I don't go to Kohl's anymore, so this is the only department store I occasionally frequent. I've been coming here for years, since I was a little boy! Now, the store feels a little behind the times - it needs a major upgrade if it's going to continue to be around in the future. Their selection of clothing is still pretty varied - have a lot of excellent men's dress attire, activewear, etc. They also offer home décor and other items like towels, bedding, etc. I agree that occasionally wait times at registers can be ridiculously long. At this point, why not try self-checkout? Sephora is here too, but I wouldn't ever use it because I'm a man. And the store is extremely lively and pleasant to frequent during the holiday season with the Christmas music playing, the decorations, the customers walking around the store looking for gifts, etc. Anyway, this is still a great department store for this city. read more

If I could give zero stars to the JCPenney Salon, I absolutely would. This was by far the worst customer service experience I've ever had at a salon. I paid to have my hair dyed, and it came out extremely patchy and uneven. Even the esthetician who did the service admitted out of her own mouth that I shouldn't have had to pay for such a poor result. Despite that, the salon manager refused to fix or redo the color to remedy the issue. What made the experience even worse is that I was still charged full price for a service that was clearly done incorrectly. There was no accountability and no effort to correct the mistake. I will never return to this salon again and cannot recommend it to anyone looking for professional service or quality results. read more

Much cleaner over the last couple of years - management changes in all of the right ways. Customer service is significantly better than most other clothing stores in the area. Its weird to see people using the yelp hours - instead of the hours posted literally on the door of the building - which greatly differs than the hours posted on Yelp. But hey - as long as you're observant, and can read the hours on the sign, you'll never have to worry about getting kicked out after hours. read more

Did not inform me of a balance on the credit card they signed me up for. Now I have been charged interest without knowing about it.

racist manager said all wetbackssssss to leave the store or shed call the police so rude and so annoying jcpenny was still open and she was saying threats over the intercom read more

JCPenney - racist manager - Department Stores Near Me - Chico, California

Omg... pennys ... who is your new buyer for your store. I use to hate Sears because of ugly cheap clothes. You are not the new seats. I get that you have a departure for people wanting polyester and checked tops for people who don't care to dress up. But please bring back your classy clothes. Cocktail dresses, sun dresses for people not dead yet. Business attire. The whole store has changed . It use to be our best and only place to shop. But no more. Your staff is still nice . Your product is just horrible. Though . Please get a buyer in your store with a sense of style . As what I saw today was horrible . It was Sears all over again. A store I never wanted to shop in read more

What is going on with our local JC Penny right now? Is this location closing or? Poorly stocked, not organized, hard to find associate to help and very dirty and dated. I used to shop here all the time, it's really one of the few department stores in Chico but it seems very unappealing lately. read more

JCPenney - Ceiling has huge rings of water damage - Department Stores Near Me - Chico, California

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The store itself you can never find help they only seem to have people at the registers. I went there for a haircut cause my mom goes to them. I had a good convo with the hair stylist. She cut off an additional 2 inches, she cut an additional inch off of one side and the back there's a blank space. Absolutely terrible and for $55 never going back. read more

I get it there is COVID! Why do you only have one person in returns?? When we can't try on anything, so have to bring it back!!!! I waited 25 minutes due to the lack of personal!!! Entry and exit door were LOCKED! FIRE HAZARD!!! I believe Pennys is struggling ?? You just lost my business!!!! read more

Hi I was really excited about getting my therapy massage gun. My sister and I searched for it for the longest time before asking for help. I found one but it was the wrong one. They had one on sale for $29.00 so that's the one I wanted. I headed upstairs to see if I could find it upstairs. Well after searching I asked the person working the register if she might know where they were. She looked at me and said I have no idea. I said okay I said well can you give me a rough idea as to where they might be. She again said I have no idea and turned to another customer. I said okay and proceeded to walk back downstairs. As I was walking I saw an employee folding clothes. I let her know what I was looking for and she said oh I think those are upstairs, I said yes, I already tried to find them to no avail. She was very responsive and said she would go and look for me. When she returned she had the one I had found before, I said oh that's the one I had found, but it's $195.00. She said no worries let me look in the computer. She saw that it showed they had them in stock so she was going to go and take a second look. I was very happy when I saw her come with 3 of them. She gave me my choice of colors. You know she completely turned things around for me as far as my shopping experience. I asked her name and she said it was Ashleigh. I thanked her for all her help and told her she was awesome. I completed a survey on line that I saw on my receipt, but it didn't give me the opportunity to mention this employees name. She was very helpful, kind and professional. read more

