While I was looking at the hair creams in the lobby by the entrance to the salon, a lady named Arcadia came out and asked if she could help me find a product. I was looking for a specific de frizzer that a stylist used on my hair when I got a haircut there a while back. She knew what I was talking about and pointed it out to me, showed me the ingredients, etc. She was very knowledgeable about all the different products. She was so kind and helpful I decided to say 'yes' when she said she was available if I would like a trim. When she told me the price for a haircut, she said that the shampoo is always included with the haircuts - salon policy. I have had my hair cut there in the past, and none of the other stylists ever mentioned that having your hair washed is included in the price with the haircut. I said 'yes' and we went in to the hair washing sinks area. She was the sweetest with her words and posture, asking me about myself since this was our 1st time meeting each other. She took the time to wash my hair thoroughly, not rushing or anything. She also took the time to cut my hair so that it would lay just right, and she carefully blended it for me so that it was shaped nicely, and framed my face beautifully. She went slow so she could cut my hair according to the way it wanted to naturally go, which is so very important to me, because I do not style my hair normally. I like to let it go natural, and I don't use too many products on my hair. I was so impressed. I will be going to get my hair cut by Arcadia from now on. She is professional and just a genuine sweetheart. I am in love with my haircut she did. I even went back over to the salon after doing some shopping and my hair dried completely. It was so cute once it dried and the natural curls showed a little, I wanted to show her and thank her again, but she had already left for the day. Best haircut experience, highly recommend Arcadia, especially if you have some natural wave that likes to do what it wants. So glad I went to look for that hair cream when I did! Thank you, Arcadia read more

worker maria. rude and doesn't know what she's doing had me leave the salon like this. read more

JCPenney Salon - Hair Salons Near Me - Merced, California

Made an appointment for my daughter to get her hair cut, styled, add a fun color (she's young) and to get her eyebrows waxed. Our appointment time was at 5 p.m. & after four hours at the salon (they close at 9 regardless of giving their client what was requested) we paid $130 for just color. She walked out with no cut, style or brows done...and with a blue forehead and neck. Growing up with an aunt who's a hair dresser and having gotten my hair done hundreds of times at a salon I was very unhappy with their unprofessionalism. No one should ever leave a salon with dye all over their skin! If you run out of time to complete the appointment schedule another one immediately to compete the job! There's a reason this salon has a bad reputation and that's so sad because the color was actually done really well. read more

JCPenney Salon - THIS is how they treat their clientele. - Hair Salons Near Me - Merced, California

So far, I have had a great experience, one time my stylist was running behind schedule, but another stylist was so kind to take me and give me wonderful service. I had a great hair wash, blowout, and haircut. I will definitely be going back to the new Stylist that was so kind of help me. read more

Yvonne is so Amazing! We have such a great time when I get to go to the Salon. She is committed to trying to get you what are looking for. I was nervous to try to find a stylist in Merced but she has been reliable and took as much time as needed with me. I had a great time having conversations with many of the stylists while in the Salon. I felt very at home there. read more

JCPenney Salon - Aline bob bleached with Ash Blonde toner - Hair Salons Near Me - Merced, California

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Every time I come here, I always leave happy & satisfied! I love how sweet and attentive the staff is. The salon is nice & clean and I've never left without a smile on my face! Crissy does my hair now & she does an outstanding job every single time! I've gotta say, they've gotten a lot better over the years! read more

The best thing about jcpenny is megan and that's it! Rude management and loads of displeased customers that get squat as far as compensation and everything is your fault... Megan open your own shop bc this shit place doesn't deserve you! Bye jcpenny salon. read more

JcPenney salon is a great place to go. I've worked there for 6 years and even when I no longer work there I will be a customer. Every single stylist is amazing at what they do. Come see for yourself and meet the many talented stylist. read more

This salon is a fantastic place to get your hair done! I've been going here for 8 months now and the stylist I always ask for is Shardae. She's a pleasure to talk with and truly makes you feel at ease. She does a great job with my hair every time no matter if it's cutting, styling, or dyeing it. Everyone here is very kind and inviting when you walk in too. There's also a very comprehensive selection of haircare products available to buy. I highly recommend coming here for all your hair needs, and definitely ask for Shardae! read more

Had a great experience getting my haircut. Fannie did a great job on my hair. I will definitely be back.

