They lost my ring and handled it terribly. I purchased a ring from the fine jewelry department and added the care plan so it could be resized. When we first went in for the resize, the staff couldn't find the plan, was rude, and sent us away. Not great, but hey, that's just how it goes in retail. We came back later and they were finally able to locate the plan. The ring was sent out and we were told it would take about four weeks, which was perfect timing for Valentine's Day. Unfortunately, the ring was apparently lost before it even got to their facility. Months went by and nobody informed us. We were completely in the dark. When my partner called the store to check on it, she spoke with the same employee who was again rude and dismissive. She simply said they didn't know when the ring would be back, but never mentioned that it had already been reported missing. She could not get a clear answer or ETA. At that point I went into the store myself to get answers. Thankfully I was helped by a very kind employee who was honest with me. She told me directly that the ring shipment had gone missing and that my name was on a list of customers affected. No big deal, they had the same ring in the store, so I assumed replacing it would be simple. Things happen, it's no reason to get upset. But this is where things got strange. The manager then came over and initially said she wasn't aware of the missing shipment. She said she had no clue. She checked a list that clearly had my name and several others on it and acknowledged that the ring was reported lost. Despite that, she refused to replace the ring and walked away without offering any timeline or solution, leaving the cashier to deal with the situation with no direction or leadership and putting her in a weird spot. The cashier was called to the back and later returned visibly upset, saying the situation was putting her in an uncomfortable position and that she is expected to lie about it but won't. And that her managers are upset now. And as a customer seeing what is going on and being caught in the middle, it was a strange situation to say the least..nobody seemed happy, honestly is being punished, and they are not showing people how to do their job and just trying to cover for themselves. The only reason this situation was eventually resolved was because the younger employees stepped up and tried to help. One of them tracked down HR to get someone else involved. They didn't agree with how things were being handled and took it upon themselves to try to find a solution. Without them I would have never found out they actually knew my jewelery was missing or stolen, and even with that information the department manager was not helpful either. In the end, I was able to get the ring replaced with the same model before leaving the store, but only after months of waiting, being misled about what happened, and dealing with very poor and non-transparent management and eventually an employee taking it to their HR. Credit to the honest employees who tried to do the right thing. Especially the one who was willing to be transparent about the situation despite the pressure around her. Integrity goes a long way. And to anyone else who may be on that list of missing jewelry, I would encourage you to start asking questions. No one told me the truth until I showed up in person. They lost my jewelery, misled me, lied to me about it and put me in a very weird situation. Not at all what I expected and you were also really rude to my partner, which made this whole this really unpleasant and a bad experience. read more

Very neat and tidy, the staff was very helpful and a great variety. I like to see and touch what I'm buying, try on clothing. Running back and forth to UPS store or USPS is history! I encourage others to re acquaint themselves with the broad array of goods available here locally in La Crosse and surrounding area. So much better than Walmart and Target etc or online unknown entities. read more

Found some great buys at the Penney's store in LaCrosse. The merchandise I bought proved to be quality and I love them.

I was just at the lacrosse mall location and was sexually harassed by these two female workers. i was sitting sideways on my chair waiting for my sister to try something on and was approached and was told "i don't think you want to sit like that, your whole butt is hanging out" then approached by another that said "yeah you're showing a lot of leg there girl." I was very surprised by this interaction and will not be returning to this location. just to clarify i am 17 years old. read more

JCPenney - these were the workers in question - Department Stores Near Me - La Crosse, Wisconsin

Fitting rooms were closed. Told they were 50 employees short. I asked about their "buy one get one" deal. I was scolded that there wasn't such a deal. I took her over to the sign that said there was. She said people flipped the sign over. Walked out in disgust. Covid or not I will not take being scolded. Went to other stores and spent money there. read more

I ordered hair products online to be picked up in store. I received my package at the desk missing one product. I asked where it was because I got confirmation online that everything was successfull. they claimed they were out of product and could order it to be picked up in 4 days. came back 4 days later and left with my package. opened the package and it's a completely different hit product even though my receipt and online confirmation says I picked up the much more expensive product. very disappointing. read more

I don't care what other people might say about JCPenney here in Onalaska but I love the store and I love JC Penney! I have always found that to be accessible and I understand and I a lot of retail stores now don't have as many people available to give you the personal service they deserve but they still give me great prices great coupons, I love the jewelry department! read more

On September 21st, 2018, my boyfriend and I decided to go into JCPenny in Onalaska, WI to find shirts for him. We found two flannels, a size M & a size L and since we typically don't go to JCpenny for clothes, we didn't know his exact size. We went to the fitting area and he decided to try it there so we can both decide which one fits him best. In my best and honest opinion, I told him that he should get the L because the M seemed a bit tight on the arms and it's more comfortable if it's a bit loose. You can tell the Medium looked small on him. The sales associate working in the fitting room area at that time (Her name is Jan), randomly jumped into our conversation and said to me that I shouldn't measure it by eye because it's incorrect and unnatural for me to estimate what size my boyfriend is. She also mentioned that "natural" people don't measure it estimate it and told my boyfriend what I said was incorrect. She also gave us an attitude as she was telling us her opinion. I ignored her and continued my conversation with my boyfriend. I told him he should still get the L because the M was too tight on the arms. The entire time I was talking to my boyfriend, she just stared at us with a straight face. It was getting uncomfortable for my boyfriend and I so we left the store afterwards. I'm sure there are lovely people who works there, but from what I've experienced with Jan that day, I wouldn't want to work with someone with her personality nor would I want her to treat others like this. read more

I've shopped at Penny's my whole life, my family gets pictures there once a year. I usually go to the mid rivers mall store(which is great). i recently moved and had to buy a suit for a wedding. went last Friday. waited for 45 mins before i could find anyone. she was working a register and could not help me. she did page someone. so I waited another 45 mins. while I waited 10+ people came, waited, got frustrated and went to shop somewhere else. my wife walked over and told the worker that we still had no help and the register lady pagged again. also 2 other customers had other people page for help in the suit department as its graduation time so it was busy in the suit dept. no one ever came. since the wedding was sat at noon I had no choice. I had to figure out how to have my wife measure me for a suit and spend another hour and a half using trial and error till I found one that fit good enough. the changing room was unattended and had piles of discarded clothes everywhere. probably a shoplifters dream. so I ended up buying the suit and tie and etc, 600$ I spent. I'd say it was a fluke visit as I've always had great service at other Penny's but as I was waiting I meet I family that was cutting through the store that told me to just go to menswharehouse as they did after waiting over an hour the day before with no help. I will not be shopping at Penny's ever ag as in and I will have to find another place for our family pictures to be taken later this month. also I'm a tall guy so I have few options of stores that carry tall clothes so I probably buy about 95% of my clothes at Penny's. not anymore. read more