JCPenney - Department Stores Near Me - Chico, California

Had my ring for a little while, when I noticed a crack in the diamond and along the foundation (not sure if it was there before or if it was by my doing), so we had it sent out for repair. It took a whole month as they shipped it out vs fixing it on-site and when it came back, it was NOT repaired. They "let me keep it," for my wedding day and then I immediately sent it back out for repair, the following day. The woman behind the counter, said she would personally fix it herself, on-site, yet somehow it was shipped off, again, without my knowledge. It was due back the 20th of last month and still has yet to arrive. That's an additional 3 weeks AND STILL counting. Absolutely ridiculous. Every time we call to check or walk in to check or inquire as to the status of it, we are met with the same answers EACH TIME. "Oh, they're behind I guess, but we will be sure to call you when it is here," without any additional information, not even when I was trying to ask if there was a way to track the ring itself, or to speak with those who were supposed to be handling and fixing it. Extremely disappointed in the lack of communication and care for a paying customer. I am disappointed for my husband who spent a lot of time, money and energy into making this dream ring a reality for me and I am beyond frustrated that it's now been off My hand and who knows where, for longer than I've had it on my hand, or have been married. Someone needs to take charge and get it figured out, because stuff like this, shouldn't happen. Especially as a store that is slowly going out of business. And this is coming from someone who typically doesn't file complaints, let alone online for others to read. But boy, am I fed up. read more

I was at Kay Jewelers 4 times before I came into JCPennies and I am so happy I did. I was looking for a gold chain and was fed up with the service I had gotten everywhere else. Lucky for me Stacy Givens was working the department this night. It was 7:30pm when I came in and they close at 8pm. She was already looking for what I had asked for on the phone. She was so helpful and friendly and pleasant that I am canceling all my previous orders from Kay so I can get them through JCPennies instead. I loved her help and the chain I selected with her help. I am coming back today for another chain we had discussed breifly. I would highly recomend JCPennies for you chain needs! Thank you Stacy!!! See you soon! read more

This is for JC Penney.com! Apparently they will ship your items to ANY of their stores without you being able to change the location!!!! I called customer service when I noticed the order I JUST placed was going to a store 2 hrs away!! I called to have them change it to Chico and she said that she couldn't change it that I had to wait till it was delivered to the other store and THEN call and have them transfer it to the Chico store!!!!! This is terrible customer service! I will NEVER shop their .com AGAIN!! UPDATE! My item was delivered to the wrong store and I called them to have it transferred to Chico. (as told to do per customer service) and NOW I'm told they can't transfer my items that they will refund my money and I would need to repurchase the items!!! AND on top of it, since I paid through PayPal on JC Penny's site, that they couldn't issue a refund for at least 10+days!!!!!!!!!!! DO NOT SHOP THEIR .COM!!!! IT IS A NIGHTMARE!!! Before you buy from JCPENNEY check the BBB site! The BBB gave them a "F" rating!!!!! (I should have check the BBB site before I decided to place a order!) read more

This place sort of feels archaic, everything needs a major facelift; I'm not sure how they're surviving, to be honest. The selection in the store is just middle ground, definitely a lot more available online. What is very inconvenient here, to me, is where the order pick up is located. I've ordered online and used pickup twice and both times the pick up counter is upstairs and hard to get to. Pick up was in different areas both times which just added to the confusion. I don't remember seeing any obvious or very helpful signs leading me to it either. The current pick up counter is downright sad: old counters, very worn carpet, ugly back wall, everything is just yuck. I won't use pick up again, by the time you find a parking spot at the mall, walk aaaalllll the way to the store, through the store, ho the escalators and play hide and seek trying to find the current pick up counter you may as well have just had it shipped to your home. read more

