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    Gates of Granger

    3.2 (16 reviews)
    Open 9:00 am - 5:00 pm
    Updated 3 months ago

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    Mel L.

    My husband and I purchased a car from Gates of Granger 6.26.2023. When the car was delivered to us the car had a horrible smell. Advised at that time they did not have time to adequately clean the car (yet it was delivered to us). Sales manager stated that they would send it out to have the car detailed. I expressed at that time, how could I be confident that the car went through a through inspection. I was advised that I have all the confidence in our service department. Today, 9.12.2023 took car to Gates on McKinley and advised that we needed a new car filter and cabin filter. The cabin filter was black as tar. My husband purchased a new cabin filter from Auto Zone for 19.99. I called Gates of Granger seeing reimbursement for the price of the cabin filter and Mike ( Service Manager) said. I'm not going to give you 19.99 for a filter. You had the car since 6.26.2023. You must have driven on dusty roads. This car had not been thoroughly check on the initial inspection, there is no way a filter should look like tar. We drove on paved road... Definitely not a happy customer. I don't think it's unreasonable to ask for compensation on something that was obviously overlooked in the initial inspection.

    My new car. My second Ford Flex.
    Nicole S.

    I have never given 5 stars to a car dealership. Why? Every dealership I have ever been to treated me like I was a stupid woman. I have been ignored, condescended, and demeaned to the point of being so angry I just walk off lots. Until I came here. I was treated no different than my husband. They knew the car we were looking for was for me & they made sure to talk to me about anything I wanted to know. Since I had previously had a Flex and was looking to buy theirs on their lot, I knew what I was looking at already. They didn't treat me like I was stupid, rather they let me check out everything I already knew should exist and ask about the differences between what I had previously owned and this newer one. In the end they gave us a great deal with an awesome warranty. They handed me the keys and we happily drove off. Next car purchase....we will be looking here first. Good customer service from a dealership is nearly impossible to find. Now that I've found it, I'll be back.

    2015 Chevy Traverse

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    3 months ago

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    1 year ago

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    2 years ago

    Mary is Absolutly by far the best and most helpful person at gates, she really knows her stuff and she gets right on the matter at hand

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    3 years ago

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    10 years ago

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    5 years ago

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    7 years ago

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    4 years ago

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    5 years ago

    Never ever buy junk from Gates cost me 15000.00 dollars and I was told sorry for your loss and I'm a 64 year old veteran.

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    4 years ago

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    12 years ago

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    8 years ago

    Great service and location. I've purchased and serviced my entire fleet there for many years. Get there early... it's that popular.

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    6 years ago

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    11 years ago

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    12 years ago

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    Review Highlights - Gates of Granger

    I just purchased my 3rd vehicle from Gates of Granger, also the 3rd from Jesse McCombs and each time the service I received has just been outstanding.

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    Cars 2 You

    Cars 2 You

    4.2
    (5 reviews)

    I had a my 2002 Wrx worked on at a different shady shop in Osceola and they messed up my car really…read morebad. Cars2you took my car in and said that it was in really bad shape which I can attest to myself, and they worked hard to get it right and brought it back to life and were updating me step-by-step and being transparent with the price as well. Highly recommend shop.

    My purchase experience with Cars2You.com was extremely positive. I have never felt so comfortable…read moreshopping for a car, and I hope it is the same for you. I found an online posting for the vehicle I wanted, and decided to go take a look. I must admit, I was reluctant to visit at first because it was not one of the well-known dealership companies (Ford, BMW, GM, Acura, etc.) and it was a bit of a drive. I cannot tell you how great of a decision it was to take a visit. Grigor was a knowledgeable and honest business man who knew when to help and or just let you browse - something I've never experienced at a car dealer. The customer service was more than I had ever expected, which had a huge impact on my buying decision. Seeing the original sticker price of the vehicle was not much over the Blue Book Value, and that Cars2You.com was still willing to do some slight negotiating spoke volumes to me. I am very happy with my Pontiac Vibe. I purchased the vehicle in good condition in and out. I can honestly say, without reservation I will return years from now when it time for me to purchase another vehicle. Additionally, I highly recommend Cars2You to others. My purchase experience was hassle-free, quick, and easy; thus, I certain that yours would be the same! Grigor is by far the most honest car dealer in the area, and I hope you will go check out Cars2You.com.

