Was a no show. After calling and discussing the required work I was given the impression that…read moreJageman was going to do the work. After waiting a week with no return communication I reconnected with them to confirm his acceptance. He confirmed explaining he was very busy and would come out the following Tuesday to inspect the job. The job required coordination with the utility company but after missing his Tuesday appointment I spent another week trying to get in touch with Jageman. Two days later the electric company called saying that Jageman had not returned their calls and that the work had to be done immediately because their was a safety issue involved. Hired an electrician locally that showed up the next day completed the Wii work for $450. less that Jageman's quote. Do your due diligence.

I called to have them give an estimate on adding electrical lines in my garage. the owner came to…read moremy house, as agreed upon, surveyed the job, and said he'd get back to me on an estimate. I waited a couple of days, then sent him a text message, asking about the job and the estimate...still nothing. He was a nice enough guy, but this totally ruins my confidence in ever doing business with the company. I would have been more than fine, had he just answered my text OR provided me with the estimate he said he would. Not sure what I could have done differently. Very disappointing, considering we live less than 1/2 mile from one another.

We were extremely disappointed by the unprofessionalism and carelessness we experienced with…read moreStonehouse Electric Company. We initially paid for a dimmable light switch to be installed in our living room, only to be told after the fact that this was not possible with our existing light fixture. When we requested a refund, the general manager attempted to issue only a partial refund, subtracting "labor costs." Labor costs for what, exactly--work they could not perform? Imagine charging a customer for a service, failing to provide the promised service entirely, and then billing them for the labor costs incurred during the failure. We also requested and paid for an upgraded exhaust fan/light fixture in one of our bathrooms. Instead, the team installed a significantly lower-quality fixture. That original fixture ultimately had to be reinstalled because, according to Justin, the upgraded unit we wanted would have been "too expensive." This should have been communicated before installing a downgraded product. The general manager, Ben, told my wife that he would only partially refund the service and even accused us of trying to "bleed" the company for money. Asking for a refund for services that were never provided is not "bleeding" anyone--installing a cheap replacement to maximize profit is. Refusing to fully refund the services that were not provided is. There were additional issues as well. Our old ceiling fans were accidentally taken due to a miscommunication--understandable--but we were told they would be returned the same day. We did not receive them for four days. The team also took a bag of brand-new switches, outlets, and outlet covers that we had purchased ourselves. The work was incredibly messy. We had to clean up debris every day. Our basement sink nearly flooded because wood chips from drilling were left to clog the drain. We had our floors refinished just one week before the electrical work, yet the team left scratches, marks, and even noticeable holes--presumably from tools being dropped. When my wife brought this to Ben's attention, he repeatedly tried to shift the blame onto us, saying we should have "known better" than to refinish our floors beforehand. That is not only unprofessional--it's dismissive and manipulative. Again, trying to shift the blame and avoid accountability. He also minimized the damage by saying the holes were "too small" to be considered a real issue. That is not his decision to make. The insulation in the attic was also cut to pieces in the process and will need to be replaced. On top of all this, Ben repeatedly blew off our calls. He often told us he was "busy," "had a lot going on," or would "call us back later"--but never followed through. At one point, he even explained that he was behind because he was also attending school. Many people, myself included, juggle full-time work and school without neglecting their clients for a 5-minute phone call. His overall lack of accountability and unwillingness to take responsibility for his team's mistakes was consistent throughout the entire process. We were further told that we could not receive a full refund because of "extra work" the team supposedly did. Yet Justin clearly stated that the only extra work performed was related to repairing the damage they caused and tracking down the bag of outlets and switches they took. Offering additional work to 'make up' for mistakes, then subsequently attempting to charge for that remedial work, is deeply unethical. The job was originally quoted as a 1-2-day project. It ultimately took 4 days because the team repeatedly made mistakes and had to return to correct their own work. On the second day they were here for barely an hour. We should not be expected to absorb additional labor costs due to their own errors or lack of communication on Stonehouse's part. The most shocking part of this entire experience is the complete lack of accountability and immaturity shown. Even after we raised all of these concerns, the company continued to deflect, blame us, and refused to provide a full refund for services they did not complete. I hope anyone considering Stonehouse Electric reads this review and is not misled by the positive reviews as we were.

Stonehouse Electric is prompt and professional! Appreciate it attention to detail and providing…read moreseveral launches for us to choose from

Quick response to an electrical reset problem that they were able to solve over the phone for no…read morecharge!

Brought them in to look at a suspected faulty circuit breaker. Dan came within one hour of my…read morecall. He did a complete diagnosis of problem which turned out not to be breaker. Fixed my problem at an affordable price. Would definitely recommend them.

