I got started last year with Stretch Lab prior to them officially opening. The therapists are nice…read moreenough however, when I attempted to cancel I was encouraged to put my account on a freeze. When the freeze time was over I was contacted to set up appointments. Again I tried to cancel then was hit with a cancel charge. The new manager and I went back and forth a few times over the phone She even apologized that the previous manager did not tell me about the contract cancel fee to which I replied "you're not doing anything to fix it or retain my business". Recently I received a call from a 3rd party collections. Yes, they sent me to collections after I politely asked to cancel multiple times. Be cautious dealing with them because they are much more interested in going after your money not improving your health.

From my experience the owner is not involved in her company nor dose she want to. If you come here…read moreexpect to pay $55 for your first visit and then be conversed into signing up for 3 months. Now that your signed up that's when the scam really starts. You'll be told that you have to go in a sign a cancellation form a month in advanced, but when you go in they never have a form available and then will try to push it off until next week and once you do its too late and then your'll get billed $500. If you decide not to pay for a service you been telling them you don't want expect to be sent to collections. It's mine blowing that a company has no control over their own billing or so they say. Another thing is if you pay in advance for a few session they will without hesitation tell you your sessions are expired within 30 days and collect your money and then have the audacity to tell you that it's because you wouldn't have seen any benefits anyway. I would avoid this place like the plague and look any where else.

Get stretched and gain mobility, flexibility and LONG LIFE! A fantastic and much-needed addition to…read moreour community! Thanks to Aubrey my lower back feels wonderful again!!! Today was an introduction session and I felt the movements and stretching were safely performed. The MAPS intro was a neat eye opener! Ready to come back for a second session soon! Very clean, smells wonderful, professional and knowledgeable staff.

The staff are friendly and the stretch is good. Location is clean and comfortable…read more That being said this is a subscription model with limited staffing and limited availability. Unless you have lots of free time during the day, finding an available appointment time can be challenging. Credits (4 per month) are use them or lose them. Like other reviews have said, this is a good way to throw away around $300 a month as you're at the mercy of their staffing or lack thereof. I'd prefer a model where you can buy credits and use them at your leisure. Cannot recommend based on current business practices.

Flexible and convenient and wonderful. Kelsey, Aaron,…read moreTasha, Rachel, and Zoey are great!

I've been for one session so far, and decided to purchase a package. I'm a wheelchair user for 3…read moreyears now, and was curious about this place. Hunter was very knowledgeable and careful, I felt sleepy halfway through the session so I know the regimen was working.

All the staff is so welcoming and friendly! They know what they are doing and they do it beyond…read more The price is the only downfall but it is worth it if you dont go to pt.

Coming back to re-review. I went for my first session and everyone was fantastic. The sales reps,…read morethe guy that checked me in, and the flexologist. The first stretch itself was a total waste for me to be up front. I left feeling just as in pain and tight as when I came in. The stretches were very basic and none of them required an assistant. The locations that needed stretching were overlooked. Even though everyone was so kind, professional, and caring, I didn't plan on returning just because I didn't need to spend money for stretches I could do myself that didn't really help my situation. This is where the review changes. A couple of people reached out to me over email and bent over backwards to take care of me which was totally unexpected. It's been very humbling to see what real customer service looks like. I mean everyone shot it out of the park there. On the customer service and professional end, I can't rave enough. They deserve a five-star review.

I absolutely LOVE StretchLAB Dominion! This is a must for those who are looking for a way to stay…read moreflexible and improve your mobility. I exercise regularly, and didn't even realize how much my mobility was limiting me until I started stretching. Your range of motion will improve and you become more conscious and aware of your body. Haley and JC are my absolute favorites, and I highly recommend you utilizing one of them when you visit StretchLAB. P.S. Val Garrison has such a wonderful spirit when working with customers! Her energy is contagious, go in and have her help you get started!!!

Wow! I didn't know how important starting was until…read morerecently. I'm really enjoying the stretching classes on Sunday! I'm learning how to replicate them at home and doing better and feeling better from the classes. Of course my personal stretch time is amazing! Marcos and Justin are both amazing!!! They bring a different technique each, but I loved my first month! I highly recommend the try it assessment before. I think you'll love it!

Love the stretch I received and the service was exceptional. The facility was very calm and…read morerelaxing. I highly recommend getting a free sessions in to improve your overall mobility.

