Couldn't be happier with the service, promptness, and honesty. We've used them three times now. The…read morelast time, the owner consulted with me over the phone and let me know my 11-year-old washer was probably as expensive to fix as replace. I really appreciated him saving me the $110 service call. He even took the time to advise me on the best brand to buy to replace it. (Speed Queen) He took a long time explaining the benefits of different replacement washers and made not a penny doing it. What he didn't make was a satisfied customer!

Totally satisfied and delighted to find these people they were clear, prompt, polite, professional,…read moreand worth every penny. I will definitely be using them again in the future. I highly recommend them.

Todd answered my call but we quickly realized he doesn't service my area. Instead of just ending…read morethe call, he had me talk him through the issue, and explained what was likely wrong and the cost of the repair. He had no reason to spend that time trying to assist me. I would have 100% hired him if he was local. Above and beyond!

Todd order the part took awhile to come in gave me a call and got it installed. Did a nice fast and…read moreneat. Thank you for your service.

I called in the morning, Mr.Ade came over the same day, very nice and polite…read more He found my problem right away. Called for the part and put it in right away. Thank you so much...I will always call Major Appliance for my appliance and air conditioner needs. You will not be disappointed.......

Knowledgeable, quick, friendly service. They could have just charged me several hundred dollars in…read morelabor cost but they were totally honest that it wouldn't be worth it on an 8+ year old washer. We have found our go-to repair service for any other repair needs!

Stephon came ASAP, treated my emergency like his own, and fixed it fast! One call, he showed up in…read moreno time. He was a blessing and I will absolutely be calling him for any and all electrical work. He was an answer to my prayers.

I called Stephon based on the amazing reviews he had on Google. My laundry room 240 volt outlet…read morewas previously assessed by someone else who said the 3-wire configuration would work for current dryers. This cost me $100. I then purchased a brand new LG system and it would not spin. The dryer turned on and connected to WiFi and something told me it was the outlet, so I reached out to Stephon. He and Mac were at my house the next morning at 8am. They had my dryer working by 9am after rewiring my dryer outlet to current code. I highly recommend this company. They are reasonably priced, professional, on time, and efficient.

Robin was absolutely fantastic! We called with an emergency on the Saturday morning before selling…read moreour home and he was there within the hour. He didn't hesitate to come help when we needed it most. Honest prices, extremely professional, and very reliable work! Highly recommend to everyone!

Weekend available ,great service! good quality work and good price . Located in Slidellread more

Terrible service, will not even supply their customers with a detailed itemized quote or invoice…read more They are being reported to the BBB. They shouldn't be able to operate a business in this manner. And will not return phone calls regarding their inferior service.

We could never recommend. We purchased a 26kw whole home generac generator a couple month back…read more They set it up and told us to run it 24-25 hours to break it in and they would come change the oil and make sure everything was working fine. At the time of install I was told not to install the app because it was junk. Hours after the tech left we did install the app and after running the remainder of that day of install and throughout the night we manually shut the generator down at 22 hours as we noticed the app was showing the battery was discharging all night and the motor sounded like it was misfiring and had an exhaust leak. The technician came out and found a wire was hooked up wrong and then pulled the spark plug to show me it was fouling out, that wasn't an exhaust leak, the rocker arms that push the valves down were pretty loose on one side of the engine. He removed the valve cover and tightened the rocker arms down using feeler gauges, yes I watched, and he reused the old valve cover gasket. As a former auto tech, manager and instructor for 40 years, I asked if he thought that was a good idea and he said it was fine. So the generator has been doing its 5 minute cycle for the last few weeks and one day I hear the generator misfiring and tapping badly again, it now has 25 hours, only 3 hours since the last valve adjustment. I call Burkhardt out again and it is the same valves loose again. The technician took the same valve cover off and sure enough the same rockers are loose. The tech didn't leave anything loose, the engine must have a part wearing out, maybe a camshaft or rocker. He adjusted the valves again, reusing the same valve cover gasket for a second time, unheard of in the automotive community....I ask the tech what he was going to do about it and he said let's wait and see if it does it a third time. Omg, really, the generator has never run with a load, we lost power for maybe 30 seconds one day. So he wants me to wait again, I said I will call Generac, he said it won't do me any good because they will want photos and there is nothing to show them. I then called Burkhardt starting on a Friday explaining what is going on and this is a brand new generator and we feel this is unacceptable. There was no return phone call Monday as promised so I called. Tuesday no one called us so we called Generac and got a case number but they tell us they will not do anything unless Burkhardt calls in. After no call from Burkhardt Tuesday I called them again, I was then told Jason Burkhardt would call me. Wednesday comes and Ronnie calls me, not Jason, and he tells me they want us to wait and see if it happens for a 3rd time. I explained that is unacceptable and no one would accept this as a solution if it were their new car or riding mower. Later that day I called Generac again and 42 minutes later they say the same thing, they cannot do anything unless the dealer that installed the unit calls in and makes a technical complaint before they can move forward with any remedy. I called Ronnie back and ask as nicely as I could to please call Generac...we shall see if he does...so far they have been unwilling to help. Did I mention we gave Burkhardt $14,910 for this generator that is less than impressive and Jason Burkhardt doesn't feel it is important enough to call us. In our mind this unit needs to be replaced.

I have had a service contract with Blue Heron and recently had to replace my very old unit. So, I…read morehave had several phone contacts and several visits by technicians just this year. I am so glad a friend recommended this company to me. Every single one of my encounters with the office and technicians has been absolutely stellar! Kind, pleasant, professional and responsive. They are always willing to work with my schedule and fully explain what is going to be done and the cost. All technicians have been clean and neatly dressed and respectful of my property and home. I also appreciate the timely text messages that tell me when to expect my technician and provide the name of the technician. I feel that their prices are very fair. I highly recommend Blue Heron if you appreciate great customer service and a job well done!

Everything they did was perfect so I had them do my other property and my realtor loves them alsoread more

Our regular AC guy Victor was on a job and we had an emergency. He asked Joe from DuPont come by to…read morehelp us. He showed up, took one look, took care of it and helped us out more than he had to. Nice. Competent. Experienced. Really appreciate. Thanks Victor and Joe!

We used this firm on recommendation from our electrician. On the 1st visit (Friday) it was…read moredetermined that ants had clogged the contacts. $143.00 The technician cleaned the contacts and the system worked. I didn't turn on the A/C until. Sunday. And it didn't work. Another technician arrived on Monday and determined that the contact needed to be replaced and did so. He also helped me find and treat the ants. No problems until I received the second bill $298. 00 That's $441.00 for a $200.00 part. My major gripe is that We were charged an additional $98.00 for the second service within two days. That's just not good customer relations. Will never use this company again and will not recommend. To add insult to injury the part actually costs less than $30.00. I don't mind a business making a profit but that's a bit much.