Not for nothing I do have an iPhone but don't badger me when I'm obviously busy planning things shopping along side my mom. What's the deal with needing the damn coupon code from the mobile web site. My mom still owns a flip phone so because she does she doesn't get that 15% I mean that's so stupid. I was trying to plan where to meet some one for my sons day for his gift since today's his 16th bday and this lady ringing my mom up was telling me to open it up. So I tried and it wouldn't work and then she kept saying no it had to say jcp so I walked out before I could curse her butt out. You're doing your customers a disservice by relying on the mobile coupon! read more

Ordered Levi jeans for my husband. Chose ship to store thinking it would expedite delivery. Takes longer waiting for it to get to the store. Also, forget trying to contact Elmhurst NY store via phone. Store directory doesn't give option of speaking to ship to stooge department and when I chose option 3, Men's department, I was directed to appliance department. Asked to speak to order department and was put on hold. While on hold, I called the 800 number on website, didn't get a real answer other than "it shipped" and still holding on landline to Elmhurst store. It's 25 minutes now and still holding....I'm just hanging on for curiosity sake...see how long they're willing to tie up a phone line....ridiculous.... read more

Yesterday I went shopping at JC Penney in queens center mall I had the best help from 2 sales associates at this location. I have to mention Mark in the curtain dept and Bis in the linen dept they were outstanding they explained different options in the merchandise and showed me different styles. Also after many years of shopping at JC Penney I was informed yesterday by Mark that I can ordering curtains at jcp .com in the length I needed 72 inches instead of purchasing 84 inches and having them hemmed to. 72 inches saving me a great deal of money. Thank you thank you for a great shopping experience! read more

I have always loved J.C. Penney. Everyone is so friendly and I always get welcomed and thanked by the employees. Always a smile from everyone and willing to take time to help. Thank you especially to Renee who took time and was very patent with me as I shopped. read more

Waiting on line to need help with my lifetime care protection for the ring my fiancé brought me and been ignored and not once asked for help the past 30 minutes.only 2 jewlers in their own box section but would end up walking away.the only reason I'm giving 3 stairs instead of one star is because of one lady named Martha who was extremely helpful and took care of her customers when it was busy and it was Christmas Eve from what my fiancé told me.such a shame not everyone understands what good customer service is and I worked in retail.its not much of a line considering there's only 2 customers in front.a gentlemen who worked in the jewelry section finally noticed me and helped read more

So today I had one of the worst experiences at the JCPenny Hair Salon. I booked an appointment with online for a SINGLE-PROCESS WITH HAIRCUT with Donna, I was given total price of $85 I was going to pay after my service. When I got there, a girl by the name of Kima said she was going to be my hair stylist. I told her what I want to get done, She sat me down and she kept coming to me twice with different prices and then ended up telling me I have to pay $110 instead of $85 because my hair was too long. I said fine, she started coloring my hair and got black color all over my sides of my face and left on till my skin on my face turned BLACK! Next I was ready for my haircut, I specifically told her I wanted it cut a few inches below my shoulder and I pointed out exactly where and how much to cut off, all that obviously didn't help because she just CHOPPED OFF THE BACK OF MY HAIR SO SHORT THAT YOU CAN SEE THE BACK OF MY NECK! I got the ugliest short haircut ever. I don't understand how jcpenny hires people who aren't proper hair stylists, the other stylists tried to help my it was too late because my hair in the back was RUINED and CUT UNEVENLY . I was excited to try this salon but it was a major disappointment for me and I WILL NEVER GO BACK! Beware the prices are correct online Kima wanted to OVERCHARGE ME! read more

I love JCP! Can't beat the prices. Bought my summer wardrobe. All clothes were on sale and I used my JCP credit card for additional 25 percent off. I also had 10 rewards. I always shop JCPENNY! The workers are very helpful and friendly. Special thanks to Renee who is incredibly helpful and always full of positive energy. read more

As a fan of JCPenney and find myself visiting at least once a month. The staff is really courteous, and the store is always organized. A pleasure to shop in, and expect coming home with with lots of merchandise! read more

The review is intended for the Customer Service Furniture at 1-800-442-7902, just for people to know specifics. I purchased a very nice bed from JCP and it was delivered on July 10th, 2012. First, my husband was told that he needed to move the mattress before the delivery person would do anything. So he did as the individuals waited in our bedroom. Second, as the individuals were unloading the bed to assemble it, they realized that they did not have screws. So they left the bed spread out in our bedroom, and stated that some one would come back the next to assemble it. Thus, we had no bed to sleep on for one night. My husband was told by the JCP Customer Service that assembly would take place on the 11th and for the inconvenience we would receive 50$ JCP gift card. The 11th came and the assembly person arrived and had screws for the parts of the bed, but not the slacks that hold the box spring/mattress. The assembly person and customer services stated that we could purchase the screws and do it ourselves...but doesn't this negate the warranty????? Also, we wanted the bed to be assembled as a traditional style bed, not a platform bed, since we have a box spring that was recently purchased less than a year ago. So, after speaking with Customer Service for the second day regarding the slacks and assembly, they order another bed so that it can be assembled currently, apparently the foot board needed to be replaced. So 3 days later, we have another delivery, and we explain to this new person what we wanted. The third delivery person/assembly person states that if we wanted the draws for the bed, which we did, then we would need to have bed assembled as a platform bed in order for there to be room under the bed, which made complete sense. I did asked the person if he had screws for the slacks and he stated he did and him and his partner were kind enough to remove the box spring and mattress to screw down the slacks put the bed back together. What was interesting in all of this is when the third delivery person called Customer Service and attempted to explain the issue, the Customer Service person was rude to him. In fact, I had to get on the phone to explain the situation, that it was impossible for the bed to be assembled the way I had asked in the store. Given, it was my slight error with misunderstanding the assembly, but I expected the Customer Service and the store to know this little bit of information and not give us the run around. In addition we still have not received the gift card, although we were told it would take 10-14 days to be sent to use. I called today, which streams me, and was told that there was nothing in the system regarding the gift card for inconvenience and this Customer Service person stated she placed the request in the system today. Will I purchase something from JCP again, I am not sure. If I do, I will make darn sure I cannot find my items any where else. read more