    Headers Auto Sales

    Headers Auto Sales

    1.7
    (15 reviews)

    Update to last review, I purchased a 2007 Chevy Suburban from this lot and less than 6 months later…read morethe transmission went completely out on me while on way to work. I called & spoke to the dealer Justin & he tell me that I can bring it in and he'll diagnose for free but won't do work on it. After further discussion the Owner decided to put a replacement transmission in and I had to pay $600 plus cash to pick up my truck. Fast forward i pay the money to get it back then days later there's another issue I take it back they agree to fix for free it's been 2 weeks no one calls to update me and when I call Justin acts like I don't have a reason to be calling. He eventually told me to pick up a loaner which I did and vehicle was 100% unsafe to drive brakes were to floor. I returned and have heard not a word. This place is definitely a rip off they will get you in something Quick already having the knowledge of the issues. The management team sucks you can't talk to anyone pass Justin which is unprofessiona. The only people that understands how to be professional at Header's is the friendly women at the front desk. I've always made payments on time and often times even early. They're currently holding a truck that is financed to me and I've been paying on it.

    The car is great. The service at headers is not great. My title was sent somewhere to an old…read moreaddress. I had to an extra $150 to have it sent to the new address. And when I called to make sure they had the address on file it wasn't updated they said they would put it in my file and hung up on me. They also said that it could be up to eight weeks and there's no time guarantee on when it could be coming. So then I asked could they give me another tag because it was obviously out of date and they said that's illegal soon now I have an illegal car that I have to drive anyway and not because I didn't pay for insurance not because I didn't do everything right but because even when I went to the DMV in Indiana they had no record of this car title being transferred or even where it came from. So now I'm just sitting waiting hoping and wondering if they sent it yet or if I'm going to have to pay another $150. Worst customer service ever.

    Tc Auto Sales

    Tc Auto Sales

    1.0
    (1 review)

    Was told by Randy Rice I was buying a great Truck . The 2013 Chevy Silverado LT Frame is nearly…read morebusted in 1/2 I have a loan on the Truck . car repair shop says the Truck is not Road worthy or Safe to drive with the holes in the Frame $10,347 for a Truck with a bad Frame. The Truck Title was not "Lost by me " it was a Montana title and The state of Michigan does not do Title are assignments to get the Truck plated and registered . There fire you guys had to go to Indiana Secretary of State and file for the title on the 2013 Silverado . I do have a valid Indiana title for this truck Right now .I was not made aware of the Hole in the truck Frame until it was brought in to a muffler repair shop to fix a broken exhaust. I even gave Randy $100 before the truck was sold to me for an oil change . It would have been nice to know the frame was broke I never would have bought it in the first place . If I had of known about this issue

    From the owner: TC Auto Sales LLC, an Elkhart, Indiana company specializing in rust-free trucks, SUVs, and sedans…read more We provide quality used vehicles. With a weekly l fresh lineup of used cars and trucks on the car lot, there's bound to be something that fits your needs. Southern, rust-free and clean frame Trucks make up half of our inventory. We inspect our vehicles and look for well-maintained used cars and trucks. TC Auto Sales caters to drivers seeking reliable transportation striving for quality over quantity. With established roots since November 2023, our used car sales lot welcomes trade-ins and offers customized financing options to ensure the best deal. Find your next vehicle at TC Auto Sales

    Image Motors

    Image Motors

    1.0
    (1 review)

    I'll just tell you my experience, and you be the Judge. I was looking for a specific car via Auto…read moreTrader, and found one at Image Motors. I submitted a email request for info...No response. Auto Trader Follows up with a "Were you contacted" email, I responded "No" and a 2nd email was sent with no response. I then stopped by the Lot, and spoke to sales Rep "Ethan". reviewed car, made an offer. He Promised to review with Manager and call back, but did not. I called to follow up and received another excuse. Then emailed AGAIN! NO REPLY! Then stopped AGAIN, spoke with Rep. "Jonny", reviewed car, made offer and asked for Carfax and Call-back. He promised to supply but AGAIN did not. After a few days I called Jonny, we discussed Car (AGAIN) agreed on Price, based on my receipt of Carfax. (Verbal Contract) I have since called multiple times left voice mails with no call backs! THIS DEALERSHIP IS OBVIOUSLY FOCUSED ON SOMETHING OTHER THEN SELLING CARS! #MoneyLaundering??

