Had a great experience at Shopko optical. The staff were very polite and answered every question I…read morehad. Not only professional but friendly as well. Dr. Herlitzke was a delight to work with and was very helpful. She explained every step in the eye exam process and was very kind. I will go back!

Great staff. Great service. wonderful optometrist. The nice young lady that helped me pick out my…read moreframes saved me! I showed her what I had previously had and she helped me pick out many and narrow down 2 frames that I LOVE. They have a GREAT selection of frames to choose from. Thank you Shopko Optical.

Had appointment then got lined bifocal glasses made. The distance vision is not correct, feels to…read morestrong. I cannot wear them. The store remade once with same result. Then I was told it's the frame and then it's due to cataract. Her exact words were 'the glasses are correct to the prescription'. The prescription is obviously wrong then!! So, now I have glasses I can't wear and my insurance won't allow for another exam for 12 months. And I'm out $165.

Great experience from beginning to end! The optometrist staff was very helpful. They have a large…read moreselection of glasses and the staff helped me quickly find two very cool new frames. The staff was friendly, knowledgeable and entertaining! On top of that, the deal was by far the best I could find in the area.

Writing to do a shout-out to Sheila, Blake and Daniel. These Rock Stars were unstoppable in…read morehelping me with the problem I had with a stripped screw on my laptop. Best customer service ever. Thank you so much!

Total lack of how to fulfill the simple request of speaking to someone in a specific department. I…read morehad called three times in order to ask a license question, that a person in their sporting goods department could possibly answer. The call was put on hold and dropped twice during the transfer. Third time was put on hold while the department was paged, before being dropped again. Here's the scoop from an experienced sales and marketing person, this is not how customers should be treated. (Yup, I said "customer"!) When a person calls you three times for the same thing, it means they want to know that you have what they need, hence, they are a customer. When you fail repeatedly to provide them with the information they seek, they don't think of you the next time they need something else that may be related to their first failed search. Hopefully, the folks at Ace of La Crosse will see this, and have a team meeting, about how important satisfying a customer's curiosity by answering a simple question, can be a crucial first step in getting a customer. James Erickson French Island

I recently visited your store in Onalaska, Wisconsin. I wanted to reach out to you on the amazing…read morecustomer service I received on two occasions. My friend went in there to look at hey dudes. I don't typically look at shoes as I only wear vionics. I was asked if I needed any assistance. Asked about vionics and was told about aetrex. It stayed with me and I went in the next week to learn more. Ended up buying one pair for me and two for my mother. Amazing customer service both times. And, your store was BUSY! I'm not sure I've ever seen a shoe store so busy. Every worker was helpful and working. I was VERY impressed. I will definitely be shopping there again. Both who assisted me were female but I did but get their names.

I don't shop for shoes often so when I make a purchase I expect something that will last and…read morehopefully look fashionable too. Today I went in and had a very specific brand and model of shoe in mind but it was discontinued... The manager found me a pair that had the qualities I was looking for (waterproof, rugged, and fashionable) and even looked better than the ones I had originally wanted. He went out of his way to find me a few options that would fit me and I would have bought more than one pair if I had the extra funds. I will definitely be going back for my next shoe purchase. I highly recommend anyone else who isn't very good at shopping to go here. The staff is very friendly and knowledgeable. 10/10

Switching from T Mobile to Verizon was a nightmare. It took hours and multiple visits. The…read more"promotion" that drew us in to pay off our TMobile bill to switch was never done correctly and we were told incorrect information. After 5 months and multiple contacts, I had to resubmit all the info to Verizon and am still waiting. Asked to have the local manager call but 2 days later there has been no contact. Will never go there again!

Taylor Zieman was great. Quick, friendly, and very helpful. I read about Taylor on Yelp, therefore…read moreI went out of my way to see him. Well worth it! Thank you Taylor.