The Sephora should receive 0 stars. They lack all customer service etiquette all of the time. I've never been here and had a pleasant experience. I can never get an associate to help me when I need it. Checkout takes so long! The staff acts as if it's the worst thing when you finally catch them and ask a question. I had one recommendation on a product and that product fell apart and was unusable. They wouldn't allow me to return it because it didn't happen in the store.... I don't put my makeup on in your store. I use it at home. If you recommend a product to me and it breaks the next day, you should allow your customers to return it. Especially when it costs $50. Now I am stuck with a compact that fell out of its case and smashed into a million pieces all over the floor. JCPenny would get 4 stars as I've generally had pleasant experiences in the store. The only unpleasant experience I've had is bringing home clothing with the security tags still on them and not being able to wear them when I needed to (for an event). read more

Be careful trying to return things to this location. I honestly never buy anything I do not know I will wear. Obviously it is COVID so they make you return things that do not fit. The lady at the return counter an older smaller lady blonde hair glasses treated me horribly. They would not refund my money due to the jeans apparently smelling like smoke. I do not even smoke and the jeans sat tied in a plastic bag leaving no opportunities for outside contamination's. I am a relatively younger looking man with shaggy hair so I feel I was obviously stereotyped. A person that doesn't even smoke judged by looks. Narcissistic bitch. Enjoy your jc penny experience and be careful on buying what you don't want during this pandemic!! read more

not sure why the biggest store in the mall would open a hour later then the rest of the mall. 11 is ridiculous

Sephora wasn't great. Then I had a couple good experiences. I have been here many, many times and service has really varied. After the way I was treated Friday I will never step foot in here again, ever. I walked in and was looking for Stila brand as it is one of my favorites. I wandered around and could find no where. Finally an employee passed me and I enquired very politely as to where to find it. The response was " we don't carry it anymore". Her tone was beyond rude, and she literally never stopped walking. I am telling you I was stunned and to top it off other employees heard it and so did other customers. I was so taken aback that I just left. I went home and ordered everything on line and will from now on. Customer service 101... don't be a total bitch. read more

I have been going to the hair salon at JCPenney in Chico for 5 years now because it is the cheapest in town to get a haircut. The hairstylist I go to does a really good job on my hair. At the time I started going there I was paying $22.00 for a haircut. Blow-dry was $12.00 which I never had done. I just left with my hair wet. A couple of years ago it went up to $30.00 for a hair cut and just recently it went up to $40.00 for a haircut and $10.00 more for a blow-dry. This is getting ridiculous. I can go somewhere else and pay the same amount. Also, every time I go in there. There are only two hairstylists working and there are about 12 chairs total so 10 chairs are not occupied. I'm not sure if they are not getting the business or there is a large turnover with hairstylists who come and go. This price is too much for what you get. JCPenney's forgot they have competition and people will start going to their competitors. read more

I have been shopping here for over 25 years an so has my whole family since the old location in the north valley plaza , I had the worst experience here with the Lady that works in make up and their manager. Trying to leave out the back door to get to the mall but doors were locked 15 minutes before closing time, I kindly asked if the doors could be unlocked and opened to enter the mall . Employee says I can ask manager if he can unlock the door. Walks away to call for manager.( I here the whole conversation over there intercom phone system that is on the desk in the back . Saying there are some customers at the door entering the mall , an want to know if they can be opened up so the can enter the mall , he says no I am not walking back there . She says what do you want me to tell them . No answer from him . She comes back and says I am sorry the manager is in a meeting an won't pick up phone . I explain to her don't lie to me just tell me the truth please . I heard the hole conversation. She says sorry I don't know what to tell you. I go up front to ask for a manager and the man I was talking to was the manager. I asked him if he was just talking to the lady from the back door to let customers out , he said no I am sorry. I asked can I talk with the other manager please. He says yes I was the one talking with her . Why did you just try dodging me , you first tried to hide behind the pole in the store with glass . And now this why . All I was asking for was to get out the back doors to the mall . If it is a policy I would totally understand that an went on my way . But to hear your comments an conversation about this and then try to tell me that you were not the one talking to your employee. Your customer service was the worst why do you lie just tell the truth . I have had the worst customer service experience every , being lied to is the worst. read more

I always make an effort to shop locally. Even large corporations like JC Penney provide jobs to our community. Unfortunately it seems like more and more stores are simply taking their customers for granted. A line of 8+ customers appears and apparently no one is available to help serve customers. When a customer ask politely," are there any more cashiers available", and is told there is a register open on the other side of the store. Literally, there were 4 sales associates within 20 feet of the registers. The clerk says none of them know how to use the registers???? Not hard to see why JC Penney has filed bankruptcy! Very obvious this store is under very poor management and clearly customers come last. read more

