They cleaned well and took a lot Of unwanted items…read moreWith them. A bit of a language barrier but google translate helped a lot! They did a good job!

Just had Heidi clean my home for the first time. OMG! I will never have anyone clean my house…read moreagain! Deep cleaning, thorough, and I mean thorough! I didn't even have to tell her everything I wanted done! She just did it. I like a cleaning job that finds every piece of dust and dirt and they did just that! And it was a very fair price I highly recommend them, I've had a few cleaning companies in my time and finally found a keeper.

My kitchen and bathroom look absolutely fantastic thanks to the GS family cleaning team. They pay…read moreattention to every detail and go the extra mile to make sure that everything is perfect. Not only that but the word family in their name fits perfectly they because they treat you like family. Thank you Graziela and team!

I had a deep cleaning done by Graziela and her team. They were extremely thorough and very…read moreprofessional. They got into all the corners, moved things to clean behind. I was very impressed and they are coming back monthly.

I feel compelled to offer up an objective review after reading several below, and also being a…read moresmall business owning-family ourselves. I'll state simply - sometimes companies have growing pains at first or while transitioning in new team members and while it is regretful and no one wants to be on the receiving end, in my experience I find it hard to not be understanding when thoughtful accommodations are made to the customers to rectify any situations where people feel like a mistake has been made. I also find it easy to be understanding when the work that is being done FAR outweighs any scheduling conflicts or miscommunications, not that I have ever really dealt with that, but it sounds like others have to some degree. That being said, this culture of "the customer is always right" has, in my opinion, led to a lot of people thinking they are owed the world, and owed it for free at that, when things aren't up to their sometimes or often unrealistic expectations. I am the mother of five young children and we also have a giant, hairy dog. As you can imagine, I need all the help I can get! We've been though several cleaning companies and I think in the beginning, it is my experience that there is always a short amount of "getting to know you" time where they learn what is important to you in terms of your cleaning priorities, as well as learn to navigate the ins and outs of your home - all while balancing that knowledge with the countless other homes they're simultaneously managing. Questions SHOULD be asked, bc not everyone has the same needs. The reason we've been through several companies is that the first two shut down their businesses and the last I actually had to fire (a first for me, because even after several months, she never seemed to "learn" what it was that we wanted done and continuously mentioned that she wasn't being paid enough to do things so just stopped doing them - even though the price was set by her.) We moved on and have been EXTREMELY pleased, as have the many friends we have recommended this service to. I do think that a level of patience is necessary when hiring any new service professional, just in terms of letting them get to really understand what your exact priorities are. But this doesn't mean that I think you have to accept subpar service, and I can say unequivocally, that is not at all what I have EVER received from Kelly nor would I expect anyone else I've referred to her to receive either. I think there are those that will come home and find a missed spot on the floor (you know, those ones that disappear when the floor is wet from being freshly mopped but show back up later when it dries) and will then go off the rails about bad service but people aren't robots, and having been in the service sector before, I know that sometimes customers can be too demanding to even be worth it. This isn't the usual type of review I'd write where I just go on about how great Busy Ladies are - WHICH THEY ARE - but only because I came on to review them and happened to notice some negative feedback below and felt the need to offer my perspective on the matter, for whatever that's worth. In life, sometimes things happen beyond a professional's control and if they offer a solution but it doesn't work for you or you're too angry to accept it, it doesn't negate the fact that they DID offer a solution, and it makes me sad to think a woman trying to support herself and her family would suffer because of such a thing. I will go back to my normal review style and say that I think they do a GREAT JOB! I have a house that is a handful to clean for anyone and I'm ALWAYS left pleased and have been for 2+ YEARS NOW. I would hire them for my mom, I would recommend them to friends, and I have. I just hope people realize it is a business run by humans and humans are by nature, prone to error at times, even small errors. Luckily, I have not had to deal with any from Kelly and crew so I do sympathize with those that have however from what i see below, it seems like every time, she always tried to make it better or come up with a solution and just because that solution was declined, doesn't mean it wasn't there. If you want a clean house and you want it done by friendly, trustworthy, kind people who always arrive with a smile on their faces, and who know your children by name and say hello to each of them and take the time to let the little kids pretend to help clean or ask them a million questions without getting frustrated like some can do, then this is the kind of company you're looking for. Perfection, in any profession, is not something that can or should be expected so it pains me to think that someone who has been nothing but wonderful in my family home would be negatively reviewed for not being so. But while perfection may be a silly thing to expect, professionalism and the best job possible is not, and that is EXACTLY what you CAN and WILL get with Kelly and her crew. Keep up the great work, guys!!!