    From the owner: Good Credit- Bad Credit - No Credit - We have lenders for every situation! Image Motors has held an…read moreA+ Rating with the Better Business Bureau for over 10 Years and we consistently stand behind the vehicles we sell. We are not looking for the "quick sale" or the "quick dollar"; rather, we choose to create a buying experience that is relaxed, transparent and enjoyable. In other words, an experience that leaves our clients anxious to come back for their next vehicle.

    California Auto Connection

    California Auto Connection

    3.7
    (6 reviews)

    Updated Review: CAC has helped to resolve all issues that were caused by USPS not delivering our…read morenew car title. I appreciate their help in fixing any problems that came up, and continue to be helpful. I would continue to recommend them for any new used car purchase! From the moment we stepped onto the lot, we were greeted with a genuine smile, and want to help us find the right car. We were on a tight budget, having just lost our Jeep in a car crash. We settled on a very reasonably priced Chevy Equinox after taking it for a drive. The purchase couldn't have gone any smoother. This family owned auto shop does everything right, and I would recommend them to anyone in Illinois, Indiana or Michigan. They had plenty of options for financing, and were eager to help. I usually loathe doing anything with buying vehicles, but this was the best experience I've ever had at a dealership. There was no pressure during the sale, and we drove away with a like-new used car for under our budget. If you are looking, please stop by CAC. They deserve your money.

    Do NOT buy a car from this place!!! I bought a car from them after 45 days the engine needed to be…read morereplaced!!! They did NOTHING to help me in this situation!!! I had to replace the engine which was $4200!! The mechanic who put in the new engine informed me that the engine they had in the vehicle was a junkyard engine with broken pieces throughout!! Please please buy elsewhere they do NOT deserve your business!! I will also be contacting the Better Business Bureau about these crooks!! Merry Christmas to me!!!

    J.D. Byrider

    J.D. Byrider

    1.1
    (8 reviews)

    Wasn't too happy with service they're nice until you refuse to buy a car off their lot. Most the…read morecars have body damage to them. The one I looked at was a Kia optima and it looked like someone attempted to rebadge the car then spray paint the front of it black? The car also had a top piece on it that looks like it was half assed glued on. So I decided to look at the black dodge dart that was on the lot. Back end had a couple dents no biggie but when I drove it the gas pedal kept popping back up forcing my foot up off the gas. So I drove it back and decided not to get that one but to look at the Chrysler 200 gray. The one gentleman started it up when my fiancé noticed white smoke come out of it. So he asked for the hood to be popped open and the vehicle was leaking coolant and oil. When brought up to the manager he said oh I'll bring that up to my tech guys. And when we informed him we weren't interested in any cars on the lot we got a "okay whatever" and he stormed inside the building mumbling Whatever he was while walking inside. Also some cars have rear bumper damage and scratches and dents on them. Let alone whatever issues they have mechanically. They never said thank you to us or even a simple bye have a great night. We drove over an hour to this place to look at the one car. The financing they use is sketchy. Asked me how many hours I drive a week is beyond strange. And to only offer a warranty for 30k miles says something as well and only for 30-90 days I believe. Also you have to do a zoom interview with the finance company. Which I also thought was very strange. Don't bother or even waste your time. They were friendly for about ten mins until my fiancé started asking questions about the car and if the car has had any accidents or such. Also financing took FOREVER. So unless you have about four hours to sit there just don't.

    I called to ask if we could just pay off our car in cash or if it needed to be like on a card…read morebecause we finally saved enough money to pay it off and the girl literally was making fun of me because I didn't know my husband's Social Security number we just got married so I don't know it and then she goes since you don't know his Social Security number what's his last name so I tell her what the last name is and then she asked what's his first name but I couldn't understand her because she mumbled it so I said what, and she literally yelled in the phone what's his first name, like if you hate your job, then maybe find a different job because there is no reason that you need to be yelling in peoples phones especially when they're just trying to ask a simple question like if we're able to pay off the car in cash I figured it would just be a yes, or no question I literally cannot stand byriders. They are always so mean and always so quick to be yelling at their customers. I wish so bad we never bought from this place because we are always having issues.

    Gates of Granger - car_dealers - Updated August 2026

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