I had a great experience with a gentleman that helped me with my purchases answering all my questions, he even had a price tag reader to see if the item was part of the sale, in total i saved $331 with the help of his knowledge on the products, he even helped my order a top of the line cutlery set online and saved a ton with opening a new card. read more

I like this particular location of JC Penney. They have a really great selection of plus-size clothing upstairs, which I love. The shoe selection is great, but since I wear an odd size, I have a hard time finding things. Yesterday I was there and the wonderful salesgirl let me go in the back room and look at her wall of shoes in my size because it was more efficient than having her run back and forth telling me what they had in my size. I thought that was such a nice thing for her to do. I can always find nice jewelry here, and have bought a few appliances as well. Nice department store for Chico. read more

This review is for Sephora: I went in there today on my break and it was really nice because it was empty. I couldn't find the exact lip color I wanted and they didn't have any extra inventory, but I found a replacement. However, never once was I welcomed, asked if I needed assistance, nor asked if I wanted to try something. I saw two employees standing outside of the Sephora store talking and another one was fixing her own make up in one of the mirrors. How is it that a place this popular and new to Chico hired such awful employees? How did they get this job exactly? Not for their customer service I'll tell you that much. I left dissatisfied with the service. But happy with the product thus the 2 star rating. read more

WORST Sephora I've ever been to. I didn't want to have to go here but I found out the hard way that Chico does not have much for a "shopper's experience". I came in already knowing what I wanted and asked for some clarity from one of the girls on the floor. She attempted to assist in color matching me by putting on A HUGE LOAD OF FACE MAKEUP on my face. I was utterly mad at this point and had to go over what she put on or take off for that matter. It was super streaky and just not right, but here she is trying to convince me it looked great. While I am sitting there, more customers are coming in and I'm guessing their floor manager was the one ushering the customers to the girl I was working with. Ok. I got it at this point. Their just trying to blow through as many customers as possible while shoving product down their throats in the hopes that they'll buy something, anything. I was hoping for a personalized shopping experience I have had at other Sephora's but this was not it. Terrible customer service skills and I agree with the gal named Kimberly that they indeed need a retrain on customer service for their entire staff. read more

Terrible service. I wanted to buy a new washer and dryer. I called at 2:30 on a Saturday. The female in appliances said she was too busy with things and would call me back by 6. Maybe. No. You. Won't. Called Lowe's. They had the same Samsung set I wanted and will deliver and install it. Pennys customer service was awful. I called a manager and basically that's how it is. read more

More selection than Yuba City but in the end it is what you look for and find that matters. Staff is helpful and they maintain merchandise in order. Of course give it a week as Christmas season rolls around read more

Horrible Customer. service. I waited in line 40 minutes only one cashier. There were ten of us in line. Cashier kept calling for help. But nobody came. Won't come back read more

Sephora is keeping them alive, go to Rachel or Amanda N for product advice, they are wonderful and very knowledgeable!

What a disappointment this store is ! I went in the store and ordered 2 pair of Levi's from the cashier only to find out the next day they had cancelled my order because they say lack of credit. I found out they had done this a week and a half later only to numerous phone calls and a trip to the store to find out where my pants are . It's funny that my store credit is over 5000.00 but they tell me no credit . Please be careful all you people ordering from this store and expecting your products when you may never get them and never be told because of there mis information during the holidays. Another store to me going down hill . No wonder we all order from amazon . read more

Sephora review: I hesitated even coming here after reading the previous reviews... so much so that I actually went to Ulta first! I was pleasantly surprised by my experience here after not finding the product or help that I needed at the other store. I was quickly and cheerfully greeted by Melody. She's an expert in her craft, quickly found various options for what I described that I was in the market for, applied said samples which made it radiantly simple for me to come to a purchase decision. She found the boxes I needed, hopped on a register to help bring the line down & finished with some great beauty insider tips to help make my experience with these products successful. I definitely recommend this store, but more specifically Melody read more

A friend had a good experience at the Sephora center so I decided to try it out...nope, terrible service when I was there this week. The lady I had finally found to assist me was rude and acted as if a customer needing help was annoying her, very unprofessional. If you don't want to provide the customer service you're getting paid to do and are going to be rude to paying customers get a different job. The products I was about to buy I placed back on the shelves and left. I was looking forward to shopping in the Sephora center but it's disappointing the lack of professionalism. Perhaps I'll try again someday in the future but for now I will be shopping elsewhere. read more