They just finished installing new furnace, air and hot water tank. Courteous and professional…read moreinstallers who kept me informed of the installation and tested everything before leaving. Also cleaned up very well after themselves. Highly recommend and will use them for future maintenance and repairs. Good job Jeff and crew!

had the wrong date down for them to come clean furnace...they came out and fixed the problem..very…read moreneat and knowledgeable ..Like they always have over the years that I've used them. Would and will recommend them in the future..

Had a sony apple play put into a van.For half the price as custom audio wanted for same…read moreequipment.Also next day after i picked it up the radio stations were not coming in clear.Went back out and they were able to straighten it right out.The apple works great,nice job guys.Ill be back to get one in my Mustang.

Guy was being a huge d*** when I showed up because I missed my appointment since I was out of state…read moreeven though I called ahead and apologized twice in person. After he was done crying about it I just said don't worry about it I'm good and walked out. No wonder their schedule only had 2 appointments (including me) for the day haha

Fast work, but zero professionalism and a refusal to communicate…read more I hired C. Carlin to clear a kitchen clog. While the drain was snaked, the overall experience was a failure in customer service, safety protocol, and basic accountability. The Issues: Safety & Scheduling: I scheduled a 3:00 PM appointment and adjusted my entire workday to ensure I was home. I arrived at 2:55 PM, only to find the crew had already finished and left. They arrived early and entered my home while only my underage son was present. No courtesy call was made to indicate they were ahead of schedule, let alone to ask if it was okay to enter the home without an adult present. When I raised this concern, the office manager told me I should "take responsibility" for my son not announcing he was a minor. It is standard professional practice NOT to enter a home without an adult present. Preventative Care Denied: Because they finished and left before the scheduled time, I missed the opportunity to discuss my concerns regarding my main house trap. Given past basement flooding, I wanted to ensure kitchen debris didn't cause a secondary blockage. I would have gladly paid for an extra 10 minutes of work, but they were gone. My later request for them to return and "finish the job" with a proper consultation was denied. Hostile Customer Service: Every phone interaction was aggressive. The office manager used "being extremely busy" as an excuse for their lack of communication, yet they were flexible scheduling my appointment time when taking my $175. She was more interested in pushing an upsell for a $10/month subscription maintenance program than addressing the fact that her crew left a mess of water and debris on my floor (no shoe covers used). Lack of Leadership/Access: When I requested to speak with the owner to discuss these lapses, I was told quite abruptly, "Well, that's never gonna happen! We don't do that here!" This interaction made it clear that despite the family name, the business is no longer operated with a "family-owned" level of accountability. Customers are shielded from leadership, and valid concerns are met with denial rather than solutions. The Bottom Line: They are efficient at a 10-minute "quick fix," but they charge premium prices ($175) for the bare minimum. If you want a company that respects your schedule, your home, and basic safety boundaries, look elsewhere.

Deceptive pricing, I was quoted 575.00 for the work. When…read morethey arrived at my home. They stated the worst case scenario was $1,500

I contacted Matthew Shalkham for a quote to install a Level 2 EV charger in my garage. He responded…read morethe next day and came out to review what I needed and furnish a quote. I got the quote the same day. I already had 240 service in the garage, but I wanted the charger in a location that required installing additional wiring. They thoughtfully and carefully ran the wiring up through a storage space above the garage and minimized the amount of visible cable in the garage. The charger they provided is a highly rated Emporia. The two guys Matthew put on the job were Jonathan and Jay. They were polite and knowledgeable. They took the time to ask questions and gave updates as they completed the work. They cleaned up afterwards. They finished the job in about a half day. They provided professional level service and clearly enjoyed what they were doing. I am extremely happy with the work they did. I'm also happy with the price I paid for this product and service. Matthew and his crew deserve 5 stars. Before I retired, I was a professional buyer in manufacturing and also ran Supply Chain organizations within those companies. I keep a spreadsheet of approved contractors. It has 3 tabs. To Try, Approved, and Do Not Use. Matthew is in the Approved category and it's well deserved, well earned. I will be using them again for future electrical work.

I was very pleased with the price, workmanship and knowledge this company demonstrated with my…read morenew garage wiring project.

Super Duper Service! Can't say enough about the professional, expert, and speedy service we…read morereceived. Called Mr. Rick first thing in the morning (on what was promising to be a scorcher of a day) about our air conditioner cutting out. Said he would be passing by my house so would stop in and take a look. He was here within fifteen minutes! Diagnosed the problem very quickly, had the part in his truck so it was switched out with the faulty one and the a/c was on within minutes! The bill was very, very reasonable. Will call again and will recommend his spectacular service to anyone who will listen!

Mr. Rick is very professional with good communication skills to explain why my heater stopped…read moreworking. He worked around my schedule and gave me outstanding service to get my heater up and running. He respected my budget and was more than fair in my charges. Will hire again! VC