I took my car there for an oil change and it came back with a chip on the windshield passenger side…read moreand 29 miles more on my mileage.You do the math!! I also found they took off the engine cover and never put it back on. All this took approximately 3 hours to do. I thought this dealer was a reputable one but found out the hard way they do not care about your taking car of business. Also they hire irresponsible ( Lacking a sense of responsibility, unreliable or untrustworthy or not liable to be called to account by a higher authority, workers. I will take my business to a more reputable business in the future.

Took my 2021 Buick in for repair the repair shop was across from my job. Had couple of light on…read morethe ABS brake, engine light had to wait for a week for the part pick up last Friday. The part was only $19 dollar, but labor was high. Was told needed tires which I knew they gave me some price quotes. But the problem was not even a week has pass and guess what engine light on again. Call back to check about it found out that I should have taken to Gurley Lee which is Certify on working on Buick was told that they can work on them but no recall work can be done by them. With me needing my car because of taking care of family members I wish they would have told me that in the beginning. Now have another appointment with Gurley Lee to check what work was done by Gates and to see why my Engine light is on again. Lesson Learn.

New travel trailer owner. Called and asked for a ballpark quote to reseal my travel trailer. Was…read moretold unsure but $300-$400 which I understand is just what I asked a ballpark number. When I dropped off the unit gentleman looked it over and nothing further was said. I was called a few days later by the gentleman, who advised the the total was $1185.65. I explained how I was told a ballpark number near $400. He said I don't know where the number would have come from. Picked up the unit today, stared a conversation about how much the cost differs from the ballpark quote. The owner very quickly stated he doesn't work for free and the lady never told me those numbers. He said either pay $1185 or leave the unit . I understand not working for free.. however nobody would accept a cost of three times the original ballpark without even a phone call to see if this is ok to proceed. Will never return and will advertise often about my experience. The requested work was not satisfactory either, didn't even do a complete reseal as asked, touched up the vents not new sealant, the lights were also not resealed either. See photos

After finally speaking to someone competent on the phone at Jayco, I was recommended to come to…read moreTri-Star by them. My slide had to be removed for repairs and, because of manufacturing defects, some rotted floor had to be replaced, and some other issues along with electrical (again, a dealer caused problem). I stopped there on a trip and let them have it for 2 days and the work was done very well. They were very professional, friendly, and accommodating. Even though they are 1,000 miles from my house, I will save any major repair that can make it here until I am on a trip so they can work on it. Very happy customer here.