This place is a disgrace. Do you really think the people in Chico are so stupid they're going to gobble up your misleading 40% off sales? I looked at a poor quality throw pillow for $70.00 retail price and 40% off of that. I don't care if it was Scandia Down excellent quality, the sale price is too much! Get real JC PENNYS. YOU ARE THE EXACT READON EVERYONE SHOPS ONLINE!!! You jack the prices up before your big 40% off sale so you APPEAR to be having a sale. Between you and Kohls being the only two games in town, I will continue to shop at Amazon and other online stores. You guys SUCK and are cheap/ tacky quality at best. NO THANK YOU! NOT FOR L.C. read more

This is for the APPLIANCE DEPT: I had a wonderful experience purchasing a new WASHER AND DRYER here. I shopped around, but the Appliances Dept inside this JC Penney - specifically with the Dept Manager JACOB WALKE is definitely the best ever! Jacob Walke took the time to help us find the best bang for our buck, even searching in his online database for other options not on the showroom floor. He was patient, extremely knowledgeable about washer and dryers, but most importantly he went above and beyond to make sure everything went smoothly. After the sale he made himself available if there were any concerns or questions. And when I did have some hiccups with the hired installers that came out to deliver and install the W&D, I called Jacob, he answered right away, and he stayed on the phone, helping us get it all sorted out. Not only that, he came down to inspect the installation himself since I had some issues, and he fixed everything until it was perfect. - no charge. He will not just place an order and leave you hanging in the lurch. So definitely check out Jacob Walke for your APPLIANCE needs!! He handles other appliances as well in that department. Oh ya, I just remembered that after my first visit speaking with him, I went home to think about it. When I came back and was speaking with another employee, Jacob had walked in on his day off to do something really quick, and he did not mind when the other employee asked him to help with some of my questions, off the clock! FYI I purchased an a LG washer with a pedestal washer beneath, and matching dryer - it was successfully installed and I love them. read more

The manager is super rude and they don't keep track of appointments. Some of the employees don't seem trained properly either. Don't come here unless you want terrible customer service! read more

I love this salon. I always get exactly what I want, and the staff is very friendly. Ask for Vilde!

Another American institution bites the dust..... I went to the Chico Mall today and stopped in JCPenny in the hopes of purchasing a dutch oven. After browsing a little, I started to look for prices on the display where the dutch ovens were (there were no prices on anything). To my dismay, neither of the two blabbermouths working in the housewares department looked over at me to ask if I needed help. In fact, no one in any other department in this store seemed to be working. No one acknowledged me or asked if I had questions or needed help. Which by the way, actually I did. For some reason, there were no prices on anything I was looking at. I know, I know, it sounds like I need attention. I don't care about this at all, but it is important when you're going to spend money someplace, that the people that were hired to greet and help people, do their jobs. I'm so sick of walking up on two idiots that are talking to each other--and are so engrossed in their meaningless, pathetic conversation that neither can acknowledge the customer--or ask if they need any help. Yeah it's a boring, stupid job.. I get it--that's why we gave it to you. Try. At least, try to pretend that you're there for a reason. Don't be upset that it doesn't feel like your home--where you waste the other 16+ hours of your life doing nothing, and thinking about nothing. I'm sorry but, I don't feel like I should have to politely interrupt two dumb shit's aimless conversation to ask the price of something when it's their job to assist customers. Good lock staying in business JCP, and good luck holding a real job anytime soon--useless guy talking to the girl with the guy's voice. Special thanks to all the Gen-X'er parents that spawn the useless morons of today. I guess we should be happy, their other kids live in our park. That's it for me. Amazon all the way. read more

I love the actual JC Penny stores but WOW, please stop all the spam and pop-ups on your main website. It was annoying and almost impossible to find merchandise. read more

This store is big and roomy. I always find something here and they have a great return/exchange policy. The workers leave you alone unless you need help which is nice. read more

Worst customer service ever!!!!! Haley in the children's department was so rude. While waiting in line she tells another customer to go to another register so she can go to lunch. And then continues to stay behind the register to talk to another female co worker for 10 minutes while customers wait in line. Seems to be the usual customer service at JCP= horrible!! read more