Christy Sharp is an amazing stylist! I've been experimenting with bold colors for the past 3 years and each time I have a new color in mind, Christy takes that idea and makes it 10x better!! She is super sweet, friendly, and patient. She's does an amazing job with my daughters haircuts as well. I definitely recommend!! read more

Horrible customer service. I literally left this place almost in tears, due to one of the workers stating to me that her manager doesn't allow them to cut any children's hair if they are CRYING. You have got to be kidding me! I had no idea that someone would even have it in their heart to say something like this or to enforce this rule if it even exist. Where is your compassion for little kids who are a little scared. I really hope the ladies who work there don't have any kids, cause that would be a shame. read more

I went here with my friend I was sitting down with her while she was getting her haircut and she told the hair stylist to cut it shoulder length so only 2-3inches of her hair and when she kept trying to look at her hair the lady kept telling her to stop moving very rudely and my friend explained to this lady she didn't want a lot taken off and in the end she cut about 6-7 inches off and now she has a mushroom haircut read more

People are sweet and make you feel comfertable as soon as you walk in your awesome christine (the one with bright hair) ill be coming back for sure thank you for being so kind everyone at jcpenny salon read more

Christie S. has been cutting and coloring my hair for a couple of years. She is very good at what she does, especially cutting curly hair. What I like most about her is she is patient and works with me regarding color. She is an upbeat, enjoyable person who likes to give good service...and she does. I have recommended her several times and all were equally satisfied with the results. read more

I booked an appointment online and just chose a random name, and when I got to my appointment the tech was about 20 minutes late. Even though I had wrote on the appointment when I booked it that I wanted a haircut and balayage She still asked me what it was that I wanted and was not prepared. We discussed that I wanted my hair really light from almost dark brown and my reservations about going so light. She said that she would bleach it from the roots and I would probably have to change my eyebrow color. I just figured she was the professional so I would take her advice. About 6 1/2 to 7 hours later I was done. She did not get every piece of my hair bleached so I had leopard spots everywhere in the back and she had to keep using toners and washing it out with blue shampoo because it was really brassy. I was so tired of sitting there for so long so I just paid for it and went home. Altogether I paid over $230. When I got home and looked at it I noticed that underneath and in the back I had leopard spots everywhere it looked ridiculous and it was green. I followed the instructions she gave me using a blue shampoo and the next couple days it just kept turning more and more green. After spending so much money there I did not even want to deal with them, she was very nice so I did not want to hurt her feelings and complain but my hair was really messed up. I wound up just going to the store and buying two boxes of black Dye and covering it up so I did not look so ridiculous. Now my hair is ruined and I have to keep covering it with box dye because the bleach keeps coming through. It has been about five months now and my hair is totally ruined. read more

I was so looking foward to finally treating my self to a long needed cut and color. As a mother of five kids, finding time to go and get my hair done is not an easy task! Unfortunately, I never got my hair done. I was not treated with respect and felt the stylists was not listening to what i wanted. I felt she was pressuring me into spending more money. Sadly, I left and will probably never return!l read more

I love its here everyone is very welcoming and helpful. No drama which is a big plus for a salon. Prices are very reasonable and theres always a way to save money here. Visit the salon here ! They're open 7 days a week! read more

Brought my Niece to JCPenney salon to get her hair lightened and they charged me $185 it looks nothing like the picture and the manager Kelly was very rude and very disrespectful to my mom and including myself the hairstylist who did her hair was nice but also not offering to help. So if you were coming here to get your hair colored there way over priced and it looks nothing like what she wanted no apology or anything read more