From the owner: StretchLab offers personalized 1-on-1 assisted stretching sessions dedicated to delivering lasting…read moreresults. Our certified Flexologists utilize science-backed techniques to help you achieve a deeper, more effective stretch than you can on your own. Benefits include increased range of motion, improved posture, reduced muscle tightness and better overall movement during your daily activties. StretchLab is great for working professionals looking to reduce tightness, busy parents that need to relieve stress, active retirees who want to maintain their mobility, and competitive athletes who want to accelerate their recovery and performance.

I really enjoyed my flexologists at StretchLab, however, I am extremely disappointed in their…read morepolicies that take advantage of clients. I needed to place a medical freeze and missed two months of sessions. During that time I was never notified that my flexologist left, nor was I reminded of cancellation policies upon the closing of my contract. There is also part of the contract that says you cannot cancel after a freeze, even if it was medically required--this forced me to spend more money than I had anticipated. To "help me out" they put me on a new agreement for a lower cost plan until my cancellation went through. I was told it would be a lower charge for ONE month and no further charges would occur. I was told the owner would call to discuss with me and she never did. I ended up getting a text from the owner saying she was never notified. When did call, she talked over me while I was trying to share my concerns. She confirmed that my contract was cancelled for the next month (March). She kept telling me that in my emailed agreement it stated there is a 30-day notification for cancellation, the attached photo is the policy included in the agreement email she is talking about. She did not acknowledge this when I read it to her over the phone. Overall, the lack of professionalism from the business owner was disappointing. I wasn't going to write this review until I was charged AGAIN even though I was told my contract was cancelled over the phone and via email.

I was looking forward to having a stretch here but they cancelled the morning of my first appt…read more They texted me to do so. During intake they took payment so I asked them to refund the funds and they requested that I call them for a refund or reschedule. I asked them again to refund as I could call later to reschedule, but I received no response. I had to contact my credit card company to dispute the charge as they hadn't responded or refunded the amount an hour later. They processed my payment while I was booking on the phone, and 4 hours later they've not refunded it. I find this to be an off putting business practice as I didn't receive the service due to their cancellation. I'd never go back as they have poor financial and customer service practices. Bummer, I'll go to another location.

The staff is friendly, the place is always clean, and paper towels and cleaning supplies are…read moreprovided for patrons to use before and after using the equipment. The locker rooms and showers seem very clean. I really like and enjoy the new setup after the renovation.

This location has so much potential. If the manager would just fix the things that are broken…read more The handicap shower doesn't have a shower head, several of the machines have broken buttons, and the paper towel dispenser doesn't dispense. I've already talked to them with no change. Good job guys.

First time at the location and it was nice. For a Saturday it wasn't packed at all, they even had a…read morestretch room which I liked because it had a little of every to get a good stretch in. It's a way smaller gym but still had everything to get a good workout in.

I don't usually leave reviews like this, but I'm left with no choice after my frustrating…read moreexperience with Gold's Gym. I have been trying, unsuccessfully, to reach someone who is competent enough to help me with a cancellation, stopping payments after the cancellation, and now a refund for payments that were still processed. The level of service I've encountered--both at the club and corporate level--has been appalling. It's lacking in professionalism, empathy, and basic customer assistance, which you'd expect from a company with such a long-standing reputation. I've been a loyal supporter of Gold's Gym for years (my father was even a brand ambassador for Gold's in the 1980s), and I never thought I'd have such a negative experience. Unfortunately, after this ordeal, I will not be returning to any Gold's Gym and cannot, in good conscience, recommend it to anyone. I'm posting this in the hopes that someone at Gold's Gym will take responsibility and resolve this situation, as all other attempts to get assistance have failed. Biggest call out is their gm Cristina Parra - do you all train your employees to hang up on customers? I will give the gym manager Will a shout out for at least attempting to help with my cancellation and for his responsiveness.

Was visiting family in SA and purchased some drop in classes. The staff was great and very helpful…read morein explaining the workouts! The process was very easy to purchase the classes and the staff did reach out to screen me to make sure I had experience with CrossFit workouts. Definitely will visit again when I am in town! Thanks Mission CrossFit! Rob Bernal

I have been a member at Mission Crossfit for 2 years and it has become my "happy place." The…read morecoaches are very knowledgeable and will correct you without making you feel belittled. The other members are welcoming. It has been a great place to make some friends while getting fit! The workouts are hard but if you stick with it, you will reap the benefits. What sets this gym apart from the other Crossfit boxes is by far the way the gym is kept in pristine condition. The equipment available to members is kept in great condition. Everything is so organized and there is always enough dumbbells/kettlebells etc. for everyone. They also have an air conditioned kids room that has glass doors with some toys and a tv. This was what originally made me try out Mission because I needed to bring my daughter with me and I wanted a safe place for her. Do your body a favor and try Mission today!! :)