAA told me the wait was 55mins, which was fine. Within maybe 15mins I got an update text saying help was on the way, ETA was 15mins. 10mins later Matt showed up. He was very nice and a true professional. He took MAYBE 2 mins to open my car. He even offered to jump my car for me, which I declined as I didnt want to keep him, and I already had a battery pack jumper. AAA usually sends a survey email after a callout, which I haven't seen yet. But I wanted him to give some props. Matt is a great asset. read more

DO NOT USE, Truck Drivers as noted by different reviews will scam you and charge you an extra cash only charge for your towing even when you are covered fully by AAA. I was charged an extra $60 cash only mumbled charge. Other person said they were attemptedly charged $150! Drivers cab also smelled extremely strong of cannabis. read more

Worst place I've ever worked, the management was horrible and the truck maintenance was a lot to be desired.

I'm writing this review to explain how I was mistreated by a tow driver from AAA last Friday July 2nd. He works for JC transport. It was 9:30 pm I called AAA requesting tow service. My car broke down going to work. I was next to curb on rt 73 and sunset Rd just pass arcadia university in Glenside Pa. The driver arrived he had a serious attitude. After verifying my ID he began cursing to himself saying how this is bullshit and he wasn't going to get killed towing my f'g car. It was clear for whatever reason he did not want to be there helping me. I felt very uncomfortable by his disposition. However I remained professional. I explained my car broke possibly lack of gas but I felt it was probably something else. So I wanted it towed. He grew impatient. He wanted me to sit in car put car in neutral so it could be reversed onto sunset road. He refused to tow it off of 73. He said it was unsafe. Even though he has equipment to secure a tow scene he refused to be bothered. And there was minimal traffic it was safe to tow. The car hit the curb as I backed it up. He moved car off curb with his truck . But it was going to get stuck again on second try. He yelled grew extremely hostile' saying I ain't dealing with this shit anymore. He got in his truck and drove away extremely fast. I called AAA the operator did not seem to care offered begrudgingly apology. And told me I would have to wait until 1:30 for next tow driver. I am cancelling my AAA membership. A good Samaritan helped me get home by the way not AAA. read more