Summary: Do not recommend and will not use again. Unsatisfactory cleaning. Poor customer service…read more In a commoditized industry, such as cleaning services, where one can go anywhere, customer service is what separates one company from another and drives customer loyalty. Unfortunately, I will take my business elsewhere in the future. Background: Hired Busy Ladies to perform a move-in cleaning on a new home. Authorized up to 4 hours of cleaning and would approve addition time if required. Specifically requested that cleaning focus on the insides of cabinets and closets. After providing instructions, I left the property and returned two days later. Cleaning review: The home had been partially cleaned and there were several areas that received a cursory, and not thorough, cleaning. The cleaners missed several big items including an entire section of cabinets in the kitchen (16 to be exact), sections of shelves undusted, and completely missed the faucets in one tub. I spent an additional 2 hours cleaning to complete the job they didn't do. Customer service review: I worked with the owner, Kelly, in an effort to resolve an unsatisfactory service. Kelly offered a $60 discount on future service. I was expecting an offer to complete the work that was partially completed instead of an invitation to reuse a company that has already provided substandard service. Good: - Scheduling was over the phone and easy to coordinate. - 3 workers that I worked with were very pleasant. Bad: - Quality of cleaning - Customer service

Kelly's Cleaning Service Inc. has been cleaning my condo now for 3 years. I have found Kelly…read moretrustworthy, responsible and thorough in her work. She and her team arrive on time and are responsive to requests. If you need something extra done she invariably is willing and does a good job. If you need her for an extra day or to change the day, she will work with you to do that. I would recommend her and her team to anyone looking for a good, trusworthy team of cleaners.

From the owner: Especialcise in cleaning servicesread more

Did you the job right very clean professional though sometimes you have to remind him a little…read morethings however most of the time the job is done very well

Beverly Cleaning Company does a wonderful job at accommodating the need for the large space of my…read morebusiness to be deep cleaned at very late hours. They are always on time and leave the place looking spotless. We appreciate everything they do and would recommend 100 times over.

Worst and most unprofessional painting! Do not hire! We…read morerecently purchased our dream home and made the mistake of hiring Alex and his crew. The home was previously owned by a couple who enjoyed their heritage as. It showed with beau paintings on the walls, that although was beautiful, wasn't our taste, and wanted a fresh start. He initially told us that he could make the walls perfect and new. WE do not live at the house yet, and are not able to watch them all day when they are painting, so the first night after work we went to see how the painting is going and made some requests to revise, and the next day the same, and the 3rd day we went to see the walls that had the Original paintings on them and they were horrendous! Lines in the walls and bumps on the walls. We complained the next day to about the unprofessional job and he started talking my to us about if we knew how much he was paying his guyz and they cost him a lot of money which was way besides the facts that he had already took $8500 from us and he was going to be done the next day. He told us our house is old and if he was going to plaster them the total would be double what we were paying him which was already going to be $17,000 and some change. i would never recommend them to anyone who takes pride in their home...they left and we haven't seen or heard from them in over a week. Bad and unprofessional painters.

MaidPro in Salem is a great service! They always arrive within the time frame given and give great…read moreservice. I love coming home to a clean and fresh smelling home! Never a complaint!

I have had this company clean my condominium for several months now. Recently Janet has been the…read moreperson responsible for my unit. She is extremely professional and reliable, and does a great job. I highly recommend this company if you are looking for a house cleaning service.

Mark was courteous he showed up on time and he let me know everything that he did and he was…read moretrustworthy

From the owner: Commercial Cleaning Services, Office Cleaning, Janitorial Services, Floor Cleaning, Carpet…read moreCleaning, Upholstery Cleaning, Trash removal.

What a terrible experience! We had spoken a couple of times, the job was estimated, the day of the…read morework they failed to show up, told me the person they subcontracted was unable to make it and worse started renegotiating price.-buyer beware!!!

My dad just used this company and they were awful! Grease still on the kitchen cabinets and none…read moreof the appliances were clean. Had the owner come back and he barely did anything. Would never recommend them to anyone.